--- title: "ZAYO Voice Administrator (formerly ENA SmartVoice)" slug: "ucaas-admin" updated: 2026-01-21T16:54:41Z published: 2026-01-21T16:54:41Z canonical: "help.ena.com/ucaas-admin" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.ena.com/llms.txt > Use this file to discover all available pages before exploring further. # ZAYO Voice Administrator (formerly ENA SmartVoice) ## Overview Once ZAYO Voice is deployed on your network, you have many options for customizing and managing your system. Your Administrator Portal is a web-based interface you may access at any time to adjust your system to address changing needs. The Administrator Portal is intuitive and easy to use, and, of course, support staff is here to help you at all times. ### Business Group and Department Structure Your entire system is a business group and each location or sub-group is defined as a department. You may be a global administrator for the entire business group or you may be an administrator for your department. If you are a global administrator, you can use the drop-down at the top to filter the view to a single department. ## ![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_Filter%20by%20Dept(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) ## Log in 1. Point your browser to [https://my.ena.com/smartvoice-admin/](https://my.ena.com/smartvoice-admin/) 2. Enter your 10-digit phone number. 3. Enter your account password. 4. Click **Login**.NoteThe account password for your Administrator Portal is the same as, and is synced with, the account password for your User Portal and your UCaaS (if enabled). Changing your account password in any of those portals will change it across all. ### ![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_Login.jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) ### Authenticating with myENA Account #### *Associating ZAYO Voice with myENA Credentials* If you have a my.ENA.com username and password and are logged in, you can access the Administrator Portal from your dashboard. The first time you click on the **UCaaS** **Admin** icon, it will prompt you to enter your administrator number and account password. Your account password will be provided to you during deployment. Once you complete these steps, you can open your Administrator Portal by clicking the **UCaaS** **Admin** icon in your myENA dashboard without being required to enter the phone number or account password again. ![ENA-SmartVoice-bg-admin-accessFromMyEna](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-accessFromMyEna.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) #### *Logging into a Different UCaaS Administrator Account* If you would like to log in to a different administrator account than the one associated with your myENA account: 1. Click your myENA username from within your Administrator Portal. 2. Click **Logout**. 3. Enter the number and password of the administrator account you would like to log in to. 4. Click **Login**. [Video](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-login-differentThanMyENA.mp4?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) ## Search You may filter your search by department with the **Lines in Department** drop-down. Use the **Search for** **Lines** text box to search for any value in a table. The **in any field** drop-down allows you to filter the search to a specific value [Video](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal%20Search.mp4?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) ## Home When you log into your Administrator Portal, you see all your services. To access the settings for a service, click the icon on the Home page or the name of the service in the left sidebar. ![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_Home(1).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) ## Hunt Groups (MLHGs) View and change the settings for any Multi-Line Hunt Group (MLHG) in your business group or department here. The Hunt Groups (MLHGs) page lists all of the Hunt Groups in the business group or selected department (not including those in sub-departments). Multi-Line Hunt Groups are enabled by Voice Engineering a part of your UCaaS project or are ordered with your Account Service Manager (or CTAC). ![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_MLHG%20Home.jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) On this screen, you are able to: - Select one or more Hunt Groups and move the selected Hunt Group(s) between departments using the drop-down - Click on a Hunt Group to access the group's configuration screen On the configuration screen for an individual Hunt Group, you are able to: - View details of **Hunt Group Pilots** - Add or remove **Hunt Group Members**, or change the position of member lines within the group - Change **Settings**, including: - **Preferences** - Change the name of the Hunt Group. - Allow new members to explicitly log in or log out of MLHG by default**.** - **Hunt Settings** - Change the **Call Distribution Algorithm.** **Linear** - Hunting starts with the first MLHG member and continues through the list until a non-busy line is found. It does not start again from the beginning of the list. **Circular** - Hunting starts with the first MLHG member and continues through the list until a non-busy line is found. When the end of the list is reached, hunting continues from the beginning of the list until a non-busy line is found. **Uniform (round robin)** - Hunting starts with the first number after the member that was selected by the previous hunt. When the end of the list is reached, hunting continues from the beginning of the list until it reaches the number it started with. **Uniform (longest idle)** - Hunting starts with the MLHG member that has been idle for the longest. The idle time for a member is calculated using the end time of any incoming or outgoing calls to or from the line, not just those allocated by hunting. **Ring all** - All hunt group member extensions ring simultaneously. - **Apply hunting to direct-dial calls.