Connect and Provision Phones
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Connect and Provision Phones

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Yealink SIP Desktop Models

When you connect the phone to your network, it powers up to the provisioning screen.

Note
New phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the ENA CTAC.

  1. On initial boot up, you see the User Name field. On phones with a touch screen, you may need to tap User Name to position the cursor in the field.
  2. Select numerical input by pressing the data input type soft key until see 123.
  3. Use the keypad to enter the 10-digit number to be assigned to the phone in the User Name field.
    • For extensions with DID numbers, enter the area code and phone number.
    • For non-DID extensions, enter the prefix for your business group and the extension.
    • If you make a mistake, press the Delete soft key to erase and re-enter numbers.
  4. Move the cursor to the Password field.
    • On phones that do not have a touch screen, press the down arrow on the navigation dial
    • On phones that do have a touch screen, tap the Password field.
  5. Select numerical input by pressing the data input type soft key until see 123.
  6. Use the keypad to enter the ENA SmartVoice provisioning password provided to you by ENA. If you make a mistake, press the Delete soft key to the right of the Password field to erase and re-enter numbers.
  7. Press OK or Done.
  8. Phone reboots.
  9. When phone is successfully provisioned, you see the phone's extension in upper left of screen and on top one or two line keys.
Note
If you do not see the User Name field, disconnect the phone from the power source, then reconnect. On phones with a navigation dial, you may also press and hold the OK button until see either a Reset to Factory or Reboot option to return to the Login screen.

Yealink WP60 DECT

Setup and Connect to Network

  1. Connect the base station to the network, and, if non-PoE, to power source.
    Yealink_W60P_base_power_network
    Alert:
    If you use AC power, use the Yealink supplied power adapter (5V/600mA). A third-party power adapter may damage the base station.
  2. Attach base stand.
    Yealink_W60P_base_attachOr mount base on wall.
    Yealink_W60P_base_wallMount
  3. Insert the battery into the handset.
    Yealink_W60P_handsetBattery
  4. Attach the belt clip.
    Yealink_W60P_handsetClip
  5. (Optional) Mount charger cradle to wall.
    Yealink_W60P_mount_charger_cradle
  6. Connect the charger cradle and charge the handset.
    Yealink_W60P_connect_charger_cradle
  7. Allow handset to fully charge. The charging status indicator is located on the top right of the main screen.
    Alert
    Use the Yealink supplied power adapter (5V/600mA). A third-party power adapter may damage the handset.

Register handset to base station

  1. Press OK to access handset menu.
  2. Use the navigation arrows to highlight Settings (gear icon).
  3. Press OK.
  4. Use the navigation arrows to highlight Registration and press OK, or press 6 to open the Registration menu.
  5. Highlight Register Handset and press OK.
  6. Highlight Base 1 and press OK.
  7. While the handset is Searching, press and hold   on the Base station.
  8. When base station found, see MAC address on the handset.
  9. Press OK.
  10. If prompted, enter default handset PIN, 0000.
  11. Press OK.
  12. Confirm you see Handset Subscribed message.

Provision Base Station to ENA SmartVoice

  1. Press OK to access handset menu.
  2. Use the navigation arrows to highlight Settings (gear icon).
  3. Press OK.
  4. Use the navigation arrows to highlight System Settings and press OK, or press 8 to open the System Settings menu.
  5. Use the navigation arrows to highlight Auto Provision and press OK.
  6. If prompted, enter default handset PIN, 0000 and press OK.
  7. Press # to change input mode to numerical.
  8. In Username field, enter 10-digit DID number or 10-digit prefix plus extension and press OK.
  9. Make sure input mode is still numerical and enter the ENA SmartVoice provisioning password provided to you by ENA and press OK.
  10. When see Update now? prompt, press OK or Yes.
  11. Confirm you see Provision Succeed message.

Poly

Poly VVX 200 Series

Setup and Connect to Network

Accessing ports on the back of the phone

The ports used during setup are on the back of the phone.

VVX 200 connecting ports_350x198

Connect the handset

  1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
  2. Plug the other end of the cord into the port on the handset.VVX 200 connecting handset_350x410

Connect to power, if necessary

If your phone has a non-POE (Power over Ethernet) connection, plug the AC power cord jack into the 48V port on the back of the phone and into a power source.

VVX 200 connecting power_350x424

Connect to your network

Plug an Ethernet cable into the port marked with the Ethernet symbol () on the back of the phone and connect to your network.

