---
title: "Connect and Provision Phones"
slug: "connect-and-provision-phones"
description: "Need help installing and setting up your ENA by Zayo phone? Our Connect and Provision Help Guide for Yealink and Poly phones has you covered!"
updated: 2023-12-29T20:32:00Z
published: 2023-12-29T20:32:00Z
canonical: "help.ena.com/connect-and-provision-phones"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.ena.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect and Provision Phones

## Generating a Phone Onboarding Code (formerly ENA SmartVoice)

Alert: You may now generate a unique phone onboarding code for provisioning a phone. This enhanced security feature replaces the previous process that utilized a password provided to you by ENA by Zayo.  
The temporary phone onboarding code is generated in advance via the Administrator or User Portal.

### Administrators

From the Administrator Portal, select **All Lines**, locate the extension that needs a phone onboarding code to be generated, click on the **Actions** icon, and then select **Generate phone onboarding code.**

![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/SV%20Admin%20Portal%20Generate%20Onboarding%20Code.jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

A pop-up will appear, asking you to confirm you wish to override the current onboarding code for the extension.

![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/SV%20Admin%20Portal%20Onboarding%20Code%20OK(1).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

The phone onboarding code and expiration date/time will appear in a popup. Use this code when provisioning your service-provided phone.![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/SV%20Admin%20Portal%20Onboarding%20Code%20Popup.jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

### End Users

From the User Portal home page, select **Generate Phone Onboarding Code.**

**![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/SV%20User%20Portal%20Generate%20Onboarding%20Code.jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)**A pop-up will appear, asking you to confirm you wish to override the current onboarding code for your extension.

![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/SV%20User%20Portal%20Onboarding%20Code%20OK.jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

The phone onboarding code and expiration date/time will appear in a popup. Use this code when provisioning your service-provided phone.

![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/SV%20User%20Portal%20Onboarding%20Code%20Popup.jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

## Yealink

### Yealink SIP Desktop Models

When you connect the phone to your network, it powers up to the provisioning screen.

NoteNew phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the [CTAC](https://www.ena.com/contact-us/customer-support/).

[Video](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Yealink%20all%20models%20provision%20from%20login%20screen.mp4?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

1. On the initial boot-up, you see the **User Name** field. On phones with a touch screen, you may need to tap **User Name** to position the cursor in the field.
2. Select numerical input by pressing the data input type soft key until seeing **123**.
3. Use the keypad to enter the 10-digit number to be assigned to the phone in the **User Name** field.
  - For extensions with DID numbers, enter the area code and phone number.
  - For non-DID extensions, enter the prefix for your business group and the extension.
  - If you make a mistake, press the **Delete** soft key to erase and re-enter numbers.
4. Move the cursor to the **Password** field.
  - On phones that do not have a touch screen, press the down arrow on the navigation dial
  - On phones that do have a touch screen, tap the **Password** field.
5. Select numerical input by pressing the data input type soft key until seeing **123**.
6. Use the keypad to enter the [phone onboarding code](/v1/docs/connect-and-provision-phones#generating-an-ena-smartvoice-phone-onboarding-code) in the **Password** field. If you make a mistake, press the **Delete** soft key to the right of the **Password** field to erase and re-enter numbers.
7. Press **OK** or **Done**.
8. Phone reboots.
9. When the phone is successfully provisioned, you see the phone's extension in the upper left of the screen and/or on top of one or two line keys.

NoteIf you do not see the **User Name** field, disconnect the phone from the power source, then reconnect. On phones with a navigation dial, you may also press and hold the **OK** button until you see either a **Reset to Factory** or **Reboot** option to return to the **Login** screen.

### Yealink DECT

#### *Setup and Connect to Network*

1. Connect the base station to the network, and, if non-PoE, to a power source.  
![Yealink_W60P_base_power_network](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Yealink_W60P_base_power_network.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)Alert:If you use AC power, use the Yealink-supplied power adapter (5V/600mA). A third-party power adapter may damage the base station.
2. Attach the base stand.  
![Yealink_W60P_base_attach](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Yealink_W60P_base_attach.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)Or mount the base on the wall.  
![Yealink_W60P_base_wallMount](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Yealink_W60P_base_wallMount.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
3. Insert the battery into the handset.  
![Yealink_W60P_handsetBattery](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Yealink_W60P_handsetBattery.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
4. Attach the belt clip.  
![Yealink_W60P_handsetClip](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Yealink_W60P_handsetClip.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
5. (Optional) Mount the charger cradle to the wall.  
![Yealink_W60P_mount_charger_cradle](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Yealink_W60P_mount_charger_cradle.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
6. Connect the charger cradle and charge the handset.  
![Yealink_W60P_connect_charger_cradle](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Yealink_W60P_connect_charger_cradle.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
7. Allow the handset to fully charge. The charging status indicator is located on the top right of the main screen.AlertUse the Yealink-supplied power adapter (5V/600mA). A third-party power adapter may damage the handset.

