Yealink SIP-T58W, T58W Pro

Download Quick Reference Guide

Getting to Know Your Phone

Navigating the Touch Screen

Swipe left or right to switch between Home and Widget screens.

Swipe down from the top of the screen to open the Control and Notification Center.

Phone dialer - tap to view the active dialpad.

 Directory - tap to view your Directory.

 History - tap to view Call History.

Soft Keys

Soft keys appear at the bottom of your screen and change depending on where you are in a call sequence. You select a soft key by tapping it.

Watching your soft keys is one of the most helpful things you can do when using your phone. In almost all cases, the thing you are most likely to do next to manage your call will appear as a soft key.

Buttons

Buttons are physical keys on your phone which are programmed and labeled to always perform a specific function (e.g., microphone mute). 

Locating Phone Extension

The extension number is typically shown on the top left of the Home screen.

Bluetooth Handset (BTH58)

The Yealink T58W Pro includes the optional Bluetooth handset with rich functionality that enables you to manage calls away from your desk. The range is up to 30 meters with up to 17 hours of talk time and 46 hours of stand by time.

Power LED Indicator
The power LED indicator on the handset indicates the call and message status.

Setup and Check Voicemail

Set Up Voicemail for Your Extension

The first time you access the Message Center, the system will walk you through your voicemail setup. To access the Message Center, press the MESSAGE button  .

Check Voicemail from Your Phone

Press the MESSAGE button , and follow the prompts.

Check Voicemail from Another Service-Provided phone

1. Press the MESSAGE button on the phone you are using.
2. When you hear the voicemail greeting, press the star key (*).
3. Enter your full 10-digit number when prompted.
   Note

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.

4. Follow the prompts.

Check Voicemail Remotely

If you have a direct dial number:

1. Call your number.
2. When you hear your voicemail greeting, press the star key (*).
3. Follow the prompts.

If you have an extension-only number:

1. Dial 877-675-1152.
2. Enter your full 10-digit number.
   Note

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.
3. Follow the prompts.

Set Up and Check Voicemail on Line Forked to Your Phone (e.g., Main)

If you have another line on your phone in addition to your personal extension:

1. Tap that line key to select it.
2. Press the MESSAGE button.

The first time you access the Message Center for the forked line, the system will walk you through your voicemail setup.

Place Calls

Using the Handset

1. Pick up the handset.
2. Enter the number on the touchscreen or key pad and wait or tap the Send soft key.

Using the Speakerphone

1. Enter the number you are calling on the touchscreen or key pad.
2. Press the speaker button or tap the Send soft key.
   
   Note

   You may place a call by pressing the speaker button before dialing. Just be aware the system will attempt to complete the call after a slight pause in entering digits on the dial pad.

Using the Headset

1. With your headset connected, press to activate the headset mode.
2. Enter the number, and then tap the Send soft key.

Answer Calls

Using the Handset

When a call comes in, pick up the handset.

Using the Speakerphone

When a call comes in, press , the Answer soft key or the blinking line key.

Using the Headset

1. With your headset connected, press to activate the headset mode.
2. Enter the number, and then tap the Send soft key.

Answer Second Incoming Call

When you are on an active call and a second call comes in, tap the Answer soft key in the Second Call Window.

The active call is automatically placed on hold when you answer the second call.

You will also have options to reject the second incoming call to voicemail, add them to the first call, or silence the ringer.

View Active Calls

When you have more than one active call, tap Calls to display all.

Reject Calls

To reject an incoming call and send it directly to voicemail, tap the Reject soft key.

End Calls

Using the Handset

Hang up the handset or tap the End Call soft key.

Using the Speakerphone

Press or the End Call soft key.

Using the Headset

Press the End Call soft key.

Control Video During a Call

Turn Video On/Off During a Call

Tap the display, More, then Camera Mute. Or unplug your camera.

Even if you stop transmitting video, you will continue to view the other party and the call remains a video call.

Swap Video

During a video call, you can switch the locations of near-site and far-site video. Tap the small video window during a call to switch.

Hide the Local Video Window

You can hide the local video window during a two-way video call. Tap the arrow in the corner of the local video window.

Redial

Press to enter the Placed Calls list, use the touch screen to scroll through and find the desired entry, and then tap on that entry to initiate a call.

Press twice when the phone is idle to dial out the last dialed number.

Mute and Un-mute Calls

Press to mute the microphone during a call.

Press again to unmute the call.

Hold and Resume Calls

To place a call on hold pressor tap the Hold soft key during an active call.

To resume the call, do one of the following:

• If there is only one call on hold, pressor tap the Resume soft key.
• If there is more than one call on hold, tap Calls, then the Resume soft key on the call you wish to take off hold.

Transfer Calls

Blind Transfer

1. Press the Transfer button or soft key during an active call. The call is placed on hold.
2. Enter the number to which you want to transfer the call.
3. Press the Transfer button or tap the Transfer soft key to complete.

Consultative Transfer

1. Press the Transfer button or soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then wait or tap Send.
3. When the second party answers, press the Transfer button or soft key to complete the transfer.

Return to Original Caller

If the transfer recipient is not available to take the call, when you end the call with the recipient, take the original call off hold by tapping the Resume soft key. 

