---
title: "Yealink SIP-T58A, T58V"
slug: "yealink-sip-t58a-t58v"
description: "Looking for comprehensive online help with your Yealink SIP-T58A or Yealink T58V? Our help guide has you covered!  With clear and concise explanations, our guide is user-friendly and accessible for both beginners and advanced users alike. ENA by Zayo is here to help you get the most out of your Yealink phone. "
updated: 2024-05-10T20:50:37Z
published: 2024-05-10T20:50:37Z
canonical: "help.ena.com/yealink-sip-t58a-t58v"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.ena.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Yealink SIP-T58A, T58V

[Download Quick Reference Guide](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/QRG-Yealink-T58A-T58V.pdf?sv=2026-02-06&spr=https&st=2026-10-31T01%3A58%3A35Z&se=2026-10-31T02%3A58%3A35Z&sr=c&sp=r&sig=7xFN9uE%2Ff%2BLsciPfYoklr%2FV1DKWQHDU6ZSzFAco9OLk%3D)

## Navigating the Touch Screen

Swipe left or right to switch between home and widget screens.

Swipe down from the top of the screen to open the control and notification center.

Tap to go back to previous screen.

Tap to return to the home screen.

Tap to view and manage recently used applications.

## Setup and Check Voicemail

### Set Up Voicemail for Your Extension

The first time you access the Message Center, the system will walk you through your voicemail setup. To access the Message Center, press the MESSAGE button .

### Check Voicemail from Your Phone

Press the MESSAGE button , and follow the prompts.

### Check Voicemail from Another Service-Provided Phone

1. Press the **MESSAGE** button or **VMail** soft key on the phone you are using.
2. When you hear the voicemail greeting, press the star key (*).
3. Enter your full 10-digit number when prompted.NoteIf you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.

1. Follow the prompts.

### Check Voicemail Remotely

If you have a direct dial number:

1. Call your number.
2. When you hear your voicemail greeting, press the star key (*).
3. Follow the prompts.

If you have an extension-only number:

1. Dial 877-675-1152.
2. Enter your full 10-digit number.NoteIf you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.
3. Follow the prompts.

### Set Up and Check Voicemail on Line Forked to Your Phone (e.g., Main)

If you have another line on your phone in addition to your personal extension:

1. Tap that line key to select it.
2. Press the **MESSAGE** button.

The first time you access the Message Center for the forked line, the system will walk you through your voicemail setup.

### Voicemail Menu Options

	
		
		Note
		
			Depending on the feature package assigned to the extension, sub-menus may vary slightly from those shown in the chart.
	

![ENA SmartVoice voicemail menu options](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA%20SmartVoice%20voicemail%20menu%20options.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A58%3A35Z&se=2026-10-31T02%3A58%3A35Z&sr=c&sp=r&sig=7xFN9uE%2Ff%2BLsciPfYoklr%2FV1DKWQHDU6ZSzFAco9OLk%3D)

## Place Video/Voice Call

### Using the Handset

1. Pick up the handset.
2. Enter the number and wait or tap **Send**.

NoteIf you need additional time to enter digits on the dial pad, you may enter the number on the dial pad and then pick up the handset or press **Send**.

### Using the Speakerphone

1. Enter the number you are calling on the dial pad.
2. Press the speaker button  or the **Send** soft key.NoteYou may place a call by pressing the speaker button before dialing. Just be aware the system will attempt to complete the call after a slight pause in entering digits on the dial pad.

### Using the Headset

1. With your headset connected, press  to activate the headset mode.
2. Enter the number, and then tap the **Send** soft key.

NoteDuring a call, you can alternate between the headset, hands-free speakerphone, and handset modes by pressing the **Headset** key, the **Speakerphone** key, or by picking up the handset. Headset mode requires a connected headset.

## Answer Calls

### Using the Handset

When a call comes in, pick up the handset.

### Using the Speakerphone

When a call comes in, press , the **Answer** soft key or the blinking line key.

### Using the Headset

1. With your headset connected, press  to activate the headset mode.
2. Enter the number, and then tap the **Send** soft key.

NoteDuring a call, you can alternate between the headset, hands-free speakerphone, and handset modes by pressing , the **Speakerphone** key or by picking up the handset. Headset mode requires a connected headset.

### Answer Second Incoming Call

When you are on an active call and a second call comes in, tap the **Answer** soft key.

The active call is automatically placed on hold when you answer the second call.