#### *Register the handset to the base station*

1. Press **OK** to access the handset menu.
2. Use the navigation arrows to highlight **Settings** (gear icon).
3. Press **OK**.
4. Use the navigation arrows to highlight **Registration** and press **OK**, or press **6** to open the Registration menu.
5. Highlight **Register Handset** and press **OK**.
6. Highlight **Base 1** and press **OK**.
7. While the handset is **Searching**, press and hold the Wireless button on the Base station.
8. When the base station is found, see the MAC address on the handset.
9. Press **OK**.
10. If prompted, enter the default handset PIN, 0000.
11. Press **OK**.
12. Confirm you see **Handset Subscribed** message.

[Video](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Yealink_W60P_register_handset.mp4?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

#### *Provision Base Station to your UCaaS Service*

1. Press **OK** to access the handset menu.
2. Use the navigation arrows to highlight **Settings** (gear icon).
3. Press **OK**.
4. Use the navigation arrows to highlight **System Settings** and press **OK**, or press **8** to open the **System Settings** menu.
5. Use the navigation arrows to highlight **Auto Provision** and press **OK**.
6. If prompted, enter the default handset PIN, 0000, and press **OK**.
7. Press # to change the input mode to numerical.
8. In the **Username** field, enter the target 10-digit DID number or 10-digit prefix plus extension and press **OK**.
9. Make sure the input mode is still numerical and enter the [phone onboarding code](/v1/docs/connect-and-provision-phones#generating-an-ena-smartvoice-phone-onboarding-code) in the **Password** field and press **OK**.
10. When you see the **Update now?** prompt, press **OK** or **Yes**.
11. Confirm you see the **Provision Succeed** message.  
[Video](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Yealink_W60P_provision_base_station.mp4?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

## Poly

### Poly Edge B30

#### *Setup and Connect to Network*

**Access ports on the back of the phone**

The ports used during setup are on the back of the phone.

![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Poly%20Edge%20B30%20Back.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

**Connect the handset**

1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
2. Plug the other end of the cord into the port on the handset.

**Connect to power, if necessary**

If your phone has a non-PoE (Power over Ethernet) connection, plug the AC power cord jack into the 5V port on the back of the phone and into a power source.

**Connect to your network**

Plug an Ethernet cable into the port marked with the Ethernet symbol![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Poly%20Edge%20Ethernet%20Symbol(5).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)on the back of the phone and connect to your network.

**Daisy chain to a computer (if applicable)**

If you don't have an available Ethernet port to install your Poly phone, you may be able to daisy chain a computer that's connected via Ethernet. With this type of setup the phone will supply connectivity to the computer. Internet > Poly phone > computer.

Once your phone is connected to the network via the Ethernet port![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Poly%20Edge%20Ethernet%20Symbol(4).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)on the back of the phone:

1. Plug one end of a second Ethernet cable into the port with the computer icon![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Poly%20Edge%20Computer%20Symbol(3).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)on the phone.
2. Plug the other end of the second Ethernet cable into Ethernet port on the computer.

#### *Provision*

Once the phone is connected to the Local Area Network and power source, it will begin its initial boot.

NoteNew phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the [CTAC](https://www.ena.com/contact-us/customer-support/).

### Poly Edge E100 and E220

#### *Setup and Connect to Network*

**Access ports on the back of the phone**

The ports used during setup are on the back of the phone.

![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Poly%20Edge%20E100_200%20Back.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

**Connect the handset**

1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
2. Plug the other end of the cord into the port on the handset.

**Connect to power, if necessary**

If your phone has a non-PoE (Power over Ethernet) connection, plug the AC power cord jack into the 5V port on the back of the phone and into a power source.

**Connect to your network**

Plug an Ethernet cable into the port marked with the Ethernet symbol![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Poly%20Edge%20Ethernet%20Symbol(5).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)on the back of the phone and connect to your network.

**Daisy chain to a computer (if applicable)**

If you don't have an available Ethernet port to install your Poly phone, you may be able to daisy chain a computer that's connected via Ethernet. With this type of setup the phone will supply connectivity to the computer. Internet > Poly phone > computer.

Once your phone is connected to the network via the Ethernet port![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Poly%20Edge%20Ethernet%20Symbol(4).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)on the back of the phone:

1. Plug one end of a second Ethernet cable into the port with the computer icon![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Poly%20Edge%20Computer%20Symbol(3).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)on the phone.
2. Plug the other end of the second Ethernet cable into Ethernet port on the computer.