** Specifies if external calls directly to a line within the multi-line hunt group receive line-hunting treatment if the line is busy. - Deliver **pilot information as the caller ID.** Specifies if the pilot that was called should be delivered as the caller ID. This may be used to let hunt group members know the pilot number was called. - Set **ring time for members.** Determine the number of seconds to ring each member of the hunt group. - **If a member does not answer, do not call again...** If a hunt group member does not answer, you can set the number of seconds the system will wait before calling that member again. Click **Apply** to save any changes you made to the MLHG. ## Call Pickup Groups Incoming calls to an extension that is a member of a Call Pickup Group can be answered by any other member of the Call Pickup Group, using either an Access code (*54) or a phone key configured as a Group Pickup. Each call pickup group member needs to be able to hear all the other member phones ring and an extension may only be included in one Call Pickup Group. **Call Pickup Groups** list all of the Call Pickup Groups in the business group. You may also filter the list by department. ![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_Call%20Pickup%20Groups.jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) From **Call Pickup Groups**, you are able to: - View all the currently configured Call Pickup Groups. - Add or delete Call Pickup Groups. - Click on a Call Pickup Group to access the configuration screen for that Call Pickup Group. Click on a **Call Pickup Group** to: - Add or remove lines from the Call Pickup Group. - Access the configuration options for the member lines in the Call Pickup Group. ## ![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_Call%20Pickup%20Group%20Click%20On(1).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) ## All Lines From **All Lines**, you can view all the lines in your business group, run a report, generate a phone onboarding code, and perform other administrative tasks. The **More Options** icon![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(1).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)provides a drop-down with individual line settings. The available actions vary by the type of line. ### Download All Lines Report Click **All Lines** then **Download All Lines** to download a report that contains information on all the extensions in the business group. This CSV file includes the department (location), name, ten-digit number, and feature package for each extension. If the **Download All Lines** button is missing, verify Lines in Department is set to View All and not filtered by department. ### ![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_Download%20All%20Lines.jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)More Options Actions **More options**![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)vary by line type. They are described in detail for each line type in the corresponding sections below. ![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/All%20Lines%20Pic.jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) ## Users Clicking **Users** filters **All lines** to show lines configured as phone extensions. ### Reset Voicemail PIN 1. Click **View individual settings** in the **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)drop-down for the line. 2. Click **View Account Settings**. 3. Click **Change Voicemail PIN**. 4. Enter the **New Pin**. 5. Enter the PIN again in **Confirm new PIN.** 6. Click **Confirm** to save. ### Reset Password Note:The **Password** is used to log into the online Administrator and User portals. It is not related to the account's voicemail PIN. 1. Click **View individual settings** in the **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)drop-down for the line. 2. Click **View Account Settings**. 3. Click **Change Password**. 4. Enter the **New password**. 5. Enter the new password again in the **Confirm new password** field. 6. Click **Confirm** to save. ### Generate Phone Onboarding Code 1. Click **Generate phone onboarding code** in the **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)drop-down for the line. 2. A pop-up will appear, asking you to confirm you wish to override the current onboarding code for the extension. Click **OK**. 3. The phone onboarding code and expiration date/time will be displayed. Use this code when provisioning your phone. ### Change Name Use this option instead of [**Reset Line**](/v1/docs/ucaas-admin#reset-line-change-name-and-reset-voicemail) if you simply want to change the name (e.g., a legal name change for the end user) and not reset voicemail. You need to change how the name appears in the portal as well as how the name appears on the line's internal caller ID. And if your organization is utilizing [voicemail to email](/v1/docs/ucaas-admin#forward-voicemail-to-email), remember to update those settings as well. Please note, this will not change the caller ID when dialing outside of your business group but only the caller ID when dialing extension to extension. #### *As Appears in the Portal* 1. Click **Edit personal details** in the **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)drop-down for the line. 2. Click in the **Name** field and enter the new name. 3. Click **Save**. #### *As Appears on the Internal Caller ID* 1. Click **View individual settings** in the **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)drop-down for the line. 2. Click **Call Settings**. 3. Enter the name you would like to appear in the caller ID in the **If not withheld, signal my name as** field under **Call Settings**. 