## Reject Calls

To reject an incoming call and send it directly to voicemail, tap the **Reject** soft key.

## End Calls

### Using the Handset

Hang up the handset or tap the **End Call** soft key.

### Using the Speakerphone

Press or the **End Call** soft key.

### Using the Headset

Press the **End Call** soft key.

## Control Video During a Call

### Change the Video View

Tap **Full Screen** to display the video in full screen.

Tap or to return.

### Turn Video On/Off During a Call

Swipe down from the top of the screen to open the control center.

Tap **Video** to toggle video on/off.

## Redial

Press to enter the **Placed Calls** list, use the touch screen to scroll through and find the desired entry, and then tap on that entry to initiate a call.

Press twice when the phone is idle to dial out the last dialed number.

## Mute and Un-mute Calls

Press to mute the microphone during a call.

Press again to unmute the call.

## Hold and Resume Calls

To place a call on hold press![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657276059471.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A58%3A35Z&se=2026-10-31T02%3A58%3A35Z&sr=c&sp=r&sig=7xFN9uE%2Ff%2BLsciPfYoklr%2FV1DKWQHDU6ZSzFAco9OLk%3D)or tap the **Hold** soft key during an active call.

To resume the call, do one of the following:

- If there is only one call on hold, press![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657276059471.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A58%3A35Z&se=2026-10-31T02%3A58%3A35Z&sr=c&sp=r&sig=7xFN9uE%2Ff%2BLsciPfYoklr%2FV1DKWQHDU6ZSzFAco9OLk%3D)or tap the **Resume** soft key.
- If there is more than one call on hold, tap the call you want to resume, and then press![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657276059471.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A58%3A35Z&se=2026-10-31T02%3A58%3A35Z&sr=c&sp=r&sig=7xFN9uE%2Ff%2BLsciPfYoklr%2FV1DKWQHDU6ZSzFAco9OLk%3D)or tap the **Resume** soft key.

## Transfer Calls

### Blind Transfer

1. Press the **Transfer** button or soft key during an active call. The call is placed on hold.
2. Enter the number to which you want to transfer the call.
3. Press the **Transfer** button once or tap the **Transfer** soft key twice to complete.

### Consultative Transfer

1. Press the **Transfer** button or soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then wait or tap **Send**.
3. When the second party answers, announce the caller, and when the transfer is accepted, press the **Transfer** button or soft key to complete the transfer.

### Direct to Voicemail Transfer

#### Transferring to a 4-Digit Extension

1. Press the **Transfer** button or tap the soft key during an active call. The call is automatically placed on hold.
2. Enter *90 followed by the extension to which you want to transfer the call.
3. Press the **Transfer** button or tap the **B Transfer** soft key.

#### Transferring to a 5-Digit or 6-Digit Extension

1. Press the **Transfer** button or tap the soft key during an active call. The call is automatically placed on hold.
2. Enter * followed by the number to which you want to transfer the call.
3. Tap **B Transfer**.

## Make a Conference Call

1. Tap the **Conference** soft key during an active call. The call is automatically placed on hold.
2. Enter the number of the party you would like to conference in. Wait, or tap the **Conference** soft key.
3. When the second party answers, tap the **Conference** soft key again. All parties are now joined in the conference.
4. Tap the **End Call** soft key to disconnect all parties or to leave a three-way conference.
  1. You can split the conference call into two individual calls by pressing the **Split** soft key.

NotePressing **End Call** in a *three-way* conference will not disconnect all parties. The other parties will remain connected.  
If you would like to end the call for all three-way parties, **Split** into individual calls then **End** **Call** each.

## Park Calls

**Call Park** allows you to place a call on hold so it can be retrieved from any other UCaaS phone in your building.

NoteIf you would like to use the call park feature and it is not activated on your phone, please contact your System Administrator.

### Park a Call

To park a call:

1. Press **Transfer**. The call is automatically placed on hold.
2. Dial ***98**.
3. You hear a message telling you the orbit number on which the call is parked and prompting you to complete the transfer.
4. Tap **Transfer** to complete.

### Pick Up a Parked Call

When you let a person know they have a parked call, you will need to tell them the orbit number on which the call is parked.

To pick up a parked call:

1. Go to any UCaaS phone in the building and dial *99 followed by the orbit number.

## Local Call Recording

If local call recording is enabled, you may record calls to a USB flash drive inserted into the back of your phone.