#### *Provision*

Once the phone is connected to the Local Area Network and power source, it will begin its initial boot.

NoteNew phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the [CTAC](https://www.ena.com/contact-us/customer-support/).

1. Press the **Login** soft key.
2. If the **Number** field is not already highlighted, use navigation arrows to highlight it.
3. Press the center button on Navigation Disk to open **Enter Number** field.
4. Press the **Mode** soft key to open Data Entry Mode options.
5. Select Numeric Input by using the navigation arrows to highlight **123** and pressing the center button of the navigation disk to select.
6. Use the phone keypad to enter the number in the **Number** field.
  - For extensions with a direct dial number or DID , enter the area code and phone number.
  - For non-DID extensions, enter the prefix for your business group and the extension.
  - If you make a mistake, use the **<<** soft key to erase and re-enter numbers.
7. Press **OK**.
8. Use the down navigation arrow to highlight the **Password** field.
9. Press the center button on Navigation Disk to open the **Password** field.
10. Press the **Mode** soft key to open Data Entry Mode options.
11. Select Numeric Input by using the navigation arrows to highlight **123** and pressing the center button of the navigation disk to select.
12. Use the phone keypad to enter the [phone onboarding code](/v1/docs/connect-and-provision-phones#generating-an-ena-smartvoice-phone-onboarding-code) in the **Password** field.
  - If you make a mistake, use the **<<** soft key to erase and re-enter numbers.
13. Press **OK**.
14. Press **Exit**.
15. If it is not already highlighted, use the down navigation arrow to highlight **Save Config** and press the center button of the navigation disk to select.
16. When the phone completes booting, the extension number will show on the phone display.
  - If the extension number does not display, reboot the phone. Press Menu > Settings > Basic > Reboot Phone. Are you sure? Yes.

### Poly Edge E320

#### *Setup and Connect to Network*

**Access ports on the back of the phone**

The ports used during setup are on the back of the phone.

![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Poly%20Edge%20E320%20Back.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

**Connect the handset**

1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
2. Plug the other end of the cord into the port on the handset.

**Connect to power, if necessary**

If your phone has a non-PoE (Power over Ethernet) connection, plug the AC power cord jack into the 5V port on the back of the phone and into a power source.

**Connect to your network**

Plug an Ethernet cable into the port marked with the Ethernet symbol![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Poly%20Edge%20Ethernet%20Symbol(5).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)on the back of the phone and connect to your network.

**Daisy chain to a computer (if applicable)**

If you don't have an available Ethernet port to install your Poly phone, you may be able to daisy chain a computer that's connected via Ethernet. With this type of setup the phone will supply connectivity to the computer. Internet > Poly phone > computer.

Once your phone is connected to the network via the Ethernet port![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Poly%20Edge%20Ethernet%20Symbol(4).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)on the back of the phone:

1. Plug one end of a second Ethernet cable into the port with the computer icon![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Poly%20Edge%20Computer%20Symbol(3).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)on the phone.
2. Plug the other end of the second Ethernet cable into Ethernet port on the computer.

#### *Provision*

Once the phone is connected to the Local Area Network and power source, it will begin its initial boot.

NoteNew phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the [CTAC](https://www.ena.com/contact-us/customer-support/).

1. Press the **Login** soft key.
2. If the **Number** field is not already highlighted, use navigation arrows to highlight it.
3. Press the center button on Navigation Disk to open **Enter Number** field.
4. Press the **Mode** soft key to open Data Entry Mode options.
5. Select Numeric Input by using the navigation arrows to highlight **123** and pressing the center button of the navigation disk to select.
6. Use the phone keypad to enter the number in the **Number** field.
  - For extensions with a direct dial number or DID , enter the area code and phone number.
  - For non-DID extensions, enter the prefix for your business group and the extension.
  - If you make a mistake, use the **<<** soft key to erase and re-enter numbers.
7. Press **OK**.
8. Use the down navigation arrow to highlight the **Password** field.
9. Press the center button on Navigation Disk to open the **Password** field.
10. Press the **Mode** soft key to open Data Entry Mode options.
11. Select Numeric Input by using the navigation arrows to highlight **123** and pressing the center button of the navigation disk to select.
12. Use the phone keypad to enter the [phone onboarding code](/v1/docs/connect-and-provision-phones#generating-an-ena-smartvoice-phone-onboarding-code) in the **Password** field.
  - If you make a mistake, use the **<<** soft key to erase and re-enter numbers.
13. Press **OK**.
14. Press **Exit**.
15. If it is not already highlighted, use the down navigation arrow to highlight **Save Config** and press the center button of the navigation disk to select.
16. When the phone completes booting, the extension number will show on the phone display.
  - If the extension number does not display, reboot the phone. Press Menu > Settings > Basic > Reboot Phone. Are you sure? Yes.

