ENA SmartUC Teams Connector
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ENA SmartUC Teams Connector

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Download Quick Reference Guide

ENA SmartUC Connector For Teams

Note
In order to use the ENA SmartVoice Connector app, your organization must have provided you with ENA SmartVoice service.

The ENA SmartUC Connector app is compatible with Microsoft Teams for desktop, mobile, and web.

We're assuming your systems administrator has already enabled permissions and downloaded the appropriate apps for your organization.

With the ENA SmartUC Connector, you can combine the high-quality audio calling of ENA SmartVoice with your email, chat, and messaging in Microsoft Teams.

You can use the ENA SmartUC Connector to:

  • Make calls from within Microsoft Teams using your ENA desk phone, ENA SmartUC Desktop, or SmartUC Mobile.
  • Call contacts whom you are chatting with in a Microsoft Teams Chat or Teams Channel.
  • View and make calls to your ENA SmartVoice portal contacts, Business Group, and Teams contacts.
  • View and redial numbers in your ENA SmartUC Call History.
  • Update your call availability, if supported by your ENA SmartVoice service package.

Install the ENA SmartUC Connector

  1. In Microsoft Teams, select the ellipsis in the app bar on the left.
  2. In the Find an app search box, enter ENA SmartUC Connector
  3. Select ENA SmartUC Connector and then select Add

The first time you make a call you will see a pop-up asking permission to allow the app access to your Teams Contacts. Click authorize and wait for the window to close.

Pin the ENA SmartUC Connector to the app bar

If the ENA SmartUC Connector icon is not displayed in the Microsoft Teams app bar, follow the instructions below to pin the app.

  1. Select the ellipsis in the app bar on the left.
  2. Find and select the ENA SmartUC Connector icon
    1. The ENA SmartUC icon should appear in the left-hand app bar.
  3. Right-click on the ENA SmartUC Connector icon on the left-hand app bar and select Pin

Pin the ENA SmartUC Connector to the message compose area

  1. Click on New conversation in a Teams Channel to see the message compose area.
  2. Click on the ellipsis in the message compose area toolbar.
  3. Right-click on the ENA SmartUC Connector icon in the app tray and select Pin to add the icon to the toolbar.

You can now use ENA SmartUC to make calls directly from Microsoft Teams!

Login to ENA SmartUC Connector

The first time you make a call you will be prompted to log in to your ENA SmartVoice user account.

    1. Enter your ten-digit telephone number in the Email/Number box.

Note
If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your system administrator.

    2. Enter your password in the Password box.

Note
Your system administrator will provide your default account password. Your account password is not related in any way to your voicemail PIN.

    3. Select Login

Logout of ENA SmartUC Connector

  1. Select the ENA SmartUC Connector icon from the app bar to open the ENA SmartUC Connector tab.
  2. Select the Settings tab at the top of the window.
  3. Select Log out.

Uninstall the ENA SmartUC Connector

  1. Right-click the ENA SmartUC Connector icon below the message compose area.
  2. Select Uninstall.
  3. At the confirmation prompt, select Uninstall.

Calling from a Chat or Teams Channel

You can use ENA SmartUC Connector to make a call from Microsoft Teams from the message compose area of a Chat or Teams Channel.
The call is placed using ENA SmartUC Desktop, ENA SmartUC Mobile, or your ENA desk phone.

If not already logged in, you will be prompted to log in to your ENA SmartVoice user account. See Login to ENA SmartUC Connector.

Note
The ENA SmartUC Connector app is only available from the message compose area for Chat contacts within the same Microsoft Teams tenant. However, you can select the ENA SmartUC Connector icon on the app bar to open the ENA SmartUC Connector tab and make a call to an external chat contact.

Making a call from the message compose area of a Chat or Teams Channel:

  1. Select the ENA SmartUC Connector icon below the message compose area.
  2. In the Make a Call window that appears, select the contact you wish to call.
    1. The list is automatically populated with the name of the Chat participant or Channel members and their phone numbers
    2. If there are no participants that have phone numbers associated with their Teams accounts, you will not be able to make a call this way. Instead, select the ENA SmartUC Connector icon on the app bar to open the ENA SmartUC Connector tab and make the call.
    3. If your Teams contacts do not have phone numbers, contact your system administrator.
  3. Select Call.
    1. Watch for additional on-screen instructions.

Using ENA SmartUC Teams Connector with Click-to-Dial

  1. The ENA SmartUC Connector first calls your ENA desk phone
  2. Once you answer your phone, the app rings the destination phone to connect your call
  3. If the call fails, select Retry Call to attempt again or select New Call to edit the contact details before attempting another call

Using ENA SmartUC Teams Connector with ENA SmartUC

ENA SmartUC Desktop users can enable ENA SmartUC in the ENA SmartUC Connector Settings and use ENA SmartUC to make and receive calls from Teams. This allows the familiar ENA SmartUC pop-up window to control the calling experience.

  1. Select the ENA SmartUC Connector from the app bar to open the SmartUC Connector tab.
  2. Select the Settings tab.
  3. Select the drop-down under the Calling mode heading and select ENA SmartUC. If you have ENA SmartUC Desktop v2.32 or earlier, select ENA SmartUC (Tel URI) calling.
  4. You must configure ENA SmartUC Desktop to accept call requests.
    1. Open ENA SmartUC Desktop
    2. Select your avatar then select Settings
    3. From the General tab, click Use ENA SmartUC to call phone number links in emails and web pages.

The ENA SmartUC Connector Tab

Note
If you do not see the ENA SmartUC Connector icon in the app bar on the left side of Teams, follow the instructions to Pin the App to the app bar.

From the ENA SmartUC Connector tab you can:

  • View and redial numbers in your ENA SmartUC Call History.
  • View and make calls to your ENA SmartVoice portal contacts, Business Group, and Teams contacts.
  • Use the dialpad to make a call to any number.
  • If supported by your current ENA service package, adjust your call availability status
  • Launch your Call Manager page in your ENA SmartVoice user portal.

View your Call History

  1. On the ENA SmartUC Connector Tab, Select Call History.
  2. The Call History table includes a list of dialed, received, and missed calls.
  3. Use the Filter drop-down in the top right to select the type of calls you wish to view.
  4. Select the Number button to make a call to the number.

View your Contacts

  1. On the ENA SmartUC Connector Tab, Select Contacts
  2. Select Display Options above your contact list, to choose which contacts to display. You can select a single contact source (ENA SmartVoice portal or Business Group contacts) or select All sources to display contacts from both sources.
  3. The Contacts table displays a list of your contacts.
  4. Use the Search for…box in the top left to search for a contact by name or number. When you search for a contact, the search results include contacts from your ENA SmartVoice portal, your Business Group, and Microsoft Teams.
  5. Select any of the Number buttons to make a Click-To-Dial call to the number. If a contact has multiple numbers, the button contains a drop-down list showing the available numbers. Select any of the numbers to start a call.

Use the Dialpad

  1. On the ENA SmartUC Connector Tab, use the Dialpad to call any number.
  2. Use your keyboard or select the number buttons to enter a number to call, then select Call to start the call

Access Call Manager

  • To change your call availability status, select Available for calls or Do not disturb in the drop-down list to change your status. 
    • If supported by your current ENA service package.
  • To launch your Call Manager page in your ENA SmartVoice portal, select Open call manager in the drop-down list.
    • The web page opens as a new tab in your default browser and you are automatically signed in.