4. Click **Apply** to save. ![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_Change%20Name%20Call%20Settings.jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) NoteIt may take up to 24 hours for name changes to show in the caller ID. ### Assign Administrator Access to an Extension 1. Click **Edit personal details** in the **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)drop-down for the line. 2. In the **Admin** drop-down, select the Business Group number to assign system-wide administrator privileges or select the Department (building) name to assign site-specific administrator privileges. 3. Click **Save**. ### Reset Line - Change Name and Reset Voicemail **Reset Line** will delete the current voicemail box (recorded name, password, and messages) and reset it to an uninitialized state. It also allows you to change the extension name as it appears in the portal with the internal caller ID. Please note, this will not change the caller ID when calling outside of your business group but only the caller ID when dialing extension to extension. And if your organization is utilizing [voicemail to email](/v1/docs/ucaas-admin#forward-voicemail-to-email), remember to update those settings as well. AlertResetting a line permanently deletes all settings including voicemail messages, administrator privileges, and buttons on the phone. It may take up to 24 hours for the phone to update with the changes. Reboot the phone if you'd like to push the reset out immediately. 1. Click **Reset Line** in the **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)drop-down for the line. 2. In the **New account name** field, type in the new name. 3. Click **Apply**. 4. **Also use as local calling name** (internal caller ID) is ticked by default. But uncheck if you'd like to leave caller ID as-is or change it separately. 5. **Remove from Groups** is ticked by default. If the line is currently included in any of your Groups, it will be removed unless you uncheck this box. 6. Click **Apply**. 7. **Confirm** changes. 8. **New User Details** display. 1. If your organization is utilizing the User Portal or UCaaS Mobile, share the **Account Password** with the new user. 2. Please disregard the **Voicemail PIN**; a unique PIN will be created by the user during initialization. 3. **Call Services PIN** is not used, please disregard. ### Unlock Account A user’s account will be locked after 5 unsuccessful attempts to log in to either voicemail or User/Admin Portals. To unlock a user’s account, click **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)then **Unlock account**. ### Forward Voicemail to Email 1. Click **View individual settings** in the **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)drop-down for the line. 2. Click **Message Settings**. 3. Tick the box to **Forward messages as emails**. 4. Click **Add an email address**. 5. Enter the email address to receive voicemail then click **Add.** 6. If you would like messages to remain on the phone in addition to receiving them to an email address, tick the box to **Leave original in Inbox.** 7. Click **Apply** to save the changes. ### Adjust Ring Duration Before the Call Goes to Voicemail 1. Click **View individual settings** in the **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)drop-down for the line. 2. Click **Message Settings**. 3. Enter the desired number of seconds in **Incoming calls are forwarded to voicemail after __ seconds**. Each ring is approximately four to five seconds. 4. Click **Apply**. For an extension with an Executive service package: 1. Click **View individual settings** in the **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)drop-down for the line. 2. Open **Call Manager.** 3. Enter the desired number of seconds in **Send** **to voicemail after __ seconds**. Each ring is approximately four to five seconds. 4. Click **Apply**. ### Manage Call Handling to Extension (e.g., forward, create rules, etc.) 1. Click **View individual settings** in the **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)drop-down for the line. 2. Click **Go to** **Reach Me** or **Open** **Call Manager**.NoteCall handling options vary by feature package. See the [User Portal Help Guide](https://help.ena.com/docs/ucaas-user) for detailed information. ## Attendants See the [Premium Attendant Help Guide](/v1/docs/ucaas-premium-attendant) for details on how to setup and manage your Premium Attendant. Clicking **Attendants** filters **All lines** to show lines configured as Premium Attendants. ### View Attendant Settings Click **View Attendant Settings** in the **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)drop-down to open the Premium Attendant. ### Edit Personal Details Click **Edit personal details** in the **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)drop-down for the attendant line to change the name and/or assign administrator privileges to it. ### Unlock Account An attendant account will be locked after 5 unsuccessful attempts to login to either voicemail or the User Portal. To unlock the attendant account, click **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)to open the drop-down menu then click **Unlock account**. ## Group Access Clicking **Group Access** filters **All lines** to show lines configured as Hunt Group pilot lines. ### View Line Settings Click **View line settings** in the **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)drop-down to open the **Settings** for a Hunt Group pilot line. ### View Group Settings Click **View group settings** in the **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)drop-down to open the **Settings** for a MLHG. ### Edit personal details Click **Edit personal details** in the **Actions** drop-down to change the name and/or assign administrator privileges to it. ### Unlock Account The account is locked after entering the incorrect account password five times in the User portal for a Hunt Group pilot line, or entering the incorrect voicemail PIN five times when attempting to access the messaging center for the Hunt Group pilot line. To unlock the account, click the **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)drop-down and click **Unlock account**. ## Phones Click **Phones** to view all the phones in your business group or a specific department (location). A question mark icon next to a phone indicates the phone is not currently able to be used. For example, the phone has not been authenticated. ### Assign Phone to Department 1. Tick the box next to the phone you would like to assign to a department. 