### Poly Edge E450 and E550

#### *Setup and Connect to Network*

**Access ports on the back of the phone**

The ports used during setup are on the back of the phone.

![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Poly%20Edge%20400_500%20Series%20Back(1).png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

**Connect the handset**

1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
2. Plug the other end of the cord into the port on the handset.

**Connect to power, if necessary**

If your phone has a non-PoE (Power over Ethernet) connection, plug the AC power cord jack into the 48V port on the back of the phone and into a power source.

**Connect to your network**

Plug an Ethernet cable into the port marked with the Ethernet symbol![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Poly%20Edge%20Ethernet%20Symbol(5).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)on the back of the phone and connect to your network.

**Daisy chain to a computer (if applicable)**

If you don't have an available Ethernet port to install your Poly phone, you may be able to daisy chain a computer that's connected via Ethernet. With this type of setup the phone will supply connectivity to the computer. Internet > Poly phone > computer.

Once your phone is connected to the network via the Ethernet port![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Poly%20Edge%20Ethernet%20Symbol(4).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)on the back of the phone:

1. Plug one end of a second Ethernet cable into the port with the computer icon![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/Poly%20Edge%20Computer%20Symbol(3).jpg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)on the phone.
2. Plug the other end of the second Ethernet cable into Ethernet port on the computer.

#### *Provision*

Once the phone is connected to the Local Area Network and power source, it will begin its initial boot.

NoteNew phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the [CTAC](https://www.ena.com/contact-us/customer-support/).

1. Press the **Login** soft key.
2. If the **Number** field is not already highlighted, use navigation arrows to highlight it.
3. Press the center button on Navigation Disk to open **Enter Number** field.
4. Press the **Mode** soft key to open Data Entry Mode options.
5. Select Numeric Input by using the navigation arrows to highlight **123** and pressing the center button of the navigation disk to select.
6. Use the phone keypad to enter the number in the **Number** field.
  - For extensions with a direct dial number or DID , enter the area code and phone number.
  - For non-DID extensions, enter the prefix for your business group and the extension.
  - If you make a mistake, use the **<<** soft key to erase and re-enter numbers.
7. Press **OK**.
8. Use the down navigation arrow to highlight the **Password** field.
9. Press the center button on Navigation Disk to open the **Password** field.
10. Press the **Mode** soft key to open Data Entry Mode options.
11. Select Numeric Input by using the navigation arrows to highlight **123** and pressing the center button of the navigation disk to select.
12. Use the phone keypad to enter the [phone onboarding code](/v1/docs/connect-and-provision-phones#generating-an-ena-smartvoice-phone-onboarding-code) in the **Password** field.
  - If you make a mistake, use the **<<** soft key to erase and re-enter numbers.
13. Press **OK**.
14. Press **Exit**.
15. If it is not already highlighted, use the down navigation arrow to highlight **Save Config** and press the center button of the navigation disk to select.
16. When the phone completes booting, the extension number will show on the phone display.
  - If the extension number does not display, reboot the phone. Press Menu > Settings > Basic > Reboot Phone. Are you sure? Yes.

#### *Connect Expansion Module (if applicable)*

*Connecting the expansion module disables pagination, so the first line on the connected expansion module is line 13.*

1. Attach the expansion module **stand** to match the position of the stand on the Poly handset.
2. Pop open the **USB-C cover** on the side of the phone.
3. Insert the expansion module connector into the **USB-C port** on the phone and the alignment tab into the **alignment tab slot** in the phone.
4. Secure the expansion module connector with the **screw** included with expansion module and close the USB-C cover.

NoteIf installing two expansion modules on a Poly Edge 500 Series phone, it must be powered using PoE+ or an AC adapter.

### Poly VVX 200 Series

#### *Setup and Connect to Network*

**Accessing ports on the back of the phone**

The ports used during setup are on the back of the phone.

![VVX 200 connecting ports_350x198](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20connecting%20ports_350x198.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

**Connect the handset**

1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
2. Plug the other end of the cord into the port on the handset.![VVX 200 connecting handset_350x410](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20connecting%20handset_350x410.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

- **Connect to power, if necessary**

If your phone has a non-PoE (Power over Ethernet) connection, plug the AC power cord jack into the 48V port on the back of the phone and into a power source.

![VVX 200 connecting power_350x424](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20connecting%20power_350x424.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

**Connect to your network**

Plug an Ethernet cable into the port marked with the Ethernet symbol (![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657541004866.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)) on the back of the phone and connect to your network.

