Connect and Provision Phones

Generating an ENA SmartVoice Phone Onboarding Code

ENA SmartVoice Administrators

From the ENA SmartVoice Administrator Portal, select All Lines, locate the extension that needs a phone onboarding code to be generated, click on the Actions icon, and then select Generate phone onboarding code.

A pop-up will appear, asking you to confirm you wish to override the current onboarding code for the extension.

The phone onboarding code and expiration date/time will appear in a popup. Use this code when provisioning your ENA phone.

ENA SmartVoice End Users

From the ENA SmartVoice User Portal home page, select Generate Phone Onboarding Code.

A pop-up will appear, asking you to confirm you wish to override the current onboarding code for your extension.

The phone onboarding code and expiration date/time will appear in a popup. Use this code when provisioning your ENA phone.

Yealink

Yealink SIP Desktop Models

When you connect the phone to your network, it powers up to the provisioning screen.

1. On the initial boot-up, you see the User Name field. On phones with a touch screen, you may need to tap User Name to position the cursor in the field.
2. Select numerical input by pressing the data input type soft key until seeing 123.
3. Use the keypad to enter the 10-digit number to be assigned to the phone in the User Name field.
   • For extensions with DID numbers, enter the area code and phone number.
   • For non-DID extensions, enter the prefix for your business group and the extension.
   • If you make a mistake, press the Delete soft key to erase and re-enter numbers.
4. Move the cursor to the Password field.
   • On phones that do not have a touch screen, press the down arrow on the navigation dial
   • On phones that do have a touch screen, tap the Password field.
5. Select numerical input by pressing the data input type soft key until seeing 123.
6. Use the keypad to enter the ENA SmartVoice phone onboarding code in the Password field. If you make a mistake, press the Delete soft key to the right of the Password field to erase and re-enter numbers.
7. Press OK or Done.
8. Phone reboots.
9. When the phone is successfully provisioned, you see the phone's extension in the upper left of the screen and/or on top of one or two line keys.

Yealink DECT

Setup and Connect to Network

1. Connect the base station to the network, and, if non-PoE, to a power source.
   
   Alert:

   If you use AC power, use the Yealink-supplied power adapter (5V/600mA). A third-party power adapter may damage the base station.
2. Attach the base stand.
   Or mount the base on the wall.
   
3. Insert the battery into the handset.
   
4. Attach the belt clip.
   
5. (Optional) Mount the charger cradle to the wall.
   
6. Connect the charger cradle and charge the handset.
   
7. Allow the handset to fully charge. The charging status indicator is located on the top right of the main screen.
   Alert

   Use the Yealink-supplied power adapter (5V/600mA). A third-party power adapter may damage the handset.

Register the handset to the base station

1. Press OK to access the handset menu.
2. Use the navigation arrows to highlight Settings (gear icon).
3. Press OK.
4. Use the navigation arrows to highlight Registration and press OK, or press 6 to open the Registration menu.
5. Highlight Register Handset and press OK.
6. Highlight Base 1 and press OK.
7. While the handset is Searching, press and hold the Wireless button on the Base station.
8. When the base station is found, see the MAC address on the handset.
9. Press OK.
10. If prompted, enter the default handset PIN, 0000.
11. Press OK.
12. Confirm you see Handset Subscribed message.

Provision Base Station to ENA SmartVoice

1. Press OK to access the handset menu.
2. Use the navigation arrows to highlight Settings (gear icon).
3. Press OK.
4. Use the navigation arrows to highlight System Settings and press OK, or press 8 to open the System Settings menu.
5. Use the navigation arrows to highlight Auto Provision and press OK.
6. If prompted, enter the default handset PIN, 0000, and press OK.
7. Press # to change the input mode to numerical.
8. In the Username field, enter the target 10-digit DID number or 10-digit prefix plus extension and press OK.
9. Make sure the input mode is still numerical and enter the ENA SmartVoice phone onboarding code in the Password field and press OK.
10. When you see the Update now? prompt, press OK or Yes.
11. Confirm you see the Provision Succeed message.
    

Poly

Poly VVX 200 Series

Setup and Connect to Network

Accessing ports on the back of the phone

The ports used during setup are on the back of the phone.

Connect the handset

1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
2. Plug the other end of the cord into the port on the handset.

Connect to power, if necessary

If your phone has a non-POE (Power over Ethernet) connection, plug the AC power cord jack into the 48V port on the back of the phone and into a power source.