2. **Select department** from drop down. 3. Click **Assign to Department**. ### Assign Phone to Line 1. Tick the box next to the phone you would like to assign. 2. In the **Assign to Line** field**, Enter the number** you're assigning to the phone. 3. Click **Assign to Line**. 4. Add **Authenticate Unti**l info. You may click on **Allow authentication for an hour from now** or set a date and time in the future (using drop-down and calendar) to allow yourself more time to install the phone. 5. Click **OK** ### Remove Phone Line Assignment 1. Click anywhere in the phone information line or select **Change phone** from the **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)drop-down. 2. Click check mark next to **Assigned to Line?** to clear it. 3. Click **Apply**. ### Change Phone Description 1. Click anywhere in the phone information line or select **Change phone** from the **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)drop-down. 2. Enter the new **Description**. 3. Click **Apply**. ### Manage Phone Profiles Each phone model shares a profile. The profile is the base configuration the phone will apply when it is initially provisioned or when the configuration updates. You can use **manage your phone profiles** to push a configuration change to all the phones that share that profile. You can do this for your entire business group or a specific department. #### *Manage Phone Profile for a Phone Model for your Entire Business Group or a Department* 1. From the **Phones in Department** drop-down, select **View All** to edit a phone model for the entire organization or **select a department** to edit a phone model for one department. 2. Click **manage your phone profiles**. 3. Click on the phone model you would like to edit. 4. Configure the profile as you would an individual [Poly](/v1/docs/ucaas-admin#configure-poly-phones) or [Yealink](/v1/docs/ucaas-admin#configure-yealink-phones) phone. 5. If you do not see a profile for the phone you would like to edit, create a new profile. #### *Create New Profile* If you do not see a profile for the phone model you would like to edit after clicking **manage your phone profiles**, click **Create new profile** and select the profile for the phone model you would like to add. [Video](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-phone-createNewProfile.mp4?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) ### Configure Poly Phones #### *Programmable Keys-Line* 1. In the **Phones** tab, select **Configure phone** from the phone's **Actions** menu.![ENA-SmartVoice-bg-admin-configureSinglePhone](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-configureSinglePhone.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) 2. Click **Edit** underneath the image of the phone.![ENA-SmartVoice-bg-admin-configureSinglePhone-clickEdit](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-configureSinglePhone-clickEdit.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) 3. Click anywhere in the **Programmable Keys-Line** bar to open the menu. Click the key you would like configure. Select the desired **Soft key action**, and enter the related information. [Video](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-configure-polyLineKey-selectAction.mp4?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) 4. If you would like to lock a key configuration so it may only be changed through the Administrator Portal, click the lock icon and use the drop-down menu to change **Writable By** to **Admin**, then click **Apply**. [Video](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-configure-polyLineKey-lockPermission.mp4?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) 5. Update phone configuration. If **Update phone(s) immediately when saving** box is checked, the phone will reboot and update when you **Save changes**.![ENA-SmartVoice-bg-admin-configureSinglePhone-Polycom-updateImmediately](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-configureSinglePhone-Polycom-updateImmediately.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)Phone configurations are updated every evening, so if you do not update the phone immediately when saving, you will see the new settings the next day. You may also manually update the phone configuration through the phone menu. To manually push updates to a Poly phone: 1. Press the **Home** button or **Menu** key. 2. Press **Settings**. 3. Press **Basic**. 4. Press **Update Configuration**. #### *Add and Configure Sidecar* If the phone model is capable of having a sidecar added to it, you see an **Add Sidecar** button. Connecting an expansion module disables pagination on the Poly Edge phones, so the first line on the connected expansion module is Line 13. NoteIf installing two expansion modules on a Poly Edge 500 Series phone, it must be powered using PoE+ or an AC adapter. 1. Click **Add Sidecar**. 2. Click on sidecar icon. 3. Click anywhere in the **Sidecar** bar to open the menu. Click the key you would like configure. Select the desired **Soft key action**, and enter the related information. [Video](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-user-configurePolcyom-addSidecar.mp4?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) 4. Update phone configuration. If **Update phone(s) immediately when saving** box is checked, the phone will reboot and update when you **Save changes**. ![ENA-SmartVoice-bg-admin-sidecar-Polycom-updateImmediately](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-sidecar-Polycom-updateImmediately.