Yealink W76P / W60P DECT Systems (W56H Handset)

Download Quick Reference Guide

Basic Features

Buttons

Onscreen Menu

Turn Handset On/Off

Turn Handset On

Press and hold the red Hang Up button.

Turn Handset Off

When phone display is on home screen (shows time of day) press and hold the red Hang Up button.

Set Up and Check Voicemail

Set Up Voicemail

The first time you access the Message Center, the system will walk your through your voicemail setup.

1. Press
2. Use the arrow keys to highlight the line with the envelope icon with your extension.
3. Press OK or Select.
4. Follow the prompts.

Check Voicemail

1. Press .
2. Use the arrow keys to highlight the line with the envelope icon with your extension.
3. Press OK or Select.
4. Follow the prompts.

Check Voicemail from Another Service-Provided Phone

1. Press the MESSAGE button or VMail soft key on the phone you are using.
2. When you hear the voicemail greeting, press the star key (*).
3. Enter your full 10-digit number when prompted.
   Note

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.
4. Follow the prompts.

Check Voicemail Remotely

If you have a direct dial number:

1. Call your number.
2. When you hear your voicemail greeting, press the star key (*).
3. Follow the prompts.

If you have an extension-only number:

1. Dial 877-675-1152.
2. Enter your full 10-digit number.
   Note

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.
3. Follow the prompts.

Make Calls

Using the Handset

1. Enter number on keypad.
2. Press or OK.

Using the Speakerphone

1. Enter number on keypad.
2. Press .

Using Headphones

1. Plug headphones into the 3.5mm jack on bottom of handset.
2. Enter number on keypad.
3. Press or OK.

Answer Calls

Using the Handset

Press or OK.

Using the Speakerphone

Press .

Using Headphones

1. Plug headphones into the 3.5mm jack on bottom of handset.
2. Press Accept soft key or or OK.

Transfer Calls

Blind

When on an active call:

1. Press TRAN button.
2. Dial number to which would like to transfer call.
3. Press TRAN button or Transfer soft key.

Consultative

When on an active call:

1. Press TRAN button.
2. Dial number to which would like to transfer call.
3. Press or or OK.
4. After speaking with recipient, press TRAN button or Transfer soft key.

Directly to Voicemail

When on an active call:

1. Press TRAN button.
2. Dial *90 followed by number to which would like to transfer call.
3. Press TRAN button or Transfer soft key..

Cancel a Transfer

Press End at any point prior to completing a transfer to return to the original call.

Hold Calls

Place a Caller on Hold

When you are on an active call:

1. Press Options.
2. Use the navigation arrows to highlight Hold.
3. Press OK.

Resume a Held Call

1. Press Resume.

Recent Calls List

Access Recent Calls List

Press History from the main screen or use the navigation arrows to highlight the Call History icon and press OK.

Place Calls from Recent Calls List

1. Use the navigation arrows to highlight the Call History icon.
2. Press OK.
3. Use the navigation arrows to highlight the number you would like to call.
4. Press .

Clear Missed Calls Alert

The Missed Calls alert clears when you access the Recent Calls List. To access the Recent Calls List, press History from the main screen or use the navigation arrows to highlight the Call History icon and press OK.

Make a Conference Call

Conference in a Third Party

When you are on an active call:

1. Press Options.
2. Use the navigation arrows to highlight Conference.
3. Press OK.
4. Enter number of third party.
5. Press Conf.
6. When third party answers, press Conf.

Join Current Calls Into a Conference Call

When you are on one active call and have another caller on hold, or you have two callers on hold:

1. Press Options.
2. Press Conf.

Forward Calls from Phone

You can set up three types of call forwarding from your phone:

• Immediate call forward.
• Call forward if phone is busy.
• Call forward if no answer.

Immediate Call Forward

To set up immediate call forwarding for all calls:

1. Use the navigation arrows to highlight the Call Features icon, and press OK.
2. Use the navigation arrows to highlight Call Forward, and press OK.
3. Use the navigation arrows to highlight Always.
4. Use the left or right navigation arrow to toggle selection to Enabled.
5. Use the navigation arrow to move the cursor to the Target field.
6. Enter the number to which you would like to forward calls.
7. Press Save or OK.

Call Forward if Phone is Busy

To forward calls to another phone if your line is busy:

1. Use the navigation arrows to highlight the Call Features icon, and press OK.
2. Use the navigation arrows to highlight Call Forward, and press OK.
3. Use the navigation arrows to highlight Busy.
4. Use the left or right navigation arrow to toggle selection to Enabled.
5. Use the navigation arrow to move the cursor to the Target field.
6. Enter the number to which you would like to forward calls.
7. Press Save or OK.

Call Forward if No Answer

To forward calls to another phone if you do not answer:

1. Use the navigation arrows to highlight the Call Features icon, and press OK.
2. Use the navigation arrows to highlight Call Forward, and press OK.
3. Use the navigation arrows to highlight No Answer.
4. Use the left or right navigation arrow to toggle selection to Enabled.
5. Use the navigation arrow to move the cursor to the Target field.
6. Enter the number to which you would like to forward calls.
7. Use the navigation arrow to move the cursor to the After Ring Time field.
8. Select the desired ring time to wait before forwarding the call.
9. Press Save or OK.

Use Do Not Disturb (DND)

When your phone is set to Do Not Disturb and your extension is assigned a Pro or Executive feature package, your phone will not ring and incoming calls will be rejected.

When your phone is set to Do Not Disturb, and your extension is assigned any other feature package besides Pro or Executive, your phone will not ring and incoming calls will be forwarded immediately to your voicemail.

Enable DND

1. Use the navigation arrows to highlight the Call Features icon, and press OK.
2. Use the navigation arrows to highlight Do Not Disturb, and press OK.
3. With line for which you would like to activate DND, highlighted, press OK.
4. Use the left or right navigation arrow to toggle selection to Enabled.
5. Press Save or OK.
   Note

   If you are not receiving calls, check to make sure Do Not Disturb is not activated on your phone.

Disable DND

1. Use the navigation arrows to highlight the Call Features icon, and press OK.
2. Use the navigation arrows to highlight Do Not Disturb, and press OK.
3. With line for which you would like to activate DND, highlighted, press OK.
4. Use the left or right navigation arrow to toggle selection to Disabled.
5. Press Save or OK.

Call Park

Call Park allows you to place a call on hold so it can be retrieved from any other UCaaS phone in your building. Your System Administrator will need to enable Call Park prior to use.

Park a Call

1. Press TRAN button.
2. Dial *98 and press OK or or just wait for the call to complete.
3. You will hear a message telling you on which orbit the call is parked and prompting you to complete the transfer. Press TRAN button or Transfer soft key to complete.

Pick Up a Parked Call

When you let a person know they have a parked call, you will need to tell them the orbit number on which the call is parked. To pick up a parked call:

1. Go to any UCaaS phone in the building and dial *99 followed by the orbit number.