Connect to your network

Plug an Ethernet cable into the port marked with the Ethernet symbol () on the back of the phone and connect to your network.

Daisy chain to a computer (if applicable)

Once your phone is connected to the network via the Ethernet port ()on the back of the phone:

1. Plug one end of a second Ethernet cable into the port with the computer icon () on the phone.
2. Plug the other end of the second Ethernet cable into the computer.
   

Provision

Once the phone is connected to the Local Area Network and power source, it will begin its initial boot.

1. Press the Login soft key.
   
2. If the Number field is not already highlighted, use navigation arrows to highlight it.
   
3. Press the center button on Navigation Disk to open Enter Number field.
   
4. Press 1/A/a soft key to open Data Entry Mode options.
   
5. Select Numeric Input by using the navigation arrows to highlight 123 and pressing the center button of the navigation disk to select or by pressing 4.
   
6. Use the phone keypad to enter the number in the Number field.
   • For extensions with DID numbers, enter the area code and phone number.
   • For non-DID extensions, enter the prefix for your business group and the extension.
   • If you make a mistake, use the >> soft key to erase and re-enter numbers.
     
7. Press OK.
   

8. Use the down navigation arrow to highlight the Password field.
   
9. Press the center button on Navigation Disk to open the Password field.
   
10. Press 1/A/a soft key to open Data Entry Mode options.
    
11. Select Numeric Input by using the navigation arrows to highlight 123 and pressing the center button of the navigation disk to select or by pressing 4.
    
12. Use the phone keypad to enter the ENA SmartVoice phone onboarding code in the Password field. If you make a mistake, use the >> soft key to erase and re-enter numbers.
    
13. Press OK.
    
14. Press Save.
    
15. If it is not already highlighted, use the down navigation arrow to highlight Save Config.
    
16. Press OK.
    
17. When the phone completes booting, it will show the extension assigned to it.
    

Poly VVX 300 Series

Setup and Connect to Network

Accessing ports on the back of the phone

The ports used during setup are on the back of the phone.

Connect the handset

1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
2. Thread the straight end of the cord through the channel in the phone.
3. Plug the other end of the cord into the port on the handset.

Connect to power, if necessary

If your phone has a non-POE (Power over Ethernet) connection, plug the AC power cord jack into the 48V port on the back of the phone and into a power source.

Connect to your network

Plug an Ethernet cable into the port marked with the Ethernet symbol () on the back of the phone and connect to your network.

Daisy chain to a computer (if applicable)

Once your phone is connected to the network via the Ethernet port () on the back of the phone:

1. Plug one end of a second Ethernet cable into the port with the computer icon () on the phone.
2. Plug the other end of the second Ethernet cable into the computer.

Provision

Once the phone is connected to the Local Area Network and power source, it will begin its initial boot.

1. Press the Login soft key.
   
2. Use the phone keypad to enter the number in the Number field.
   • For extensions with DID numbers, enter the area code and phone number.
   • For non-DID extensions, enter the prefix for your business group and the extension.
   • If you make a mistake, use the >> soft key to erase and re-enter numbers.
     
3. Use the down navigation arrow to highlight the Password field.
   
4. Press the abc soft key to open the Data Entry Mode options.
   
5. Press 3 or the down arrow key followed by the center button of the navigation disk to select numbers mode.
   
6. Use the keypad to enter the  ENA SmartVoice phone onboarding code in the Password field. If you make a mistake, use the >> soft key to erase and re-enter numbers.
   
7. Press Submit.
   
8. When you see the phone model in the Description field, press Submit.
   
9. You will see the Please wait while your phone restarts message. The phone may restart twice to update its configuration. This is normal behavior.
   
10. When the phone completes booting, it will show the extension assigned to it.
    

Connect Expansion Module (If applicable)

1. Plug one end of the short cord supplied with the expansion module into the Aux port on the phone.
2. Plug the other end of the short cord supplied with the expansion module into the Aux 1 port on the expansion module.
3. Insert the small metal bracket into the channels on the back of the phone.
4. Secure the metal bracket with the thumbscrews.
   
   Note

   If the holes in the bracket do not align with the thumbscrew holes, turn the bracket around.

Poly VVX 400 Series

Setup and Connect to Network

Accessing ports on the back of the phone

The ports used during setup are on the back of the phone.