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)Phone configurations are updated every evening, so if you do not update the phone immediately when saving, you will see the new settings the next day. You may also manually update the phone configuration through the phone menu. To manually push updates to a Poly phone: 1. Press the **Home** button or **Menu** key. 2. Press **Settings**. 3. Press **Basic**. 4. Press **Update Configuration**. #### *Programmable Line Key Options for Poly Phones* | **Option** | **Available in Feature Package** | **What it Does** | **Notes** | | --- | --- | --- | --- | | **Directed Pickup** | All except Prime | When target phone number receives an incoming call, able to press key to answer. | Target phone number must be a service extension. | | **Enhanced Monitored Extension** | All *(The ability to use an EME as a call pick up button is not available with Prime.* *See notes for additional restrictions and information. )* | Shows when the target extension is in use. Speed dial to monitored extension. One-touch Blind transfer to monitored extension. Call pickup of monitored extension (not available in Prime). | Call pickup of monitored extension not available in Prime Limit to 4 per phone with Prime and Essential feature packages. The extension being monitored must be a part of your UCaaS system. *An Enhanced Monitored Extension key does not work as a speed dial key during a Consultative transfer.* | | **Monitored Extension** | All | Shows when the target extension is in use. Speed dial to monitored extension. One-touch *blind* transfer to monitored extension. | Limit to 4 per phone with Prime and Essential feature packages. The extension being monitored must be a part of your UCaaS system. An Enhanced Monitored Extension key does not work as a speed dial key during a Consultative transfer. | | **Enhanced Call Park** | All | One touch call park on the Call Park Orbit you specify when configuring the key. Provides onscreen indicator of whether or not call has been retrieved. | | | **Group Pickup** | All except Prime | When any member of call group receives an incoming call, able to press **Group Pickup** key to answer. | The System Administrator creates and manages call groups. | | **Line** | All | Line from which calls may be placed and on which calls may be received. | Line 1 on a phone is almost always the extension for that phone. Additional lines (e.g., Main) may be added (forked) to a phone. The System Administrator may add or remove lines from your phone. | | **Park Call** | All | One touch call park to the first available Call Park Orbit. | The system will notify you of the orbit on which the call is parked. If you receive an error message of "No call park orbits available," please check with the System Administrator to have activated. | | **Retrieve Parked Call (Specified Orbit)** | All | Retrieves a call parked on the Call Park Orbit you specify when you configure the key. | | | **Speed Dial** | All | Dials out to the number you specify in the **Number** field. | Speed dial numbers may be internal or external. The speed dial key may be used in conjunction with the transfer key to complete a blind or consultative transfer. | | **One Touch Transfer** | All | One touch *blind* transfer to target number. | | | **Voicemail** | All | Performs the same function as the **Voicemail** soft key or button. | | #### *Programmable Keys-Bottom* NoteThese are the keys that run horizontally beneath the screen. We strongly recommend consulting with your Voice Engineer prior to changing the **Programmable Keys - Bottom** from the defaults to ensure no conflicts are created with in-call functionality. #### *Paging Groups* Your Poly phones may be configured to transmit and receive pages through the phone speakers. You may assign transmit and/or receive capability to individual phones for up to 25 groups. NoteRemember, you can [manage the phone profile](/v1/docs/ucaas-admin#manage-phone-profile-for-a-phone-model-for-your-entire-business-group-or-a-department) for all phones of a model by department. This is an efficient way to assign receive capability to all the phones in the building for an "all call" paging group. A valid multi-cast IP address and port are pre-loaded. NoteWe recommend checking with your Voice Engineer before changing the pre-loaded multi-cast IP address and port. ![ENA-SmartVoice-bg-admin-polyPagingGroups-settings](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-polyPagingGroups-settings.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) Open a paging group to which you would like to subscribe the phone. 1. Enter the name of the paging group as you would like it to appear on the phone in the **Description** field. 2. Click **Yes** for **Subscribed**. 3. Click **Yes** in **Transmission allowed** if you would like to be able to broadcast pages to the group from the phone. 4. Click **Yes** in **Receive Pages** if you would pages to the group to broadcast through the phone's speakers. 5. Click **Save Changes**. [Video](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-polyPagingGroups.mp4?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) #### *Export Phone Configurations* 1. Click **Export** at the bottom of the phone configuration screen. 2. Click **Export** to confirm. [Video](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-configure-polyExport.mp4?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) #### *Import Phone Configurations* NoteImporting a configuration file does not overwrite the phone's primary line (Line 1). The phone's number/extension will remain. 1. Click **Import** at the bottom of the phone configuration screen. 2. Select **Keep current settings** or **Reset current settings**. If you choose **Keep current settings**, the imported file will overwrite the current settings, however, settings that are not specified in the file will remain on the current phone. For example, if you have previously configured Line Key 4 as a speed dial, but the import file does not contain an update for Line Key 4, the current setting for Line Key 4 will remain. If the import file does contain an update for Line Key 4, the current speed dial will be overwritten with the new configuration. If you choose **Reset current settings**, all keys that do not contain a configuration update are reset to the default values. The default for **Soft key action** for line keys is **None**. 