--- title: "Yealink SIP-T57W" slug: "yealink-sip-t57w" description: "Looking for comprehensive online help with your Yealink SIP-T57W? Our help guide has you covered! With clear and concise explanations, our guide is user-friendly and accessible for both beginners and advanced users alike. ENA by Zayo is here to help you get the most out of your Yealink T57W phone." updated: 2024-05-10T20:49:26Z published: 2024-05-10T20:49:26Z canonical: "help.ena.com/yealink-sip-t57w" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.ena.com/llms.txt > Use this file to discover all available pages before exploring further. # Yealink SIP-T57W [Download Quick Reference Guide](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/QRG-Yealink-T57W.pdf?sv=2026-02-06&spr=https&st=2026-10-31T00%3A57%3A10Z&se=2026-10-31T01%3A57%3A10Z&sr=c&sp=r&sig=E0m48J4U13JNzx%2FfgjNLGJML9aVKXxVBwUzvBnH2uaA%3D) ## View Recorded Training [Embedded content](https://www.youtube.com/embed/k-p6IrMd1-Y?&wmode=opaque&rel=0) ## Navigating the Touch Screen - To open the main menu, tap - To return to the home screen from another screen, tap . - To go back to the previous menu, tap . - To select a soft key, tap the soft key. - To select an item, tap the item. - To scroll up or down, tap or . ## Setup and Check Voicemail ### Set Up Voicemail for Your Extension The first time you access the Message Center, the system will walk you through your voicemail setup. To access the Message Center, press the MESSAGE button . ### Check Voicemail from Your Phone Press the MESSAGE button , and follow the prompts. ### Check Voicemail from Another Service-Provided phone 1. Press the **MESSAGE** button or tap the **Message** soft key on the phone you are using. 2. When you hear the voicemail greeting, press the star key (*). 3. Enter your full 10-digit number when prompted.NoteIf you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator. 4. Follow the prompts. ### Check Voicemail Remotely If you have a direct dial number: 1. Call your number. 2. When you hear your voicemail greeting, press the star key (*). 3. Follow the prompts. If you have an extension-only number: 1. Dial 877-675-1152. 2. Enter your full 10-digit number.NoteIf you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator. 3. Follow the prompts. ### Set Up and Check Voicemail on Line Forked to Your Phone (e.g., Main) If you have another line on your phone in addition to your personal extension: 1. Press that line key to select it. 2. Press the **MESSAGE** button. The first time you access the Message Center for the forked line, the system will walk you through your voicemail setup. ### Voicemail Menu Options NoteDepending on the feature package assigned to the extension, sub-menus may vary slightly from those shown in the chart. ## ![ENA SmartVoice voicemail menu options(10)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENA%20SmartVoice%20voicemail%20menu%20options(10).png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A57%3A10Z&se=2026-10-31T01%3A57%3A10Z&sr=c&sp=r&sig=E0m48J4U13JNzx%2FfgjNLGJML9aVKXxVBwUzvBnH2uaA%3D) ## Place Calls ### Using the Handset 1. Enter the number you are calling on the dial pad. 2. Pick up the handset.NoteYou may place a call by picking up the handset before dialing. Just be aware the system will attempt to complete the call after a slight pause in entering digits on the dial pad. ### Using the Speakerphone 1. Enter the number you are calling on the dial pad. 2. Press the speaker button or tap the **Call** soft key.NoteYou may place a call by pressing the speaker button before dialing. Just be aware the system will attempt to complete the call after a slight pause in entering digits on the dial pad. ### Using the Headset 1. With the headset connected, press to activate the headset mode. 2. Enter the number. 