Swap Calls During a Consultative Transfer

Once you connect with the transfer recipient during a consultative transfer, if you need to momentarily return to the original caller, tap Calls then Resume the original call. To return to the transfer, tap Calls then Resume with the transfer recipient.
Press the Transfer button or soft key to complete the transfer. 

Direct to Voicemail Transfer

Transferring to a 4-Digit Extension

1. Press the Transfer button or tap the soft key during an active call. The call is automatically placed on hold.
2. Enter *90 followed by the extension to which you want to transfer the call.
3. Press the Transfer button or tap the Transfer soft key.

Transferring to a 5-Digit or 6-Digit Extension

1. Press the Transfer button or tap the soft key during an active call. The call is automatically placed on hold.
2. Enter * followed by the number to which you want to transfer the call.
3. Press the Transfer button or tap the Transfer soft key.

Make a Conference Call

1. Tap the Invite soft key during an active call. Please note, this does not place the active call on hold.
2. Enter the number of the party you would like to conference in and tap the Add soft key. After entering your number tap the Call soft key.
3. When the other party answers all parties are now joined in the conference.
   1. Tap More > Manage to manage the conference.
4. Tap the End Call soft key to disconnect all parties or to leave a three-way conference.
   1. You can split the conference call into individual calls by tapping the Split soft key.

Park Calls

Call Park allows you to place a call on hold so it can be retrieved from any other service-provided phone in your building.

Park a Call

To park a call:

1. Press Transfer. The call is automatically placed on hold.
2. Dial *98 and wait.
3. A message will announce the orbit number on which the call is parked and prompt you to complete the transfer. Tap Transfer to complete.

Pick Up a Parked Call

When you let a person know they have a parked call, you will need to tell them the orbit number on which the call is parked.

To pick up a parked call:

1. Go to any UCaaS phone in the building and dial *99 followed by the orbit number.

Do Not Disturb (DND)

When your phone is set to Do Not Disturb and your extension is assigned an Executive feature package, your phone will not ring and incoming calls will be rejected.

When your phone is set to Do Not Disturb, and your extension is assigned any other feature package besides Executive, your phone will not ring and incoming calls will be forwarded immediately to your voicemail.

You toggle Do Not Disturb on and off by swiping down from Home and tapping DND.

Paging

If your UCaaS service is integrated with your building's intercom system, your System Administrator will provide you with an extension number to dial to make an announcement through the building speakers.

If your system is set up with one zone only (typically All Call):

1. Dial the intercom system extension.
2. Make your announcement.
3. When finished, hang up.

If your intercom system is set up with multiple zones for announcements to be broadcast to specific areas. (e.g., outside, East wing, etc.):

1. Dial the intercom system extension.
2. When you hear the tone, enter the number of the zone to which you would like to broadcast.
3. When you hear the tone, make your announcement.
4. When finished, hang up.

Local Call Recording

If local call recording is enabled, you may record calls to the internal SD card. If you insert a USB flash drive into the back of your phone, the recorded audio will be saved to the flash drive instead of the internal SD card.

To use local call recording:

1. Optional - Insert a USB flash drive into the USB port on the back of your phone.
2. While you are on an active call, tap the display then tap Home Page, swipe right in the call control window, then tap the Recorder soft key.
3. Tap the Record button to start recording.
   1. Tap the pause button to toggle pause.
   2. Tap the flag icon to mark a point in your recording.
4. Tap the Check icon to end and save the recording. The recorded audio will display on the recorded list automatically.

To review recordings - Open up Recorder (swipe right from Home) to access recordings stored on the phone or if stored on your USB, swipe down and tap USB. You may also take the USB drive to a computer and access files from there.

Access and Use Call History

You can view a list of up to 100 missed, placed, received, and forwarded call records.

1. Tap the Call History icon from Home. 
2. Use the touchscreen to scroll through the list.
3. Tap an entry to initiate a call.
4. Tap  to open the History Details of a particular call.
5. From History Details, you can:
   • View caller name, caller number, date and time of call, along with call duration.
   • Tap the Number to call the entry.
   • Tap More (button with three dots) to access the following:
     • Add to add to the Directory on the phone
     • Blocklist to add the entry to your list of blocked callers.
     • Delete soft key to delete the entry from the list.

Access and Manage Local Contact Directory

Add a Contact

1. Tap .
2. Tap .
3. Enter contact information.
4. Tap OK to save.

Edit a Contact

1. Tap .
2. Find the contact would like to edit.
3. Tap to open contact information.
4. Edit contact information.
5. Tap to save.

Delete a Contact

1. Tap .
2. Tap to open contact information.
3. Tap  Delete.
4. Tap OK.

Clear Missed Calls Alert

To clear the onscreen Missed Calls alert, press History to view your Missed Calls.

Adjust Ringer and Call Volume

Adjust Call Volume

Press + or - when on an active call to adjust call volume.

Adjust Ringer Volume

Press + or - when the phone is idle or ringing to adjust ringer volume.

Change Ring Tone

Changes to ring tones made through your phone's menu will be reset to the default each evening. If you would like to customize the ring tone on your phone, please reach out to your System Administrator.

Configure Available Phone Keys

Available phone keys set as speed dials, one-touch transfer buttons, etc. are managed by your system administrator or through the User Portal.

ENA SmartVoice Access (Star) Codes