Yealink SIP-T57W
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Yealink SIP-T57W

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Download Quick Reference Guide

View Recorded Training

  • To open the main menu, tap
  • To return to the home screen from another screen, tap .
  • To go back to the previous menu, tap .
  • To select a soft key, tap the soft key.
  • To select an item, tap the item.
  • To scroll up or down, tap or .

Setup and Check Voicemail

Set Up Voicemail for Your Extension

The first time you access the Message Center, the system will walk you through your voicemail setup. To access the Message Center, press the MESSAGE button .

Check Voicemail from Your Phone

Press the MESSAGE button , and follow the prompts.

Check Voicemail from Another Service-Provided phone

  1. Press the MESSAGE button or tap the Message soft key on the phone you are using.
  2. When you hear the voicemail greeting, press the star key (*).
  3. Enter your full 10-digit number when prompted.
    Note
    If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.
  4. Follow the prompts.

Check Voicemail Remotely

If you have a direct dial number:

  1. Call your number.
  2. When you hear your voicemail greeting, press the star key (*).
  3. Follow the prompts.

If you have an extension-only number:

  1. Dial 877-675-1152.
  2. Enter your full 10-digit number.
    Note
    If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.
  3. Follow the prompts.

Set Up and Check Voicemail on Line Forked to Your Phone (e.g., Main)

If you have another line on your phone in addition to your personal extension:

  1. Press that line key to select it.
  2. Press the MESSAGE button.

The first time you access the Message Center for the forked line, the system will walk you through your voicemail setup.

Voicemail Menu Options

Note
Depending on the feature package assigned to the extension, sub-menus may vary slightly from those shown in the chart.

ENA SmartVoice voicemail menu options(10)

Place Calls

Using the Handset

  1. Enter the number you are calling on the dial pad.
  2. Pick up the handset.
    Note
    You may place a call by picking up the handset before dialing. Just be aware the system will attempt to complete the call after a slight pause in entering digits on the dial pad.

Using the Speakerphone

  1. Enter the number you are calling on the dial pad.
  2. Press the speaker button or tap the Call soft key.
    Note
    You may place a call by pressing the speaker button before dialing. Just be aware the system will attempt to complete the call after a slight pause in entering digits on the dial pad.

Using the Headset

  1. With the headset connected, press to activate the headset mode.
  2. Enter the number.
  3. Tap Call.
Note
During a call, you can alternate between the headset, hands-free speakerphone, and handset modes by pressing the Headset key, the Speakerphone key, or by picking up the handset. Headset mode requires a connected headset.

Answer Calls

Using the Handset

When a call comes in, pick up the handset.

Using the Speakerphone

When a call comes in, tap , the Answer soft key, or the blinking line key.

Using the Headset

  1. With the headset connected, press to activate the headset mode.
  2. Enter the number, and then tap the Call soft key.
Note
During a call, you can alternate between the headset, hands-free speakerphone, and handset modes by pressing , the Speakerphone key, or by picking up the handset. Headset mode requires a connected headset.

Answer Second Incoming Call

When you are on an active call and a second call comes in, tap the Answer soft key.

The active call is automatically placed on hold when you answer the second call.

Reject Calls

To reject an incoming call and send it directly to voicemail, tap the Reject soft key.

End Calls

Using the Handset

Hang up the handset or tap the End Call soft key. 

You may need to tap the More soft key to see the End Call soft key.

Using the Speakerphone

Press or tap the End Call soft key.

You may need to tap the More soft key to see the End Call soft key.

Using the Headset

Tap the End Call soft key.

You may need to tap the More soft key to see the End Call soft key.

Redial

Press to enter the Placed Calls list, use the touch screen to scroll through and find the desired entry, and then tap on that entry to initiate a call.

Press twice when the phone is idle to dial out the last dialed number.

Mute and Unmute Calls

Press to mute the microphone during a call.

Press again to unmute the call.

Hold and Resume Calls

To place a call on hold pressor tap the Hold soft key during an active call.

To resume the call, do one of the following:

  • If there is only one call on hold, tap the line key, tap the Resume soft key, or press
  • If there is more than one call on hold, tap the line key for the call you wish to resume.