3. Tap **Call**. NoteDuring a call, you can alternate between the headset, hands-free speakerphone, and handset modes by pressing the **Headset** key, the **Speakerphone** key, or by picking up the handset. Headset mode requires a connected headset. ## Answer Calls ### Using the Handset When a call comes in, pick up the handset. ### Using the Speakerphone When a call comes in, tap , the **Answer** soft key, or the blinking line key. ### Using the Headset 1. With the headset connected, press to activate the headset mode. 2. Enter the number, and then tap the **Call** soft key. NoteDuring a call, you can alternate between the headset, hands-free speakerphone, and handset modes by pressing , the **Speakerphone** key, or by picking up the handset. Headset mode requires a connected headset. ### Answer Second Incoming Call When you are on an active call and a second call comes in, tap the **Answer** soft key. The active call is automatically placed on hold when you answer the second call. ## Reject Calls To reject an incoming call and send it directly to voicemail, tap the **Reject** soft key. ## End Calls ### Using the Handset Hang up the handset or tap the **End Call** soft key. You may need to tap the **More** soft key to see the **End Call** soft key. ### Using the Speakerphone Press or tap the **End Call** soft key. You may need to tap the **More** soft key to see the **End Call** soft key. ### Using the Headset Tap the **End Call** soft key. You may need to tap the **More** soft key to see the **End Call** soft key. ## Redial Press to enter the **Placed Calls** list, use the touch screen to scroll through and find the desired entry, and then tap on that entry to initiate a call. Press twice when the phone is idle to dial out the last dialed number. ## Mute and Unmute Calls Press to mute the microphone during a call. Press again to unmute the call. ## Hold and Resume Calls To place a call on hold press![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657276059471.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A57%3A10Z&se=2026-10-31T01%3A57%3A10Z&sr=c&sp=r&sig=E0m48J4U13JNzx%2FfgjNLGJML9aVKXxVBwUzvBnH2uaA%3D)or tap the **Hold** soft key during an active call. To resume the call, do one of the following: - If there is only one call on hold, tap the line key, tap the **Resume** soft key, or press![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657276059471.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A57%3A10Z&se=2026-10-31T01%3A57%3A10Z&sr=c&sp=r&sig=E0m48J4U13JNzx%2FfgjNLGJML9aVKXxVBwUzvBnH2uaA%3D) - If there is more than one call on hold, tap the line key for the call you wish to resume. Or tap a call from the center of the display, and then press![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657276059471.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A57%3A10Z&se=2026-10-31T01%3A57%3A10Z&sr=c&sp=r&sig=E0m48J4U13JNzx%2FfgjNLGJML9aVKXxVBwUzvBnH2uaA%3D)or tap the **Resume** soft key. ## Transfer Calls ### Blind Transfer 1. Press the **Transfer** button or tap the **Transfer** soft key during an active call. The call is placed on hold. 2. Enter the number to which you want to transfer the call. 3. Press the **Transfer** button or tap the **B Transfer** soft key. ### Consultative Transfer 1. Press the **Transfer** button or tap the **Transfer** soft key during an active call. The call is placed on hold. 2. Place a call to the transfer recipient by entering their number and then waiting for the call to complete or by tapping the **Call** soft key. 3. When the second party answers and accepts the transfer, press the **Transfer** button or tap the **Transfer** soft key to complete the transfer. ### Direct to Voicemail Transfer #### Transferring to a 4-Digit Extension 1. Press the **Transfer** button or tap the soft key during an active call. The call is automatically placed on hold. 2. Enter *90 followed by the extension to which you want to transfer the call. 3. Press the **Transfer** button or tap the **B Transfer** soft key. #### Transferring to a 5-Digit or 6-Digit Extension 1. Press the **Transfer** button or tap the soft key during an active call. The call is automatically placed on hold. 2. Enter * followed by the number to which you want to transfer the call. 3. Tap **B Transfer**. ## Forward Calls 1. Tap **Menu > Features > Call Forward** 2. Select the desired forward type: - **Always Forward** - Incoming calls are forwarded unconditionally. - **Busy Forward** - Incoming calls are forwarded when the phone is busy. - **No Answer Forward** - Incoming calls are forwarded if not answered after a period of time. 3. Enter the number you want to forward to. - For **No Answer Forward**, tap the **After Ring Time** field and then tap the desired ring time to wait before forwarding. - On and Off Codes are not used; please disregard. 