Connect the handset

1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
2. Thread the straight end of the cord through the channel in the phone.
3. Plug the other end of the cord into the port on the handset.

Connect to power, if necessary

If your phone has a non-POE (Power over Ethernet) connection, plug the AC power cord jack into the 48V port on the back of the phone and into a power source.

Connect to your network

Plug an Ethernet cable into the port marked with the Ethernet symbol () on the back of the phone and connect to your network.

Daisy chain to a computer (if applicable)

Once your phone is connected to the network via the Ethernet port () on the back of the phone:

1. Plug one end of a second Ethernet cable into the port with the computer icon () on the phone.
2. Plug the other end of the second Ethernet cable into the computer.

Provision

Once you connect the phone to the Local Area Network and a power source, it will begin its initial boot.

1. Press the Login soft key.
   
2. Use the phone keypad to enter the number in the Number field.
   • For extensions with DID numbers, enter the area code and phone number.
   • For non-DID extensions, enter the prefix for your business group and the extension.
   • If you make a mistake, use the >> soft key to erase and re-enter numbers.
     
3. Use the down navigation arrow to highlight the Password field.
   
4. Press the abc soft key to open the Data Entry Mode options.
   
5. Press 3 or the down arrow key followed by the center button of the navigation disk to select numbers mode.
   
6. Use the keypad to enter the  ENA SmartVoice phone onboarding code in the Password field. If you make a mistake, use the >> soft key to erase and re-enter numbers.
   
7. Press Submit.
   
8. When you see the phone model in the Description field, press Submit.
   
9. You will see the Please wait while your phone restarts message. The phone may restart twice to update its configuration. This is normal behavior.
   
10. When the phone completes booting, it will show the extension assigned to it.
    

Connect Expansion Module (if applicable)

1. Plug one end of the short cord supplied with the expansion module into the Aux port on the phone.
2. Plug the other end of the short cord supplied with the expansion module into the Aux 1 port on the expansion module.
3. Insert the small metal bracket into the channels on the back of the phone.
4. Secure the metal bracket with the thumbscrews.

Poly VVX 500/600 Series

Setup and Connect to Network

Accessing ports on the back of the phone

The ports used during setup are on the back of the phone.

Connect the handset

1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
2. Thread the straight end of the cord through the channel in the phone.
3. Plug the other end of the cord into the port on the handset.

Connect to power, if necessary

If your phone has a non-POE (Power over Ethernet) connection, plug the AC power cord jack into the 48V port on the back of the phone and into a power source.

Connect to your network

Plug an Ethernet cable into the port marked with the Ethernet symbol () and labeled LAN on the back of the phone and connect to your network.

Daisy chain to a computer (if applicable)

Once your phone is connected to the network via the Ethernet port () labeled LAN on the back of the phone:

1. Plug one end of a second Ethernet cable into the port with the computer icon ()  on the phone.
2. Plug the other end of the second Ethernet cable into the computer.

Provision

Once you connect the phone to the Local Area Network and a power source, it will begin its initial boot.

1. Tap the Login soft key.
   
2. Tap the Number field to select it.
   
3. Use the phone keypad to enter the number in the Number field.
   • For extensions with DID numbers, enter the area code and phone number.
   • For non-DID extensions, enter the prefix for your business group and the extension.
   • If you make a mistake, use thesoft key to erase and re-enter numbers.

4. Tap the Password field to select it.
   
5. Tap the abc soft key to open the Data Entry Mode options.
   
6. Tap 123 or press 3 on the keypad to select numbers mode.
   
7. Use the keypad to enter the  ENA SmartVoice phone onboarding code in the Password field. If you make a mistake, use thesoft key to the right of the Password field to erase and re-enter numbers.
   
8. Tap Submit.
   
9. When you see the phone model in the Description field, tap Submit.
   
10. You will see the Please wait while your phone restarts message. The phone may restart twice to update its configuration. This is normal behavior.
    
11. When the phone completes booting, it will show the extension assigned to it.
    

Connect Expansion Module (if applicable)

1. Plug one end of the short cord supplied with the expansion module into the Aux port on the phone.
2. Plug the other end of the short cord supplied with the expansion module into the Aux 1 port on the expansion module.
3. Insert the small metal bracket into the channels on the back of the phone.
4. Secure the metal bracket with the thumbscrews.
   Note:

   If the holes in the bracket do not align with the thumbscrew holes, turn the bracket around.