Teams Connector (formerly ENA SmartUC)

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UCaaS Teams Connector (formerly ENA SmartUC)

With the Connector, you can combine the high-quality audio calling of your voice service with your email, chat, and messaging in Microsoft Teams.

You can use the Connector to:

• Make calls from within Microsoft Teams using your desk phone, UCaaS Desktop, or UCaaS Mobile.
• Call contacts whom you are chatting with in a Microsoft Teams Chat or Teams Channel.
• View and make calls to your portal contacts, Business Group, and Teams contacts.
• View and redial numbers in your UCaaS Call History.
• Update your call availability, if supported by your assigned service package.

Install the Teams Connector

1. In Microsoft Teams, select the ellipsis in the app bar on the left.
2. In the Find an app search box, enter ENA SmartUC Connector
3. Select SmartUC Connector and then select Add

The first time you make a call you will see a pop-up asking permission to allow the app access to your Teams Contacts. Click authorize and wait for the window to close.

Pin the Teams Connector to the app bar

If the Connector icon is not displayed in the Microsoft Teams app bar, follow the instructions below to pin the app.

1. Select the ellipsis in the app bar on the left.
2. Find and select the SmartUC Connector icon
   1. The ENA SmartUC icon should appear in the left-hand app bar.
3. Right-click on the SmartUC Connector icon on the left-hand app bar and select Pin

Pin the Teams Connector to the message compose area

1. Click on New conversation in a Teams Channel to see the message compose area.
2. Click on the ellipsis in the message compose area toolbar.
3. Right-click on the Connector icon in the app tray and select Pin to add the icon to the toolbar.

You can now use your UCaaS solution to make calls directly from Microsoft Teams!

Login to the Teams Connector

The first time you make a call you will be prompted to log in to your UCaaS user account.

    1. Enter your ten-digit telephone number in the Email/Number box.

    2. Enter your password in the Password box.

    3. Select Login

Logout of the Teams Connector

1. Select the SmartUC Connector icon from the app bar to open the SmartUC Connector tab.
2. Select the Settings tab at the top of the window.
3. Select Log out.

Uninstall the Teams Connector

1. Right-click the SmartUC Connector icon below the message compose area.
2. Select Uninstall.
3. At the confirmation prompt, select Uninstall.

Calling from a Chat or Teams Channel

You can use the Connector to make a call from Microsoft Teams from the message compose area of a Chat or Teams Channel.
The call is placed using UCaaS Desktop, UCaaS Mobile, or your desk phone.

If not already logged in, you will be prompted to log in to your UCaaS user account. See Login to the Teams Connector.

Making a call from the message compose area of a Chat or Teams Channel:

1. Select the SmartUC Connector icon below the message compose area.
2. In the Make a Call window that appears, select the contact you wish to call.
   1. The list is automatically populated with the name of the Chat participant or Channel members and their phone numbers
   2. If there are no participants that have phone numbers associated with their Teams accounts, you will not be able to make a call this way. Instead, select the Connector icon on the app bar to open the Connector tab and make the call.
   3. If your Teams contacts do not have phone numbers, contact your system administrator.
3. Select Call.
   1. Watch for additional on-screen instructions.
      

Using the Teams Connector with Click-to-Dial

1. The Connector first calls your UCaaS desk phone.
2. Once you answer your phone, the app rings the destination phone to connect your call.
3. If the call fails, select Retry Call to attempt again or select New Call to edit the contact details before attempting another call.

Using the Teams Connector with your UCaaS Service

UCaaS Desktop users can enable SmartUC in the SmartUC Connector Settings and use the solution to make and receive calls from Teams. This allows the familiar UCaaS pop-up window to control the calling experience.

1. Select the SmartUC Connector from the app bar to open the SmartUC Connector tab.
2. Select the Settings tab.
3. Select the drop-down under the Calling mode heading and select SmartUC. If you have UCaaS Desktop v2.32 or earlier, select SmartUC (Tel URI) calling.
   
4. You must configure UCaaS Desktop to accept call requests.
   1. Open SmartUC Desktop
   2. Select your avatar then select Settings
   3. From the General tab, click Use SmartUC to call phone number links in emails and web pages.

The Connector Tab

From the Connector tab, you can:

• View and redial numbers in your UCaaS Call History.
• View and make calls to your portal contacts, Business Group, and Teams contacts.
• Use the dialpad to make a call to any number.
• If supported by your current service package, adjust your call availability status
• Launch your Call Manager page in your user portal.

View your Call History

1. On the Connector Tab, Select Call History.
2. The Call History table includes a list of dialed, received, and missed calls.
3. Use the Filter drop-down in the top right to select the type of calls you wish to view.
4. Select the Number button to make a call to the number.

View your Contacts

1. On the Connector Tab, Select Contacts.
2. Select Display Options above your contact list, to choose which contacts to display. You can select a single contact source (your UCaaS portal or Business Group contacts) or select All sources to display contacts from both sources.
3. The Contacts table displays a list of your contacts.
4. Use the Search for…box in the top left to search for a contact by name or number. When you search for a contact, the search results include contacts from your UCaaS portal, your Business Group, and Microsoft Teams.
5. Select any of the Number buttons to make a Click-To-Dial call to the number. If a contact has multiple numbers, the button contains a drop-down list showing the available numbers. Select any of the numbers to start a call.

Use the Dialpad

1. On the Connector Tab, use the Dialpad to call any number.
2. Use your keyboard or select the number buttons to enter a number to call, then select Call to start the call

Access Call Manager

• To change your call availability status, select Available for calls or Do not Disturb in the drop-down list to change your status. 
  • If supported by your current service package.
• To launch your Call Manager page in your portal, select Open Call Manager in the drop-down list.
  • The web page opens as a new tab in your default browser and you are automatically signed in.