4. Tap the **Save** soft key to accept the change. ## Make a Conference Call 1. Tap the **Conference** soft key during an active call. The active call is automatically placed on hold. 2. Enter the number of the party you would like to conference in. Wait, or tap the **Conference** soft key. 3. When the second party answers, tap the **Conference** soft key again. All parties are now joined in the conference. 4. Tap the **End Call** soft key (you may need to tap **More** to see **End Call**) to disconnect all parties or to leave a three-way conference. 1. You can split the conference call into two individual calls by pressing the **Split** soft key. NotePressing **End Call** in a *three-way* conference will not disconnect all parties. The other parties will remain connected. If you would like to end the call for all three-way parties, **Split** into individual calls then **End** **Call** each. ## Park Calls **Call Park** allows you to place a call on hold so it can be retrieved from any other service-provided phone in your building. NoteIf you would like to use the call park feature and it is not activated on your phone, please contact your System Administrator. ### Park a Call To park a call: 1. Press **Transfer**. The call is automatically placed on hold. 2. Dial ***98**. 3. Tap **Call** or wait. 4. You hear a message telling you the orbit number on which the call is parked and prompting you to complete the transfer. Press **Transfer** to complete. ### Pick Up a Parked Call When you let a person know they have a parked call, you will need to tell them the orbit number on which the call is parked. To pick up a parked call: 1. Go to any service-provided phone in the building and dial *99 followed by the orbit number. ## Do Not Disturb (DND) When your phone is set to Do Not Disturb and your extension is assigned a Pro or Executive feature package, your phone will not ring, and incoming calls will be rejected When your phone is set to Do Not Disturb, and your extension is assigned any other feature package besides Pro or Executive, your phone will not ring, and incoming calls will be forwarded immediately to your voicemail. You can toggle Do Not Disturb on and off by going to **Menu > Features > DND** or by pressing the **DND** soft key, if it is available. NoteIf you are not receiving calls, check to make sure Do Not Disturb is not activated on your phone. ## Paging If UCaaS is integrated with your building's intercom system, your System Administrator will provide you with an extension to dial for making announcements through the building speakers. If your system is set up with one zone only (typically All Call): 1. Dial the intercom system extension. 2. Make your announcement. 3. When finished, hang up. If your intercom system is set up with multiple zones for broadcasting announcements to specific areas. (e.g., outside, East wing, etc.): 1. Dial the intercom system extension. 2. When you hear a tone, enter the number of the zone you wish to broadcast to. 3. After hearing another tone, make your announcement. 4. When finished, hang up. ## Local Call Recording If local call recording is enabled, you may record calls to a USB flash drive inserted into the back of your phone. NoteIf you would like to use local call recording and it is not activated on your phone, please contact your System Administrator. To use local call recording: 1. Insert a USB flash drive into the USB port on the back of your phone. 2. When you are on an active call, tap the **Start REC** soft key.NoteYou may need to tap the **More** soft key to see the **Start REC** soft key. 3. Tap the **Pause REC** soft key to pause the recording and the **Resume REC** soft key to resume. 4. Tap the **Stop REC** soft key to stop recording. You may access recordings from the phone by tapping **Menu > USB > Browse Audio** or take the USB drive to a computer and access files from there. ## Access and Use Call History You can view a list of up to 100 missed, placed, received, and forwarded call records. 1. Tap the **History** soft key when the phone is idle. Use the touchscreen to scroll through the list. 2. Tap ***i*** to open History Details 3. From History Details, you can: - View caller name, caller number, date & time of call, along with call duration. - Tap the **Call** soft key to call the entry. - Tap **Add to local** to add to the Directory on the phone - Tap the **Blocklist** soft key to add the entry to your list of blocked callers. - Tap the **Delete** soft key to delete the entry from the list. ## Access and Manage Contact Directory ### Add a Contact 1. Tap the **Directory** soft key when the phone is idle, then select **All Contacts**. 