Yealink W73P DECT System (W73H Handset and W70B Base)

Download Quick Reference Guide

Basic Features

Buttons

Onscreen Menu

From Home, press the OK key to view the Menu and select your option using the navigation and soft keys.

Turn Handset On/Off

Turn Handset On

Press and hold the Hang Up key.

Turn Handset Off

When the phone display is on the home screen (shows the time of day) press and hold the Hang Up key.

Set Up and Check Voicemail

Set Up Voicemail

The first time you access the Message Center, the system will walk you through voicemail setup.

1. Press
2. Use the arrow keys to highlight the line with your extension number.
3. Press OK or Select.
4. Follow the prompts.

Check Voicemail

1. Press .
2. Use the arrow keys to highlight the line with your extension number.
3. Press OK or Select.
4. Follow the prompts.

Check Voicemail from Another Service-Provided Phone

1. Press the MESSAGE button or VMail soft key on the phone you are using.
2. When you hear the voicemail greeting, press the star key (*).
3. Enter your full 10-digit number when prompted.
   Note

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.
4. Follow the prompts.

Check Voicemail Remotely

If you have a direct dial number:

1. Call your number.
2. When you hear your voicemail greeting, press the star key (*).
3. Follow the prompts.

If you have an extension-only number:

1. Dial 877-675-1152.
2. Enter your full 10-digit number.
   Note

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.
3. Follow the prompts.

Place Calls

Using the Handset

1. Using the dial pad, enter the number you are calling.
2. Press or OK.

Using the Speakerphone

1. Using the dial pad, enter the number you are calling.
2. Press .

Answer Calls

Using the Handset

When a call comes in, press , Accept, or OK.

Using the Speakerphone

When a call comes in, press .

Using Headphones

1. Plug headphones into the 3.5mm jack on the side of the handset.
2. When a call comes in, press Accept, , or OK.

Reject Calls

To reject an incoming call and send it to voicemail, press the Hang Up key.

End Calls

To end a call, press the Hang Up key.

If you have multiple active calls, use the navigation arrows to highlight the call you wish to end and press the Hang Up key or Options then End Active Call.

Redial

Press twice quickly when the phone is idle to place an outgoing call to the last number dialed. 

Press when the phone is idle to view the outgoing calls list.

Transfer Calls

Blind Transfer

To transfer a call to a recipient without speaking to them first, use a Blind Transfer.

1. Press the TRAN button during an active call. The call will automatically be placed on hold. 
2. Enter the recipient's number.
3. Press the TRAN button or Transfer soft key.

Consultative Transfer

To speak with the recipient before transferring a call, use a Consultative Transfer.

1. While on an active call, press New Call. The caller is automatically placed on hold.
2. Dial the number of the transfer recipient and press .
3. Wait for the recipient to answer and announce the call.
4. Press the Options soft key.
5. Use the navigation arrows to highlight Call Transfer then OK.
6. Use the navigation arrows to select the held call.
7. Press the TRAN button or Transfer soft key.

Direct to Voicemail Transfer

Transfer a call directly to the voicemail of an extension within your organization.

Transferring to a 4-Digit Extension

1. Press the TRAN button during an active call. The call will automatically be placed on hold. 
2. Dial *90 followed by the recipient's extension number.
3. Press the TRAN button or Transfer soft key.

Transferring to a 5-Digit or 6-Digit Extension

1. Press the TRAN button during an active call. The call is automatically placed on hold.
2. Enter * followed by the recipient's extension number.
3. Press the TRAN button or Transfer soft key.

Cancel a Transfer

Press the Back or End soft key or the Hang Up key at any point before completing a transfer to return to the original call.

Hold Calls

Place a Caller on Hold

When you are on an active call:

1. Press Options.
2. Use the navigation arrows to highlight Hold.
3. Press OK.

Resume a Held Call

1. Press Resume.

Recent Calls List

Access Recent Calls List

Press History from the main screen or from the Menu use the navigation arrows to highlight the History icon and press OK.

Place Calls from Recent Calls List

1. Use the navigation arrows to highlight the Call History icon.
2. Press OK.
3. Use the navigation arrows to highlight the number you would like to call.
4. Press .