![VVX 200 connecting ethernet_350x426](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20connecting%20ethernet_350x426.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

**Daisy chain to a computer (if applicable)**

Once your phone is connected to the network via the Ethernet port (![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657541004866.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)) on the back of the phone:
  1. Plug one end of a second Ethernet cable into the port with the computer icon (![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657541026479.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)) on the phone.
  2. Plug the other end of the second Ethernet cable into the computer.  
![VVX 200 connecting handset_350x410 (1)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20connecting%20handset_350x410%20(1).png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
- #### *Provision*

Once the phone is connected to the Local Area Network and power source, it will begin its initial boot.

NoteNew phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the [CTAC](https://www.ena.com/contact-us/customer-support/).
  1. Press the **Login** soft key.  
![VVX 200 provisioning press login_350x452](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20provisioning%20press%20login_350x452.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  2. If the **Number** field is not already highlighted, use navigation arrows to highlight it.  
![VVX 200 provisioning highlight number field_350x450](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20provisioning%20highlight%20number%20field_350x450.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  3. Press the center button on Navigation Disk to open **Enter Number** field.  
![VVX 200 provisioning open enter number_350x452](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20provisioning%20open%20enter%20number_350x452.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  4. Press **1/A/a** soft key to open Data Entry Mode options.  
![VVX 200 provisioning open data entry mode options_350x452](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20provisioning%20open%20data%20entry%20mode%20options_350x452.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  5. Select Numeric Input by using the navigation arrows to highlight **123** and pressing the center button of the navigation disk to select or by pressing **4**.  
![VVX 200 provisioning select numeric input_350x452](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20provisioning%20select%20numeric%20input_350x452.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  6. Use the phone keypad to enter the number in the **Number** field.
    - For extensions with DID numbers, enter the area code and phone number.
    - For non-DID extensions, enter the prefix for your business group and the extension.
    - If you make a mistake, use the **>>** soft key to erase and re-enter numbers.  
![VVX 200 provisioning enter number_350x452](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20provisioning%20enter%20number_350x452.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  7. Press **OK**.  
![VVX 200 provisioning enter password press OK_350x452](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20provisioning%20enter%20password%20press%20OK_350x452.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  8. Use the down navigation arrow to highlight the **Password** field.  
![VVX 200 provisioning highlight password field_350x452](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20provisioning%20highlight%20password%20field_350x452.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  9. Press the center button on Navigation Disk to open the **Password** field.  
![VVX 200 provisioning open password field_350x452](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20provisioning%20open%20password%20field_350x452.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  10. Press **1/A/a** soft key to open Data Entry Mode options.  
![VVX 200 provisioning open data entry mode options password_350x452](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20provisioning%20open%20data%20entry%20mode%20options%20password_350x452.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  11. Select Numeric Input by using the navigation arrows to highlight **123** and pressing the center button of the navigation disk to select or by pressing **4**.  
![VVX 200 provisioning select numeric input_350x452 (1)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20provisioning%20select%20numeric%20input_350x452%20(1).png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  12. Use the phone keypad to enter the [phone onboarding code](/v1/docs/connect-and-provision-phones#generating-an-ena-smartvoice-phone-onboarding-code) in the **Password** field. If you make a mistake, use the **>>** soft key to erase and re-enter numbers.  
![VVX 200 provisioning enter number_350x452 (2)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20provisioning%20enter%20number_350x452%20(2).png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  13. Press **OK**.  
![VVX 200 provisioning enter password press OK_350x452 (1)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20provisioning%20enter%20password%20press%20OK_350x452%20(1).png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  14. Press **Save**.  
![VVX 200 provisioning press Save_350x452](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20provisioning%20press%20Save_350x452.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  15. If it is not already highlighted, use the down navigation arrow to highlight **Save Config**.  
![VVX 200 provisioning save config_350x452](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20provisioning%20save%20config_350x452.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  16. Press **OK**.  
![VVX 200 provisioning save config press OK_350x452](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20provisioning%20save%20config%20press%20OK_350x452.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  17. When the phone completes booting, it will show the extension assigned to it.  
![VVX 200 provisioning complete showing extension_350x452](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX%20200%20provisioning%20complete%20showing%20extension_350x452.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
- ### Poly VVX 300 Series

#### *Setup and Connect to Network*

**Accessing ports on the back of the phone**

The ports used during setup are on the back of the phone.

![VVX-300_400-setup-close-up-of-ports-on-back_v2_350x200](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300_400-setup-close-up-of-ports-on-back_v2_350x200.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

**Connect the handset**
  1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
  2. Thread the straight end of the cord through the channel in the phone.
  3. Plug the other end of the cord into the port on the handset.![VVX-300_400-setup-plug-in-handset-and-place-cord-in-channel-v6_350x208](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300_400-setup-plug-in-handset-and-place-cord-in-channel-v6_350x208.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
- **Connect to power, if necessary**

If your phone has a non-PoE (Power over Ethernet) connection, plug the AC power cord jack into the 48V port on the back of the phone and into a power source.