3. Click **Import** to confirm. 4. Browse to the .txt file to be imported, highlight it, and click **Open**. 5. Click **OK** when see success message. 6. Click **Save changes**. [Video](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-configure-polyExport%20(1).mp4?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) NoteYou may import a configuration from one phone model to another phone model. Of course, if the phone being updated (e.g., Poly T40G) does not have as many line keys as the phone from which the configuration was exported (e.g., Poly T42S), the phone being updated will only pick up the configuration for the keys it has. ### Configure Yealink Phones #### *Programmable Keys-Line* 1. In the **Phones** tab, select **Configure phone** from the phone's **More Options**![Admin Portal_More Button(2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_More%20Button(2).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D)drop-down.![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_Conf%20Yealink%20Phone.jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) 2. Click **Edit** underneath the image of the phone.![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_Conf%20Yealink%20Edit%20Profile(8).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) 3. Click anywhere in the **Programmable Keys-Line Key** bar to open the menu. Click the key you would like configure. Select the desired **Soft key action**, and enter the related information. [Video](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-phone-configure-yeaLineKey-selectAction.mp4?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) 4. If you would like to lock a key configuration so it may only be changed through the Administrator Portal, click the lock icon and use the drop-down menu to change **Writable By** to **Admin**, then click **Apply**. [Video](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-configure-yeaLineKey-lockPermission.mp4?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) 5. Update phone configuration. If **Update phone(s) immediately when saving** box is checked, the phone will update when you **Save changes**.![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Admin%20Portal_Conf%20Yealink%20Save(1).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) 6. Phone configurations are updated overnight, so if you do not update the phone immediately when saving, you will see the new settings the next day. 7. To manually push updates to a Yealink phone, reboot by disconnecting from power or selecting **Settings,** **Basic,** then **Reboot** on the phone **Menu**. #### *Add and Configure Sidecar* If the phone model is compatible with a sidecar (expansion module), you see an **Add Sidecar** button. To Add and configure a sidecar: 1. Click **Add Sidecar**. 2. Click on sidecar icon. 3. Click anywhere in the **Sidecar 1** bar to open the menu. Click the key you would like configure. Select the desired **Soft key action**, and enter the related information. [Video](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-user-configureYealink-addSidecar.mp4?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) 4. Update phone configuration. If the **Update phone(s) immediately when saving** box is checked, the phone will update when you **Save changes**. Phone configurations are updated overnight, so if you do not update the phone immediately when saving, you will see the new settings the next day. To manually push updates to a Yealink phone, reboot by disconnecting from power or selecting **Settings,** **Basic,** then **Reboot** on the phone **Menu** #### *Programmable Line Key Options for Yealink Phones* | **Option** | **Available in Feature Package** | **What it Does** | **Notes** | | --- | --- | --- | --- | | **Line** | All | Line from which calls may be placed and on which calls may be received. | Line 1 on a phone is almost always the extension for that phone. Additional lines (e.g., Main) may be added (forked) to a phone. The System Administrator may add or remove lines from the phone. | | **Conference** | All | Performs the same function as the **Conference** soft key available during an active call. | | | **Directed Pickup** | All except Prime | When target phone number receives an incoming call, able to press key to answer. | Target phone number must be a UCaaS service extension. | | **Directory** | All | Provides access to your phone's **Directory** both when you are on a call and when the phone is idle. | | | **DND** | All | Performs the same function as the **DND** soft key. | With an Executive package, DND will reject the call rather than send to voicemail. Instead, use **Reach Me** to send calls to Voicemail for the Executive package. | | **Enhanced Call Park** | All | One touch call park on the Call Park Orbit you specify when configuring the key. Provides onscreen indicator of whether or not a call has been retrieved. | Not available on Yealink. | | **Enhanced Monitor Extension** | All *(The ability to use an EME as a call pick up button is not available with Prime.* *See notes for additional restrictions and information. )* | Shows when the target extension is in use. Speed dial to the monitored extension. One-touch blind transfer to monitored extension. Call pickup of monitored extension (not available in Prime). | Call pickup of monitored extension not available in Prime Limit to 4 per phone with Prime and Essential feature packages. The extension being monitored must be a part of your UCaaS system. *An Enhanced Monitored Extension key does not function as a speed dial key during a Consultative transfer.