Hosted Call Recording (formerly ENA SmartVoice)

Hosted call recording offers high scalability, advanced security, exceptional reliability, and the following enterprise-grade features:

• Intuitive web interface
• Always-on recording
• Immediate access to recordings
• 30-day storage with download capability

Log in

1. Point your browser to https://hcr.ena.com.
2. Enter 10-digit phone number.
   Note

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension.
3. Enter password.
4. Click Sign In.
   

Dashboard

Your Hosted Call Recording dashboard gives you a numerical overview of call activity as well as a graphical overview of recorded call activity for the last 30 days and a real-time view of active calls.

View Call Recording Data

In the Recordings area All Calls tab, you see all available data for all calls recorded in the last 30 days. Use the other tabs along the top to filter the data for specific types of calls.

Playback Call Recordings

Use Basic Audio Player

To use the basic audio player to listen to a recording:

1. Click Recordings.
2. Click for the recording to which you would like to listen.
3. Click
   

Use Advanced Audio Player

This visual audio waveform makes it easy to detect periods of silence and talk-over within the conversation.

1. Click Recordings.
2. Click for the recording to which you would like to listen.
3. Click Open in new window.
4. Click  
   

Search Calls

Basic Search

You can use the search tools at the top of every tab in the Recordings page to search recordings. Available parameters vary by Recordings tab. They are:

* May use Search a Text field to search by caller, called phone number, name, call notes.

Advanced Search

UseAdvanced Search

Use Advanced Search to search call recordings by parameters for which you set conditions and criteria. An Advanced Search can include multiple parameters.

For example, you could search for calls with a duration greater than 5 minutes by a specific user.

Save Advanced Searches

Once you have specified the parameters and criteria for an Advanced Search, you may save that search for later use.

Add Notes to Calls

To add a note to recording and save for later use:

1. Open the recording in the inline window or in a new window.
2. Click Add note.
3. Enter note.
4. Click Save.
   

Categorize Calls

You can organize your calls into categories and sub-categories.

Create Categories

In the Recordings tab:

1. Click By Category.
2. Click Manage Categories.
3. Click Add Category.
4. Enter the Name.
5. Click Save.
   

Create Sub-Categories

To create a sub-category:

1. Click Recordings.
2. Click By Category.
3. Click Manage Categories.
4. Click + Add sub-category.
5. Enter Name.
6. Click Save.
   

You can also make a new category a sub-category by nesting it under a parent when you create it.

1. Click Recordings.
2. Click By Category.
3. Click Manage Categories.
4. Click Add Category.
5. Enter Name.
6. Select the parent category from the Nest under drop-down menu.
7. Designate the category as Private or Public.
8. Click Save.
   

Place calls into Categories and Sub-Categories

To place a call into a category or sub-category:

1. Select a call from a recordings list.
2. Open the Categories drop down menu.
3. Select the category or sub-category from the drop-down menu.
4. Click Apply.
   

View Multi-Part Calls

Hosted Call Recording provides you with a recording of and information about each segment of a multi-part call, for example, a call which has been transferred from one user to another.

Change password

To change your password, click on your login name in the right top corner and select Change my password from drop-down menu.

File Integrity Check (watermark)

Hosted Call Recording supports tamper-proof watermarking of audio files.

To check the integrity of a recorded file:

1. Click Recordings.
2. Open a file in a recordings list.
3. Click Open in a new window.
4. Click View for Watermark.
   

Audit Trail

To see a log of all actions taken in relation to a call recording in Hosted Call Recording:

1. Click Administration.
2. Click Audit Trail.
3. Click View details or Audit Trail.