![VVX-300_400-setup-connect-to-power-non-POE_350x234](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300_400-setup-connect-to-power-non-POE_350x234.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

#### Connect to your network

Plug an Ethernet cable into the port marked with the Ethernet symbol (![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657541004866.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)) on the back of the phone and connect to your network.

![VVX-300_400-setup-connect-to-network_350x234](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300_400-setup-connect-to-network_350x234.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

**Daisy chain to a computer (if applicable)**

Once your phone is connected to the network via the Ethernet port (![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657541004866.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)) on on the back of the phone:
  1. Plug one end of a second Ethernet cable into the port with the computer icon () on the phone.
  2. Plug the other end of the second Ethernet cable into the computer.![VVX-300_400-setup-daisychain_350x260](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300_400-setup-daisychain_350x260.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
- #### *Provision*

Once the phone is connected to the Local Area Network and power source, it will begin its initial boot.

NoteNew phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the [CTAC](https://www.ena.com/contact-us/customer-support/).
  1. Press the **Login** soft key.  
![VVX-300-310-Provision-Log-in_350x395](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300-310-Provision-Log-in_350x395.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  2. Use the phone keypad to enter the number in the **Number** field.
    - For extensions with DID numbers, enter the area code and phone number.
    - For non-DID extensions, enter the prefix for your business group and the extension.
    - If you make a mistake, use the **>>** soft key to erase and re-enter numbers.  
![VVX-300-310-Provision-Enter-Number_350x395](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300-310-Provision-Enter-Number_350x395.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  3. Use the down navigation arrow to highlight the **Password** field.  
![VVX-300-310-down-arrow-key-to-move-cursor-to-password-field_350x395](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300-310-down-arrow-key-to-move-cursor-to-password-field_350x395.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  4. Press the **abc** soft key to open the Data Entry Mode options.  
![VVX-300-310-Provision-press-abc-soft-key-to-open-data-entry-mode-options_350x395](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300-310-Provision-press-abc-soft-key-to-open-data-entry-mode-options_350x395.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  5. Press **3** or the down arrow key followed by the center button of the navigation disk to select numbers mode.  
![VVX-300-310-Provision-select-data-entry-mode-123_350x349](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300-310-Provision-select-data-entry-mode-123_350x349.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  6. Use the keypad to enter the [phone onboarding code](/v1/docs/connect-and-provision-phones#generating-an-ena-smartvoice-phone-onboarding-code) in the **Password** field. If you make a mistake, use the **>>** soft key to erase and re-enter numbers.  
![VVX-300-310-Provision-enter-password_350x395](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300-310-Provision-enter-password_350x395.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  7. Press **Submit**.  
![VVX-300-310-Provision-submit-password_350x395](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300-310-Provision-submit-password_350x395.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  8. When you see the phone model in the **Description** field, press **Submit**.  
![VVX-300-310-Provision-confirm-phone-model_350x395](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300-310-Provision-confirm-phone-model_350x395.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  9. You will see the *Please wait while your phone restarts* message. The phone may restart twice to update its configuration. This is normal behavior.  
![VVX-300-310-Please-wait-while-your-phone-restarts_350x395](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300-310-Please-wait-while-your-phone-restarts_350x395.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  10. When the phone completes booting, it will show the extension assigned to it.  
![VVX-300-310-Provision-complete-show-extension_350x395](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300-310-Provision-complete-show-extension_350x395.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
- #### *Connect Expansion Module (If applicable)*
  1. Plug one end of the short cord supplied with the expansion module into the **Aux** port on the phone.
  2. Plug the other end of the short cord supplied with the expansion module into the **Aux 1** port on the expansion module.
  3. Insert the small metal bracket into the channels on the back of the phone.
  4. Secure the metal bracket with the thumbscrews.  
![VVX-300_400-setup-clamp-sidecar-v2_350x233](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300_400-setup-clamp-sidecar-v2_350x233.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)NoteIf the holes in the bracket do not align with the thumbscrew holes, turn the bracket around.
- ### Poly VVX 400 Series

#### *Setup and Connect to Network*

**Accessing ports on the back of the phone**

The ports used during setup are on the back of the phone.

![VVX-300_400-setup-close-up-of-ports-on-back_v2_350x200 (1)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300_400-setup-close-up-of-ports-on-back_v2_350x200%20(1).png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

**Connect the handset**
  1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
  2. Thread the straight end of the cord through the channel in the phone.
  3. Plug the other end of the cord into the port on the handset.
- ![VVX-300_400-setup-plug-in-handset-and-place-cord-in-channel-v6_350x208 (1)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300_400-setup-plug-in-handset-and-place-cord-in-channel-v6_350x208%20(1).png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

**Connect to power, if necessary**

If your phone has a non-PoE (Power over Ethernet) connection, plug the AC power cord jack into the 48V port on the back of the phone and into a power source.