NoteIf you would like to use local call recording and it is not activated on your phone, please contact your System Administrator.

To use local call recording:

1. Insert a USB flash drive into the USB port on the back of your phone.
2. When you are on an active call, swipe right in the call control window, then tap the **Record** soft key.
3. Tap the **Stop** soft key to stop recording.

Open up the Control and Notification Center to access recordings from the phone (swipe down from the top > **USB > Audio**) or take the USB drive to a computer and access files from there.

## Access and Use Call History

You can view a list of up to 100 missed, placed, received, and forwarded call records.

1. Tap the **Call List** icon (one arrow pointing toward and one pointing away from the handset).
2. Use the touchscreen to scroll through the list.
3. Tap an entry to initiate a call.
4. Tap to open the History Details of a particular call.
5. From History Details, you can:
  - View caller name, caller number, date and time of call, along with call duration.
  - Tap the **Send** soft key to call the entry.
  - Tap **Add** to add to the Directory on the phone
  - Tap the **Blacklist** soft key to add the entry to your list of blocked callers.
  - Tap the **Delete** soft key to delete the entry from the list.

## Access and Manage Contact Directory

### Add a Contact

1. Tap .
2. Tap .
3. Enter contact information.
4. Tap  to save.

### Edit a Contact

1. Tap .
2. Find the contact would like to edit.
3. Tap  to open contact information.
4. Edit contact information.
5. Tap  to save.

### Delete a Contact

1. Tap .
2. Tap  to open contact information.
3. Tap  **Delete**.
4. Tap **OK**.

## Clear Missed Calls Alert

To clear the onscreen **Missed Calls** alert, press **History** to view your Missed Calls.

## Adjust Ringer and Call Volume

### Adjust Call Volume

During an active call, press **+** or **-** to adjust the call volume.

### Adjust Ringer Volume

While the phone is idle or ringing, press **+** or **-** to adjust the ringer volume.

## Change Ring Tone

AlertChanges to ring tones made through your phone's menu will reset to the default each evening. If you wish to customize the ring tone, please contact your System Administrator.

## Configure Available Phone Keys

Available phone keys set as speed dials, one-touch transfer buttons, etc. are managed by your System Administrator or through the User Portal.

## ENA SmartVoice Access (Star) Codes

| **Access Code** | **What it Does** | **Available in Feature Package** | **Notes** |
| --- | --- | --- | --- |
| ***53** | Directed Call Pickup | All except Prime | Dial *53 followed by the extension of a ringing phone to pick it up. |
| ***54** | Group Call Pickup | All except Prime | Dial *54 to pick up a call ringing on a phone that is a member of a Call Pickup Group of which your phone is a member. Call Pickup Groups are set up by your System Administrator. |
| ***62** | Enable Busy Call Forwarding | All except Pro and Executive | Extensions assigned a Pro or Executive Feature Package, are forwarded using the **Reach Me** function in the User Portal and not access (star) codes. |
| ***63** | Disable Busy Call Forwarding | All except Pro and Executive | Extensions assigned a Pro or Executive Feature Package, are forwarded using the **Reach Me** function in the User Portal and not access (star) codes. |
| ***69** | Automatic Recall | All | Plays an announcement of the number of the last call received. |
| ***72** | Enable Unconditional Call Forward | All except Pro and Executive | Extensions assigned a Pro or Executive Feature Package, are forwarded using the **Reach Me** function in the Portal and not access (star) codes. |
| ***73** | Disable Unconditional Call Forward | All except Pro and Executive | Extensions assigned a Pro or Executive Feature Package, are forwarded using the **Reach Me** function in the User Portal and not access (star) codes. |
| ***92** | Enable Call Forwarding on No Answer | All except Pro and Executive | Extensions assigned a Pro or Executive Feature Package, are forwarded using the **Reach Me** function in the User Portal and not access (star) codes. |
| ***93** | Disable Call Forwarding on No Answer | All except Pro and Executive | Extensions assigned a Pro or Executive Feature Package, are forwarded using the **Reach Me** function in the User Portal and not access (star) codes. |
| ***98** | Call Park | All | Press **Transfer** followed by *98 to park a call. Call Park is enabled by your System Administrator. |
| ***99** | Retrieve Parked Call | All | Press *99 followed by the Park Orbit to retrieve a parked call. Call Park is enabled by your System Administrator. |
| ***318** | Voicemail | All |  |