Clear Missed Calls Alert

The Missed Calls alert clears when you access History. To review calls, press History from the main screen or use the navigation arrows to highlight the History icon and press OK.

Make a Conference Call

Conference in a Third-Party

When you are on an active call:

1. Press Options.
2. Use the navigation arrows to highlight Conference. This places the first call automatically on hold.
3. Press OK.
4. Enter the number of third party.
5. Press Conf.
6. When the third party answers, press Conf again.

Join Current Calls Into a Conference Call

When you are on one active call and have another caller on hold, or you have two callers on hold:

1. Press Options.
2. Press Conference.

Forward Calls from Phone

You can set up three types of call forwarding from your phone:

• Immediate call forward.
• Call forward if the phone is busy.
• Call forward if no answer.

Immediate Call Forward

To set up immediate call forwarding for all calls:

1. Use the navigation arrows to highlight the Call Features icon, and press OK.
2. Use the navigation arrows to highlight Call Forward, and press OK.
3. Use the navigation arrows to highlight Always, and press OK.
4. Use the left or right navigation arrow to toggle the status to On.
5. Use the navigation arrow to move the cursor to the Target field.
6. Enter the number to which you would like to forward calls.
7. Press Save or OK.

Call Forward if Busy

To forward calls to another phone if your line is busy:

1. Use the navigation arrows to highlight the Call Features icon, and press OK.
2. Use the navigation arrows to highlight Call Forward, and press OK.
3. Use the navigation arrows to highlight Busy, and press OK.
4. Use the left or right navigation arrow to toggle the status to On.
5. Use the navigation arrow to move the cursor to the Target field.
6. Enter the number to which you would like to forward calls.
7. Press Save or OK.

Call Forward if No Answer

To forward calls to another phone if you do not answer:

1. Use the navigation arrows to highlight the Call Features icon, and press OK.
2. Use the navigation arrows to highlight Call Forward, and press OK.
3. Use the navigation arrows to highlight No Answer, and press OK.
4. Use the left or right navigation arrow to toggle the status to On.
5. Use the navigation arrow to move the cursor to the Target field.
6. Enter the number to which you would like to forward calls.
7. Use the navigation arrow to move the cursor to the After Ring Time field.
8. Select the desired ring time to wait before forwarding the call.
9. Press Save or OK.

Do Not Disturb (DND)

When your phone is set to Do Not Disturb and your extension is assigned a Pro or Executive feature package, your phone will not ring and incoming calls will be rejected.

When your phone is set to Do Not Disturb, and your extension is assigned any other feature package besides Pro or Executive, your phone will not ring and incoming calls will be forwarded immediately to your voicemail.

Enable DND

1. Open the Menu.
2. Use the navigation arrows to highlight the Call Features icon, and press OK.
3. Use the navigation arrows to highlight Do Not Disturb, and press OK.
4. Use the left or right navigation arrow to toggle status to On.
5. Press Save or OK.
   Note

   If you are not receiving calls, check if Do Not Disturb is enabled on your phone. You will see a red minus symbol on the home screen.

Disable DND

1. Open the Menu.
2. Use the navigation arrows to highlight the Call Features icon, and press OK.
3. Use the navigation arrows to highlight Do Not Disturb, and press OK.
4. Use the left or right navigation arrow to toggle the status to Off.
5. Press Save or OK.

Call Park

Call Park allows you to place a call on hold so it can be retrieved from any other UCaaS phone in your building. Your System Administrator will need to enable Call Park prior to use.

Park a Call

1. While on an active call, press New Call. The caller is automatically placed on hold.
2. Dial *98 and press OK or .
3. You will hear a message telling you on which orbit the call is parked and prompting you to complete the transfer. 
4. Press the TRAN button.
5. Use the navigation arrows to highlight the call you wish to park, and press Transfer or the TRAN button.

Pick Up a Parked Call

When you let a person know they have a parked call, you will need to tell them the orbit number on which the call is parked. To pick up a parked call:

1. Go to any service-provided phone in the building and dial *99 followed by the orbit number.

Adjust Volume

Change Ring Tone