![VVX-300_400-setup-connect-to-power-non-POE_350x234 (1)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300_400-setup-connect-to-power-non-POE_350x234%20(1).png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

**Connect to your network**

Plug an Ethernet cable into the port marked with the Ethernet symbol () on the back of the phone and connect to your network.

![VVX-300_400-setup-connect-to-network_350x234 (1)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300_400-setup-connect-to-network_350x234%20(1).png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

**Daisy chain to a computer (if applicable)**

Once your phone is connected to the network via the Ethernet port () on the back of the phone:
  1. Plug one end of a second Ethernet cable into the port with the computer icon () on the phone.
  2. Plug the other end of the second Ethernet cable into the computer.![VVX-300_400-setup-daisychain_350x260 (1)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300_400-setup-daisychain_350x260%20(1).png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
- #### *Provision*

Once you connect the phone to the Local Area Network and a power source, it will begin its initial boot.
  1. Press the **Login** soft key.  
![VVX-400-410-Provision-Login_350x392](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-400-410-Provision-Login_350x392.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  2. Use the phone keypad to enter the number in the **Number** field.
    - For extensions with DID numbers, enter the area code and phone number.
    - For non-DID extensions, enter the prefix for your business group and the extension.
    - If you make a mistake, use the **>>** soft key to erase and re-enter numbers.  
![VVX-400-410-Provision-Enter-Number_350x392](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-400-410-Provision-Enter-Number_350x392.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  3. Use the down navigation arrow to highlight the **Password** field.  
![VVX-400-410-Provision-Use-down-arrow-to-move-cursor-to-password-field_350x392](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-400-410-Provision-Use-down-arrow-to-move-cursor-to-password-field_350x392.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  4. Press the **abc** soft key to open the Data Entry Mode options.  
![VVX-400-410-Provision-Press-abc-to-accesss-data-entry-mode-options_350x392](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-400-410-Provision-Press-abc-to-accesss-data-entry-mode-options_350x392.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  5. Press **3** or the down arrow key followed by the center button of the navigation disk to select numbers mode.  
![VVX-400-410-Provision-select-numbers-data-entry-mode_350x344](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-400-410-Provision-select-numbers-data-entry-mode_350x344.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  6. Use the keypad to enter the [phone onboarding code](/v1/docs/connect-and-provision-phones#generating-an-ena-smartvoice-phone-onboarding-code) in the **Password** field. If you make a mistake, use the **>>** soft key to erase and re-enter numbers.  
![VVX-400-410-Provision-Enter-Provision-password_350x392](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-400-410-Provision-Enter-Provision-password_350x392.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  7. Press **Submit**.  
![VVX-400-410-Provision-Submit-Password_350x392](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-400-410-Provision-Submit-Password_350x392.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  8. When you see the phone model in the **Description** field, press **Submit**.  
![VVX-400-410-Provision-confirm-model-number-press-submit_350x392](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-400-410-Provision-confirm-model-number-press-submit_350x392.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  9. You will see the *Please wait while your phone restarts* message. The phone may restart twice to update its configuration. This is normal behavior.  
![VVX-400-410-Provision-please-wait-while-your-phone-restarts_350x392](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-400-410-Provision-please-wait-while-your-phone-restarts_350x392.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  10. When the phone completes booting, it will show the extension assigned to it.  
![VVX-400-410-Provision-boot-complete-show-extension_350x392](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-400-410-Provision-boot-complete-show-extension_350x392.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
- #### *Connect Expansion Module (if applicable)*
  1. Plug one end of the short cord supplied with the expansion module into the **Aux** port on the phone.
  2. Plug the other end of the short cord supplied with the expansion module into the **Aux 1** port on the expansion module.
  3. Insert the small metal bracket into the channels on the back of the phone.
  4. Secure the metal bracket with the thumbscrews.![VVX-300_400-setup-clamp-sidecar-v2_350x233 (1)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-300_400-setup-clamp-sidecar-v2_350x233%20(1).png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
- NoteIf the holes in the bracket do not align with the thumbscrew holes, turn the bracket around.

### Poly VVX 500/600 Series

#### *Setup and Connect to Network*

**Accessing ports on the back of the phone**

The ports used during setup are on the back of the phone.