VVX 200 connecting ethernet_350x426

Daisy chain to a computer (if applicable)

Once your phone is connected to the network via the Ethernet port ()on the back of the phone:

  1. Plug one end of a second Ethernet cable into the port with the computer icon () on the phone.
  2. Plug the other end of the second Ethernet cable into the computer.
    VVX 200 connecting handset_350x410 (1)

Provision

Once the phone is connected to the Local Area Network and power source, it will begin its initial boot.

Note
New phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the ENA CTAC.
  1. Press the Login soft key.
    VVX 200 provisioning press login_350x452
  2. If the Number field is not already highlighted, use navigation arrows to highlight.
    VVX 200 provisioning highlight number field_350x450
  3. Press center button on Navigation Disk to open Enter Number field.
    VVX 200 provisioning open enter number_350x452
  4. Press 1/A/a soft key to open Data Entry Mode options.
    VVX 200 provisioning open data entry mode options_350x452
  5. Select Numeric Input by using the navigation arrows to highlight 123 and pressing the center button of the navigation disk to select or by pressing 4.
    VVX 200 provisioning select numeric input_350x452
  6. Use the phone keypad to enter the number in the Number field.
    • For extensions with DID numbers, enter the area code and phone number.
    • For non-DID extensions, enter the prefix for your business group and the extension.
    • If you make a mistake, use the >> soft key to erase and re-enter numbers.
      VVX 200 provisioning enter number_350x452
  7. Press OK.
    VVX 200 provisioning enter password press OK_350x452
  1. Use the down navigation arrow to highlight the Password field.
    VVX 200 provisioning highlight password field_350x452
  2. Press center button on Navigation Disk to open the Password field.
    VVX 200 provisioning open password field_350x452
  3. Press 1/A/a soft key to open Data Entry Mode options.
    VVX 200 provisioning open data entry mode options password_350x452
  4. Select Numeric Input by using the navigation arrows to highlight 123 and pressing the center button of the navigation disk to select or by pressing 4.
    VVX 200 provisioning select numeric input_350x452 (1)
  5. Use the phone keypad to enter the password in the Password field. If you make a mistake, use the >> soft key to erase and re-enter numbers.
    VVX 200 provisioning enter number_350x452 (2)
  6. Press OK.
    VVX 200 provisioning enter password press OK_350x452 (1)
  7. Press Save.
    VVX 200 provisioning press Save_350x452
  8. If it is not already highlighted, use the down navigation arrow to highlight Save Config.
    VVX 200 provisioning save config_350x452
  9. Press OK.
    VVX 200 provisioning save config press OK_350x452
  10. When the phone completes booting, it will show the extension assigned to it.
    VVX 200 provisioning complete showing extension_350x452

Poly VVX 300 Series

Setup and Connect to Network

Accessing ports on the back of the phone

The ports used during setup are on the back of the phone.

VVX-300_400-setup-close-up-of-ports-on-back_v2_350x200

Connect the handset

  1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
  2. Thread the straight end of the cord through the channel in the phone.
  3. Plug the other end of the cord into the port on the handset.VVX-300_400-setup-plug-in-handset-and-place-cord-in-channel-v6_350x208

Connect to power, if necessary

If your phone has a non-POE (Power over Ethernet) connection, plug the AC power cord jack into the 48V port on the back of the phone and into a power source.

VVX-300_400-setup-connect-to-power-non-POE_350x234

Connect to your network

Plug an Ethernet cable into the port marked with the Ethernet symbol () on the back of the phone and connect to your network.

VVX-300_400-setup-connect-to-network_350x234

Daisy chain to a computer (if applicable)

Once your phone is connected to the network via the Ethernet port () on the back of the phone:

  1. Plug one end of a second Ethernet cable into the port with the computer icon () on the phone.
  2. Plug the other end of the second Ethernet cable into the computer.VVX-300_400-setup-daisychain_350x260

Provision

Once the phone is connected to the Local Area Network and power source, it will begin its initial boot.