* Maximum of 50 per phone with Enhanced or Executive feature packages. | | **Forward** | All | Toggles call forwarding to the number specified in the **Number** field on and off. | When call forwarding is on, see an arrow at top of display. When call forwarding is on, press key again to stop forwarding. May be used as Day/Night key to forward calls to a Premium Attendant. | | **Group Listening** | All | Activates the Speakerphone and Handset/Headset mode at the same time. | Enables you to speak and listen through the handset/headset, while the others nearby can only listen through the speaker. | | **Group Pickup** | All except Prime | When a member of the call group receives an incoming call, press the **Group Pickup** key to answer. | The System Administrator creates and manages call groups. | | **Hold** | All | Place an active call on hold or retrieve a held call. | | | **Intercom/PTT** | All | Places intercom call to the extension specified in **Number** field. If you do not specify a number, press the key then enter the extension to place an intercom call. | | | **Multicast Paging** | All | Broadcasts a page to a single paging group (e.g., All Call) you specify in the **Port** field. | The System Administrator creates and manages paging groups. | | **Paging List** | All | Brings up a list of paging groups to which you can broadcast from your phone. | | | **Park Call** | All | One touch call park to the first available Call Park Orbit. | The system will notify you of the orbit on which the call is parked. If you receive an error message of "No call park orbits available," please check with the System Administrator to have activated. | | **Private Call Hold** | All | A call placed on **Private Call Hold** may only be retrieved from your phone, even if it is on a shared line. | | | **Retrieve Parked Call** | All | Retrieves a call parked on the Call Park Orbit you specify when the key is configured. | | | **Speed Dial** | All | Dials out to the number you specify in the **Number** field. When on an active call, acts as a one-touch blind transfer. | Speed dials may be internal extensions or external ten-digit phone numbers. *The Speed Dial key does not function as a speed dial during a Consultative transfer.* | | **Transfer** | All | One touch *blind* transfer to target number. | | | **Voicemail** | All | Performs the same function as the **Voicemail** soft key or button. | | #### *Programmable Keys-Soft Key* NoteThese are the keys that run horizontally beneath the screen. We strongly recommend consulting with your Voice Engineer prior to changing the **Programmable Keys - Soft Key** from the defaults to ensure no conflicts are created with in-call functionality. #### *Paging Groups* You have 10 available Paging/Listening Groups to which your Yealink phones may be added as a listener and/or pager to transmit and receive pages through the phone speakers. NoteRemember, you can [manage the phone profile](/v1/docs/ucaas-admin#manage-phone-profile-for-a-phone-model-for-your-entire-business-group-or-a-department) for all phones of a model by the department. This is an efficient way to assign receive capability to all the phones in the building for an "all call" paging group. The **Outgoing Page Codec is pre-loaded**. NoteWe recommend checking with your Voice Engineer before changing the **Outgoing Page Codec.** ![ENA-SmartVoice-bg-admin-yeaPagingGroups-settings](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-yeaPagingGroups-settings.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) For each group for which you would like this phone to receive pages: 1. Open the **Listening Group**. 2. Enter a valid multicast **IP Address**.NoteWe strongly recommend using 224.0.1.116 as the multicast IP address. This will ensure all groups will integrate with Algo devices currently included in your paging solution or added in the future. This IP address may be used for all groups. 3. Enter a **Port** for this group.NoteAs a best practice, we recommend using port 10001 for Group 1, 10002 for Group 2, 10003 for Group 3, etc. 4. Click **Save Changes**. [Video](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-yeaPagingGroups.mp4?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) For each group to which you would like this phone to be used to broadcast a page: 1. Open the **Paging Group**. 2. Enter a valid multicast **IP Address**.NoteWe strongly recommend using 224.0.2.10 as the multicast IP address. This will ensure all groups will integrate with Algo devices currently included in your paging solution or added in the future. This IP address may be used for all groups. 3. Enter a **Port** for this group.NoteAs a best practice, we recommend using port 10001 for Group 1, 10002 for group 2, 10003 for Group 3, etc. 4. Click **Save Changes**. [Video](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-yeaPagingGroups.mp4?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) The last step is to configure an available key as either **Paging List** or **Multicast Paging** on the phones with broadcast permission which will be used to make a page. When a key configured as **Paging List** is pressed, it brings up a list of available paging groups from which the user may choose. ![ENA-SmartVoice-bg-admin-yeaPagingList](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-yeaPagingList.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) A key configured as **Multicast Paging** will make a page to a specific group. ![ENA-SmartVoice-bg-admin-yeaPagingList (1)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-yeaPagingList%20(1).png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) #### *Export Phone Configurations* You may export the configuration settings of a phone (including sidecar) as a .txt file and import them to be applied to another phone. 1. Click **Export** at the bottom of the phone configuration screen. 2. Click **Export** to confirm. [Video](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-configure-polyExport%20(2).mp4?