Yealink SIP-T58A, T58V

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Navigating the Touch Screen

Swipe left or right to switch between home and widget screens.

Swipe down from the top of the screen to open the control and notification center.

Tap to go back to previous screen.

Tap to return to the home screen.

Tap to view and manage recently used applications.

Setup and Check Voicemail

Set Up Voicemail for Your Extension

The first time you access the Message Center, the system will walk you through your voicemail setup. To access the Message Center, press the MESSAGE button  .

Check Voicemail from Your Phone

Press the MESSAGE button , and follow the prompts.

Check Voicemail from Another Service-Provided Phone

1. Press the MESSAGE button or VMail soft key on the phone you are using.
2. When you hear the voicemail greeting, press the star key (*).
3. Enter your full 10-digit number when prompted.
   Note

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.

4. Follow the prompts.

Check Voicemail Remotely

If you have a direct dial number:

1. Call your number.
2. When you hear your voicemail greeting, press the star key (*).
3. Follow the prompts.

If you have an extension-only number:

1. Dial 877-675-1152.
2. Enter your full 10-digit number.
   Note

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.
3. Follow the prompts.

Set Up and Check Voicemail on Line Forked to Your Phone (e.g., Main)

If you have another line on your phone in addition to your personal extension:

1. Tap that line key to select it.
2. Press the MESSAGE button.

The first time you access the Message Center for the forked line, the system will walk you through your voicemail setup.

Place Video/Voice Call

Using the Handset

1. Pick up the handset.
2. Enter the number and wait or tap Send.

Using the Speakerphone

1. Enter the number you are calling on the dial pad.
2. Press the speaker button or the Send soft key.
   Note

   You may place a call by pressing the speaker button before dialing. Just be aware the system will attempt to complete the call after a slight pause in entering digits on the dial pad.

Using the Headset

1. With your headset connected, press to activate the headset mode.
2. Enter the number, and then tap the Send soft key.

Answer Calls

Using the Handset

When a call comes in, pick up the handset.

Using the Speakerphone

When a call comes in, press , the Answer soft key or the blinking line key.

Using the Headset

1. With your headset connected, press to activate the headset mode.
2. Enter the number, and then tap the Send soft key.

Answer Second Incoming Call

When you are on an active call and a second call comes in, tap the Answer soft key.

The active call is automatically placed on hold when you answer the second call.

Reject Calls

To reject an incoming call and send it directly to voicemail, tap the Reject soft key.

End Calls

Using the Handset

Hang up the handset or tap the End Call soft key.

Using the Speakerphone

Press or the End Call soft key.

Using the Headset

Press the End Call soft key.

Control Video During a Call

Change the Video View

Tap  Full Screen to display the video in full screen.

Tap   or to return.

Turn Video On/Off During a Call

Swipe down from the top of the screen to open the control center.

Tap Video to toggle video on/off.

Redial

Press to enter the Placed Calls list, use the touch screen to scroll through and find the desired entry, and then tap on that entry to initiate a call.

Press twice when the phone is idle to dial out the last dialed number.

Mute and Un-mute Calls

Press to mute the microphone during a call.

Press again to unmute the call.

Hold and Resume Calls

To place a call on hold pressor tap the Hold soft key during an active call.

To resume the call, do one of the following:

• If there is only one call on hold, pressor tap the Resume soft key.
• If there is more than one call on hold, tap the call you want to resume, and then pressor tap the Resume soft key.

Transfer Calls

Blind Transfer

1. Press the Transfer button or soft key during an active call. The call is placed on hold.
2. Enter the number to which you want to transfer the call.
3. Press the Transfer button once or tap the Transfer soft key twice to complete.

Consultative Transfer

1. Press the Transfer button or soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then wait or tap Send.
3. When the second party answers, announce the caller, and when the transfer is accepted, press the Transfer button or soft key to complete the transfer.

Direct to Voicemail Transfer

Transferring to a 4-Digit Extension

1. Press the Transfer button or tap the soft key during an active call. The call is automatically placed on hold.
2. Enter *90 followed by the extension to which you want to transfer the call.
3. Press the Transfer button or tap the B Transfer soft key.

Transferring to a 5-Digit or 6-Digit Extension

1. Press the Transfer button or tap the soft key during an active call. The call is automatically placed on hold.
2. Enter * followed by the number to which you want to transfer the call.
3. Tap B Transfer.

Make a Conference Call

1. Tap the Conference soft key during an active call. The call is automatically placed on hold.
2. Enter the number of the party you would like to conference in. Wait, or tap the Conference soft key.
3. When the second party answers, tap the Conference soft key again. All parties are now joined in the conference.
4. Tap the End Call soft key to disconnect all parties or to leave a three-way conference.
   1. You can split the conference call into two individual calls by pressing the Split soft key.

Park Calls

Call Park allows you to place a call on hold so it can be retrieved from any other UCaaS phone in your building.

Park a Call

To park a call:

1. Press Transfer. The call is automatically placed on hold.
2. Dial *98.
3. You hear a message telling you the orbit number on which the call is parked and prompting you to complete the transfer.
4. Tap Transfer to complete.

Pick Up a Parked Call

When you let a person know they have a parked call, you will need to tell them the orbit number on which the call is parked.

To pick up a parked call:

1. Go to any UCaaS phone in the building and dial *99 followed by the orbit number.

Local Call Recording

If local call recording is enabled, you may record calls to a USB flash drive inserted into the back of your phone.

To use local call recording:

1. Insert a USB flash drive into the USB port on the back of your phone.
2. When you are on an active call, swipe right in the call control window, then tap the Record soft key.
3. Tap the Stop soft key to stop recording.

Open up the Control and Notification Center to access recordings from the phone (swipe down from the top > USB > Audio) or take the USB drive to a computer and access files from there.  

Access and Use Call History

You can view a list of up to 100 missed, placed, received, and forwarded call records.

1. Tap the Call List icon (one arrow pointing toward and one pointing away from the handset). 
2. Use the touchscreen to scroll through the list.
3. Tap an entry to initiate a call.
4. Tap  to open the History Details of a particular call.
5. From History Details, you can:
   • View caller name, caller number, date and time of call, along with call duration.
   • Tap the Send soft key to call the entry.
   • Tap Add to add to the Directory on the phone
   • Tap the Blacklist soft key to add the entry to your list of blocked callers.
   • Tap the Delete soft key to delete the entry from the list.

Access and Manage Contact Directory

Add a Contact

1. Tap .
2. Tap .
3. Enter contact information.
4. Tap to save.

Edit a Contact

1. Tap .
2. Find the contact would like to edit.
3. Tap to open contact information.
4. Edit contact information.
5. Tap to save.

Delete a Contact

1. Tap .
2. Tap to open contact information.
3. Tap  Delete.
4. Tap OK.

Clear Missed Calls Alert

Adjust Ringer and Call Volume

Change Ring Tone

Configure Available Phone Keys

Available phone keys set as speed dials, one-touch transfer buttons, etc. are managed by your System Administrator or through the User Portal.

ENA SmartVoice Access (Star) Codes