Note
New phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the ENA CTAC.
  1. Press the Login soft key.
    VVX-300-310-Provision-Log-in_350x395
  2. Use the phone keypad to enter the number in the Number field.
    • For extensions with DID numbers, enter the area code and phone number.
    • For non-DID extensions, enter the prefix for your business group and the extension.
    • If you make a mistake, use the >> soft key to erase and re-enter numbers.
      VVX-300-310-Provision-Enter-Number_350x395
  3. Use the down navigation arrow to highlight the Password field.
    VVX-300-310-down-arrow-key-to-move-cursor-to-password-field_350x395
  4. Press abc soft key to open Data Entry Mode options.
    VVX-300-310-Provision-press-abc-soft-key-to-open-data-entry-mode-options_350x395
  5. Press 3 or the down arrow key followed by the center button of the navigation disk to select numbers mode.
    VVX-300-310-Provision-select-data-entry-mode-123_350x349
  6. Use the keypad to enter the ENA SmartVoice provisioning password provided to you by ENA. If you make a mistake, use the >> soft key to erase and re-enter numbers.
    VVX-300-310-Provision-enter-password_350x395
  7. Press Submit.
    VVX-300-310-Provision-submit-password_350x395
  8. When you see the phone model in the Description field, press Submit.
    VVX-300-310-Provision-confirm-phone-model_350x395
  9. You will see the Please wait while your phone restarts message. The phone may restart twice to update its configuration. This is normal behavior.
    VVX-300-310-Please-wait-while-your-phone-restarts_350x395
  10. When the phone completes booting, it will show the extension assigned to it.
    VVX-300-310-Provision-complete-show-extension_350x395

Connect Expansion Module (If applicable)

  1. Plug one end of the short cord supplied with the expansion module into the Aux port on the phone.
  2. Plug the other end of the short cord supplied with the expansion module into the Aux 1 port on the expansion module.
  3. Insert the small metal bracket into the channels on the back of the phone.
  4. Secure the metal bracket with the thumbscrews.
    VVX-300_400-setup-clamp-sidecar-v2_350x233
    Note
    If the holes in the bracket do not align with the thumbscrew holes, turn it around.

Poly VVX 400 Series

Setup and Connect to Network

Accessing ports on the back of the phone

The ports used during setup are on the back of the phone.

VVX-300_400-setup-close-up-of-ports-on-back_v2_350x200 (1)

Connect the handset

  1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
  2. Thread the straight end of the cord through the channel in the phone.
  3. Plug the other end of the cord into the port on the handset.

VVX-300_400-setup-plug-in-handset-and-place-cord-in-channel-v6_350x208 (1)

Connect to power, if necessary

If your phone has a non-POE (Power over Ethernet) connection, plug the AC power cord jack into the 48V port on the back of the phone and into a power source.

VVX-300_400-setup-connect-to-power-non-POE_350x234 (1)

Connect to your network

Plug an Ethernet cable into the port marked with the Ethernet symbol () on the back of the phone and connect to your network.

VVX-300_400-setup-connect-to-network_350x234 (1)

Daisy chain to a computer (if applicable)

Once your phone is connected to the network via the Ethernet port () on the back of the phone:

  1. Plug one end of a second Ethernet cable into the port with the computer icon () on the phone.
  2. Plug the other end of the second Ethernet cable into the computer.VVX-300_400-setup-daisychain_350x260 (1)

Provision

Once you connect the phone to the Local Area Network and power, it will begin its initial boot.

Note
New phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the ENA CTAC.
  1. Press the Login soft key.
    VVX-400-410-Provision-Login_350x392
  2. Use the phone keypad to enter the number in the Number field.
    • For extensions with DID numbers, enter the area code and phone number.
    • For non-DID extensions, enter the prefix for your business group and the extension.
    • If you make a mistake, use the >> soft key to erase and re-enter numbers.
      VVX-400-410-Provision-Enter-Number_350x392
  3. Use the down navigation arrow to highlight the Password field.
    VVX-400-410-Provision-Use-down-arrow-to-move-cursor-to-password-field_350x392
  4. Press abc soft key to open Data Entry Mode options.
    VVX-400-410-Provision-Press-abc-to-accesss-data-entry-mode-options_350x392
  5. Press 3 or the down arrow key followed by the center button of the navigation disk to select numbers mode.
    VVX-400-410-Provision-select-numbers-data-entry-mode_350x344
  6. Use the keypad to enter the ENA SmartVoice provisioning password provided to you by ENA. If you make a mistake, use the >> soft key to erase and re-enter numbers.
    VVX-400-410-Provision-Enter-Provision-password_350x392
  7. Press Submit.
    VVX-400-410-Provision-Submit-Password_350x392
  8. When you see the phone model in the Description field, press Submit.
    VVX-400-410-Provision-confirm-model-number-press-submit_350x392
  9. You will see the Please wait while your phone restarts message. The phone may restart twice to update its configuration. This is normal behavior.
    VVX-400-410-Provision-please-wait-while-your-phone-restarts_350x392
  10. When the phone completes booting, it will show the extension assigned to it.
    VVX-400-410-Provision-boot-complete-show-extension_350x392