![VVX-500-600-ports-on-back-of-phone_350x247](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-500-600-ports-on-back-of-phone_350x247.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

**Connect the handset**
  1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
  2. Thread the straight end of the cord through the channel in the phone.
  3. Plug the other end of the cord into the port on the handset.![VVX-500-600-connect-handset_350x256](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-500-600-connect-handset_350x256.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
- **Connect to power, if necessary**

If your phone has a non-PoE (Power over Ethernet) connection, plug the AC power cord jack into the 48V port on the back of the phone and into a power source.

![VVX-500-600-connect-power_350x245](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-500-600-connect-power_350x245.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

**Connect to your network**

Plug an Ethernet cable into the port marked with the Ethernet symbol (![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657562262347.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)) and labeled **LAN** on the back of the phone and connect to your network.

![VVX-500-600-connect-to-LAN_350x249](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-500-600-connect-to-LAN_350x249.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)

**Daisy chain to a computer (if applicable)**

Once your phone is connected to the network via the Ethernet port (![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657562284337.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)) labeled **LAN** on the back of the phone:
  1. Plug one end of a second Ethernet cable into the port with the computer icon (![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657562302320.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D))  on the phone.
  2. Plug the other end of the second Ethernet cable into the computer.![VVX-500-600-daisychain-to-computer_350x234](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-500-600-daisychain-to-computer_350x234.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
- #### *Provision*

Once you connect the phone to the Local Area Network and a power source, it will begin its initial boot.
  1. Tap the **Login** soft key.  
![VVX-500-provision-tap-login_350x415](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-500-provision-tap-login_350x415.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  2. Tap the **Number** field to select it.  
![VVX-500-provision-tap-number-field-to-highlight_350x421](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-500-provision-tap-number-field-to-highlight_350x421.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  3. Use the phone keypad to enter the number in the **Number** field.
    - For extensions with DID numbers, enter the area code and phone number.
    - For non-DID extensions, enter the prefix for your business group and the extension.
    - If you make a mistake, use the![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657544099347.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)soft key to erase and re-enter numbers.![VVX-500-provision-enter-number_350x421](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-500-provision-enter-number_350x421.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  4. Tap the **Password** field to select it.  
![VVX-500-provision-tap-password-field-to-highlight_350x421](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-500-provision-tap-password-field-to-highlight_350x421.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  5. Tap the **abc** soft key to open the Data Entry Mode options.  
![VVX-500-provision-abc-soft-key-to-open-data-entry-options_350x421](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-500-provision-abc-soft-key-to-open-data-entry-options_350x421.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  6. Tap **123** or press **3** on the keypad to select numbers mode.  
![VVX-500-provision-tap-123-or-press-3-to-select-numbers-mode_350x421](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-500-provision-tap-123-or-press-3-to-select-numbers-mode_350x421.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  7. Use the keypad to enter the [phone onboarding code](/v1/docs/connect-and-provision-phones#generating-an-ena-smartvoice-phone-onboarding-code) in the **Password** field. If you make a mistake, use the![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657543540325.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)soft key to the right of the **Password** field to erase and re-enter numbers.  
![VVX-500-provision-use-keypad-to-enter-password_350x421](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-500-provision-use-keypad-to-enter-password_350x421.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  8. Tap **Submit**.  
![VVX-500-provision-tap-submit-for-password_350x421](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-500-provision-tap-submit-for-password_350x421.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  9. When you see the phone model in the **Description** field, tap **Submit**.  
![VVX-500-provision-submit-phone-description_350x421](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-500-provision-submit-phone-description_350x421.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  10. You will see the *Please wait while your phone restarts* message. The phone may restart twice to update its configuration. This is normal behavior.  
![VVX-500-provision-please-wait-while-phone-restarts_350x421](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-500-provision-please-wait-while-phone-restarts_350x421.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
  11. When the phone completes booting, it will show the extension assigned to it.  
![VVX-500-provision-please-wait-while-phone-restarts_350x421 (1)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-500-provision-please-wait-while-phone-restarts_350x421%20(1).png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)
- #### *Connect Expansion Module (if applicable)*
  1. Plug one end of the short cord supplied with the expansion module into the **Aux** port on the phone.
  2. Plug the other end of the short cord supplied with the expansion module into the **Aux 1** port on the expansion module.
  3. Insert the small metal bracket into the channels on the back of the phone.
  4. Secure the metal bracket with the thumbscrews.![VVX-500-600-connect-expansion-module_350x181](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/VVX-500-600-connect-expansion-module_350x181.png?sv=2026-02-06&spr=https&st=2026-10-27T04%3A23%3A08Z&se=2026-10-27T05%3A23%3A08Z&sr=c&sp=r&sig=KkjMXx2GhNqMC3WhSqygnCzJRaoTXpZBTHN3qT66qQQ%3D)Note:If the holes in the bracket do not align with the thumbscrew holes, turn the bracket around.