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) #### *Import Phone Configurations* NoteImporting a configuration file does not overwrite the phone's primary line (Line 1). The phone's number/extension will remain. 1. Click **Import** at the bottom of the phone configuration screen. 2. Select **Keep current settings** or **Reset current settings**. If you choose **Keep current settings**, the imported file will overwrite the current settings, however, settings that are not specified in the file will remain on the current phone. For example, if you have previously configured Line Key 4 as a speed dial, but the import file does not contain an update for Line Key 4, the current setting for Line Key 4 will remain. If the import file does contain an update for Line Key 4, the current speed dial will be overwritten with the new configuration. If you choose **Reset current settings**, all keys that do not contain a configuration update are reset to the default values. The default for **Soft key action** for line keys is **None**. 3. Click **Import** to confirm. 4. Browse to the .txt file to be imported, highlight it, and click **Open**. 5. Click **OK** when see success message. 6. Click **Save changes**.[Video](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-configure-polyExport%20(3).mp4?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) NoteYou may import a configuration from one phone model to another phone model. Of course, if the phone being updated (e.g., Poly T40G) does not have as many line keys as the phone from which the configuration was exported (e.g., Poly T42S), the phone being updated will only pick up the configuration for the keys it has. #### *Add Business Group Extensions to Yealink Phone Directory* NoteRemember, you can use [**Manage Phone Profiles**](/v1/docs/ucaas-admin#manage-phone-profile-for-a-phone-model-for-your-entire-business-group-or-a-department) to batch-configure all phones of a model in the entire Business Group or a Department. This is an efficient way to add the directory to phones. It may take up to 24 hours for profile configuration changes to appear on the phones. To add Business Group extensions to the directory on Yealink phones: 1. In the **Phones** tab, open the configuration tool for a phone or profile. 2. Open **Features** > **CommPortal Phone Applications**. 3. Enable the following: - CommPortal Phone Apps - Network Contacts - Contact Groups - Extension Groups![ENA-SmartVoice-bg-admin-addExtensionsCommApps](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-addExtensionsCommApps.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) 4. Open **Features > Directory**. 5. Set a priority for **Network Contacts**. Lists appear on the phone in order of priority.![ENA-SmartVoice-bg-admin-addExtensionsDirectory](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA-SmartVoice-bg-admin-addExtensionsDirectory.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A24%3A03Z&se=2026-10-27T05%3A24%3A03Z&sr=c&sp=r&sig=jn7JzyaragZRHExayGJzX6cPSPmhHo91V8oB474TaRQ%3D) 6. Click **Save changes**. ## Short Codes Short codes function as business group or department speed dials. When you create short code, it may be used to dial a longer number. Select **Short Codes** from the menu to: - Move a selected Short Code to another department - Select a Short Code and delete it - Add a single Short Code or a range of Short Codes - Click on an existing Short Code to launch a pop-up where they can edit it ## Account Codes You can require an **Account Code** to be entered before specific types of calls can be made. On the **Account Codes** screen, you can see which types of calls require an account code and a list of assigned account codes. You can take the following actions on the Account Codes screen: - **Edit List** of assigned account codes - Specify call types that require account codes - Choose whether or not to use validated account codes (so that subscribers must enter a specific code before making a call of a particular type) - Set the account code length (1-15 characters) - Set the maximum number of incorrect attempts to enter an account code before the account is blocked (1-100 attempts) - Choose whether or not call types and Account Code length can be overridden on a per-line basis - Choose whether account codes can be viewed and changed under individual lines ## Call Analytics You can download a CSV file containing the logs of all calls made (up to a month at a time) to and from lines within your whole business group, departments, and sub-departments. If you need a report that covers more than a month, simply run two separate reports that span the necessary dates. ## Messaging on Hold At deployment, all lines in your business group are mapped to the default **Messaging On Hold** resource. You may map all lines in your business group or sub-departments to a different pre-loaded resource, or upload and map to your own recordings. Please see [Music or Messaging on Hold](/v1/docs/music-on-hold) for a detailed Help Guide. ### Security Manage the password you need to manage **Messaging On Hold** using the telephone rather than the Administrator portal. ### Mappings Configure what **Messaging On Hold** resources callers will hear when on hold. ### Resources Business Group Administrators may upload new **Messaging On Hold** resources. Department System Administrators do not have access to this tab. Alert:Make sure you understand the legal requirements when using a Messaging On Hold resource other than the ones provided by default. ## Misc Settings ### Number Blocks Click **Number Blocks** to view all of the telephone numbers in your business group or department. ### External Calls Click **External Calls** to view the settings for calls that are external to your business group or department. ### Other Settings Click **Other Settings** to view or adjust **Restricted Subscriber Messaging**, the **Internal Operator Number**, and whether you **Use Internal Extensions** rather than external directory numbers where possible.