Connect Expansion Module (if applicable)

  1. Plug one end of the short cord supplied with the expansion module into the Aux port on the phone.
  2. Plug the other end of the short cord supplied with the expansion module into the Aux 1 port on the expansion module.
  3. Insert the small metal bracket into the channels on the back of the phone.
  4. Secure the metal bracket with the thumbscrews.VVX-300_400-setup-clamp-sidecar-v2_350x233 (1)
Note
If the holes in the bracket do not align with the thumbscrew holes, turn it around.

Poly VVX 500/600 Series

Setup and Connect to Network

Accessing ports on the back of the phone

The ports used during setup are on the back of the phone.

VVX-500-600-ports-on-back-of-phone_350x247

Connect the handset

  1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
  2. Thread the straight end of the cord through the channel in the phone.
  3. Plug the other end of the cord into the port on the handset.VVX-500-600-connect-handset_350x256

Connect to power, if necessary

If your phone has a non-POE (Power over Ethernet) connection, plug the AC power cord jack into the 48V port on the back of the phone and into a power source.

VVX-500-600-connect-power_350x245

Connect to your network

Plug an Ethernet cable into the port marked with the Ethernet symbol () and labeled LAN on the back of the phone and connect to your network.

VVX-500-600-connect-to-LAN_350x249

Daisy chain to a computer (if applicable)

Once your phone is connected to the network via the Ethernet port () labeled LAN on the back of the phone:

  1. Plug one end of a second Ethernet cable into the port with the computer icon ()  on the phone.
  2. Plug the other end of the second Ethernet cable into the computer.VVX-500-600-daisychain-to-computer_350x234

Provision

Once you connect the phone to the Local Area Network and power, it will begin its initial boot.

Note
New phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the ENA CTAC.
  1. Tap the Login soft key.
    VVX-500-provision-tap-login_350x415
  2. Tap the Number field select it.
    VVX-500-provision-tap-number-field-to-highlight_350x421
  3. Use the phone keypad to enter the number in the Number field.
    • For extensions with DID numbers, enter the area code and phone number.
    • For non-DID extensions, enter the prefix for your business group and the extension.
    • If you make a mistake, use thesoft key to erase and re-enter numbers.VVX-500-provision-enter-number_350x421
  1. Tap the Password field to select it.
    VVX-500-provision-tap-password-field-to-highlight_350x421
  2. Tap the abc soft key to open Data Entry Mode options.
    VVX-500-provision-abc-soft-key-to-open-data-entry-options_350x421
  3. Tap 123 or press 3 on the keypad to select numbers mode.
    VVX-500-provision-tap-123-or-press-3-to-select-numbers-mode_350x421
  4. Use the keypad to enter the ENA SmartVoice provisioning password provided to you by ENA. If you make a mistake, use thesoft key to the right of the Password field to erase and re-enter numbers.
    VVX-500-provision-use-keypad-to-enter-password_350x421
  5. Tap Submit.
    VVX-500-provision-tap-submit-for-password_350x421
  6. When you see the phone model in the Description field, tap Submit.
    VVX-500-provision-submit-phone-description_350x421
  7. You will see the Please wait while your phone restarts message. The phone may restart twice to update its configuration. This is normal behavior.
    VVX-500-provision-please-wait-while-phone-restarts_350x421
  8. When the phone completes booting, it will show the extension assigned to it.
    VVX-500-provision-please-wait-while-phone-restarts_350x421 (1)

Connect Expansion Module (if applicable)

  1. Plug one end of the short cord supplied with the expansion module into the Aux port on the phone.
  2. Plug the other end of the short cord supplied with the expansion module into the Aux 1 port on the expansion module.
  3. Insert the small metal bracket into the channels on the back of the phone.
  4. Secure the metal bracket with the thumbscrews.VVX-500-600-connect-expansion-module_350x181
    Note:
    If the holes in the bracket do not align with the thumbscrew holes, turn it around.