       Or tap a call from the center of the display, and then pressor tap the Resume soft key.

Transfer Calls

Blind Transfer

  1. Press the Transfer button or tap the Transfer soft key during an active call. The call is placed on hold.
  2. Enter the number to which you want to transfer the call.
  3. Press the Transfer button or tap the B Transfer soft key.

Consultative Transfer

  1. Press the Transfer button or tap the Transfer soft key during an active call. The call is placed on hold.
  2. Place a call to the transfer recipient by entering their number and then waiting for the call to complete or by tapping the Call soft key.
  3. When the second party answers and accepts the transfer, press the Transfer button or tap the Transfer soft key to complete the transfer.

Direct to Voicemail Transfer

Transferring to a 4-Digit Extension

  1. Press the Transfer button or tap the soft key during an active call. The call is automatically placed on hold.
  2. Enter *90 followed by the extension to which you want to transfer the call.
  3. Press the Transfer button or tap the B Transfer soft key.

Transferring to a 5-Digit or 6-Digit Extension

  1. Press the Transfer button or tap the soft key during an active call. The call is automatically placed on hold.
  2. Enter * followed by the number to which you want to transfer the call.
  3. Tap B Transfer.

Forward Calls

  1. Tap Menu > Features > Call Forward
  2. Select the desired forward type:
    • Always Forward - Incoming calls are forwarded unconditionally.
    • Busy Forward - Incoming calls are forwarded when the phone is busy.
    • No Answer Forward - Incoming calls are forwarded if not answered after a period of time.
  3. Enter the number you want to forward to.
    • For No Answer Forward, tap the After Ring Time field and then tap the desired ring time to wait before forwarding.
    • On and Off Codes are not used; please disregard.
  4. Tap the Save soft key to accept the change.

Make a Conference Call

  1. Tap the Conference soft key during an active call. The active call is automatically placed on hold.
  2. Enter the number of the party you would like to conference in. Wait, or tap the Conference soft key.
  3. When the second party answers, tap the Conference soft key again. All parties are now joined in the conference.
  4. Tap the End Call soft key (you may need to tap More to see End Call) to disconnect all parties or to leave a three-way conference.
    1. You can split the conference call into two individual calls by pressing the Split soft key.
Note
Pressing End Call in a three-way conference will not disconnect all parties. The other parties will remain connected.
If you would like to end the call for all three-way parties, Split into individual calls then End Call each.

Park Calls

Call Park allows you to place a call on hold so it can be retrieved from any other service-provided phone in your building.

Note
If you would like to use the call park feature and it is not activated on your phone, please contact your System Administrator.

Park a Call

To park a call:

  1. Press Transfer. The call is automatically placed on hold.
  2. Dial *98.
  3. Tap Call or wait.
  4. You hear a message telling you the orbit number on which the call is parked and prompting you to complete the transfer. Press Transfer to complete.

Pick Up a Parked Call

When you let a person know they have a parked call, you will need to tell them the orbit number on which the call is parked.

To pick up a parked call:

  1. Go to any service-provided phone in the building and dial *99 followed by the orbit number.

Do Not Disturb (DND)

When your phone is set to Do Not Disturb and your extension is assigned a Pro or Executive feature package, your phone will not ring, and incoming calls will be rejected

When your phone is set to Do Not Disturb, and your extension is assigned any other feature package besides Pro or Executive, your phone will not ring, and incoming calls will be forwarded immediately to your voicemail.

You can toggle Do Not Disturb on and off by going to Menu > Features > DND or by pressing the DND soft key, if it is available.

Note
If you are not receiving calls, check to make sure Do Not Disturb is not activated on your phone.

Paging

If UCaaS is integrated with your building's intercom system, your System Administrator will provide you with an extension to dial for making announcements through the building speakers.

If your system is set up with one zone only (typically All Call):

  1. Dial the intercom system extension.
  2. Make your announcement.
  3. When finished, hang up.

If your intercom system is set up with multiple zones for broadcasting announcements to specific areas. (e.g., outside, East wing, etc.):

  1. Dial the intercom system extension.
  2. When you hear a tone, enter the number of the zone you wish to broadcast to.
  3. After hearing another tone, make your announcement.
  4. When finished, hang up.