2. Tap the **Add** soft key to add a contact. 3. Enter a unique contact name in the **Name** field and contact numbers in the corresponding fields. 4. Tap **Next** to move through the fields. 5. Tap the **Save** soft key to accept the change. ### Edit a Contact 1. Tap the **Directory** soft key when the phone is idle, then select **All Contacts**. 2. Scroll through and tap on the desired contact, then tap ***i*** to open up Contact Details 3. Edit the contact information. 4. Tap **Next** to move through the fields. 5. Tap the **Save** soft key to accept the change. ### Delete a Contact 1. Tap the **Directory** soft key when the phone is idle, then select **All Contacts**. 2. Scroll through and tap on the desired contact, then tap ***i*** to open up Contact Details 3. Tap **Delete** 4. Tap **OK** soft key when the LCD screen prompts, "Delete selected item?" ## Clear Missed Calls Alert To clear the onscreen **Missed Calls** alert, press **History** to view your Missed Calls. ## Adjust Ringer and Call Volume - During an active call, press![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657276059725.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A57%3A10Z&se=2026-10-31T01%3A57%3A10Z&sr=c&sp=r&sig=E0m48J4U13JNzx%2FfgjNLGJML9aVKXxVBwUzvBnH2uaA%3D)to adjust the call volume. - While the phone is idle or ringing, press![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657276059792.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A57%3A10Z&se=2026-10-31T01%3A57%3A10Z&sr=c&sp=r&sig=E0m48J4U13JNzx%2FfgjNLGJML9aVKXxVBwUzvBnH2uaA%3D)to adjust the ringer volume. ## Change Ring Tone AlertChanges to ring tones made through your phone's menu will reset to the default each evening. If you wish to customize the ring tone, please contact your System Administrator. ## Program Phone Keys Available phone keys set as speed dials, one-touch transfer buttons, etc. are managed by your system administrator or through the User Portal. ## ENA SmartVoice Access (Star) Codes | **Access Code** | **What it Does** | **Available in Feature Package** | **Notes** | | --- | --- | --- | --- | | ***53** | Directed Call Pickup | All except Prime | Dial *53 followed by the extension of a ringing phone to pick it up. | | ***54** | Group Call Pickup | All except Prime | Dial *54 to pick up a call ringing on a phone that is a member of a Call Pickup Group of which your phone is a member. Call Pickup Groups are set up by your System Administrator. | | ***62** | Enable Busy Call Forwarding | All except Pro and Executive | Extensions assigned a Pro or Executive Feature Package, are forwarded using the **Reach Me** function in the User Portal and not access (star) codes. | | ***63** | Disable Busy Call Forwarding | All except Pro and Executive | Extensions assigned a Pro or Executive Feature Package, are forwarded using the **Reach Me** function in the User Portal and not access (star) codes. | | ***69** | Automatic Recall | All | Plays an announcement of the number of the last call received. | | ***72** | Enable Unconditional Call Forward | All except Pro and Executive | Extensions assigned a Pro or Executive Feature Package, are forwarded using the **Reach Me** function in the User Portal and not access (star) codes. | | ***73** | Disable Unconditional Call Forward | All except Pro and Executive | Extensions assigned a Pro or Executive Feature Package, are forwarded using the **Reach Me** function in the User Portal and not access (star) codes. | | ***92** | Enable Call Forwarding on No Answer | All except Pro and Executive | Extensions assigned a Pro or Executive Feature Package, are forwarded using the **Reach Me** function in the User Portal and not access (star) codes. | | ***93** | Disable Call Forwarding on No Answer | All except Pro and Executive | Extensions assigned a Pro or Executive Feature Package, are forwarded using the **Reach Me** function in the User Portal and not access (star) codes. | | ***98** | Call Park | All | Press **Transfer** followed by *98 to park a call. Call Park is enabled by your System Administrator. | | ***99** | Retrieve Parked Call | All | Press *99 followed by the Park Orbit to retrieve a parked call. Call Park is enabled by your System Administrator. | | ***318** | Voicemail | All | ### |