Local Call Recording

If local call recording is enabled, you may record calls to a USB flash drive inserted into the back of your phone.

Note
If you would like to use local call recording and it is not activated on your phone, please contact your System Administrator.

To use local call recording:

  1. Insert a USB flash drive into the USB port on the back of your phone.
  2. When you are on an active call, tap the Start REC soft key.
    Note
    You may need to tap the More soft key to see the Start REC soft key.
  3. Tap the Pause REC soft key to pause the recording and the Resume REC soft key to resume.
  4. Tap the Stop REC soft key to stop recording.

You may access recordings from the phone by tapping Menu > USB > Browse Audio or take the USB drive to a computer and access files from there.

Access and Use Call History

You can view a list of up to 100 missed, placed, received, and forwarded call records.

  1. Tap the History soft key when the phone is idle. Use the touchscreen to scroll through the list.
  2. Tap i to open History Details
  3. From History Details, you can:
    • View caller name, caller number, date & time of call, along with call duration.
    • Tap the Call soft key to call the entry.
    • Tap Add to local to add to the Directory on the phone
    • Tap the Blocklist soft key to add the entry to your list of blocked callers.
    • Tap the Delete soft key to delete the entry from the list.

Access and Manage Contact Directory

Add a Contact

  1. Tap the Directory soft key when the phone is idle, then select All Contacts.
  2. Tap the Add soft key to add a contact.
  3. Enter a unique contact name in the Name field and contact numbers in the corresponding fields.
  4. Tap Next to move through the fields.
  5. Tap the Save soft key to accept the change.

Edit a Contact

  1. Tap the Directory soft key when the phone is idle, then select All Contacts.
  2. Scroll through and tap on the desired contact, then tap i to open up Contact Details
  3. Edit the contact information.
  4. Tap Next to move through the fields.
  5. Tap the Save soft key to accept the change.

Delete a Contact

  1. Tap the Directory soft key when the phone is idle, then select All Contacts.
  2. Scroll through and tap on the desired contact, then tap i to open up Contact Details
  3. Tap Delete
  4. Tap OK soft key when the LCD screen prompts, "Delete selected item?"

Clear Missed Calls Alert

To clear the onscreen Missed Calls alert, press History to view your Missed Calls.

Adjust Ringer and Call Volume

  • During an active call, pressto adjust the call volume.
  • While the phone is idle or ringing, pressto adjust the ringer volume.

Change Ring Tone

Alert
Changes to ring tones made through your phone's menu will reset to the default each evening. If you wish to customize the ring tone, please contact your System Administrator.

Program Phone Keys

Available phone keys set as speed dials, one-touch transfer buttons, etc. are managed by your system administrator or through the User Portal.

ENA SmartVoice Access (Star) Codes

Access CodeWhat it DoesAvailable in Feature PackageNotes

*53

Directed Call Pickup

All except Prime

Dial *53 followed by the extension of a ringing phone to pick it up.

*54

Group Call Pickup

All except Prime

Dial *54 to pick up a call ringing on a phone that is a member of a Call Pickup Group of which your phone is a member.

Call Pickup Groups are set up by your System Administrator.

*62

Enable Busy Call Forwarding

All except Pro and Executive

Extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the User Portal and not access (star) codes.

*63

Disable Busy Call Forwarding

All except Pro and Executive

Extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the User Portal and not access (star) codes.

*69

Automatic Recall

All

Plays an announcement of the number of the last call received.

*72

Enable Unconditional Call Forward

All except Pro and Executive

Extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the User Portal and not access (star) codes.

*73

Disable Unconditional Call Forward

All except Pro and Executive

Extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the User Portal and not access (star) codes.

*92

Enable Call Forwarding on No Answer

All except Pro and Executive

Extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the User Portal and not access (star) codes.

*93

Disable Call Forwarding on No Answer

All except Pro and Executive

Extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the User Portal and not access (star) codes.

*98

Call Park

All

Press Transfer followed by *98 to park a call.

Call Park is enabled by your System Administrator.

*99

Retrieve Parked Call

All

Press *99 followed by the Park Orbit to retrieve a parked call.

Call Park is enabled by your System Administrator.

*318

Voicemail

All

 


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