Yealink SIP-T53W

Soft Keys

Soft keys appear at the bottom of your screen and change depending on where you are in a call sequence. You select a soft key by pressing the physical button directly underneath it.

Watching your soft keys is one of the most helpful things you can do when using your phone. In almost all cases, the action you are most likely to take next in a call sequence will appear as a soft key.

Buttons

Buttons are physical keys on your phone that are programmed and labeled to always perform a specific function (e.g., microphone mute).

Locating Phone Extension

The phone's extension is typically programmed into the first one or two buttons and is displayed on the screen.

Navigate Onscreen Lists and Menus

You use the navigation dial to navigate onscreen lists and menus. The button in the center functions as an enter or select key.

Set Up Voicemail for Phone's Extension

The first time you access the Message Center on a phone, the system will walk you through the voicemail setup. 

Depending on the phone model, you may access the Message Center by pressing the Voicemail button (marked with , , or MESSAGE) or the Vmail soft key.

Check Voicemail From Your Phone

Press the Voicemail button (marked with , , or MESSAGE) or the Vmail soft key, and follow the prompts.

Check Voicemail From Another UCaaS Phone

1. Press the Voicemail button (marked with , , or MESSAGE) or the Vmail soft key on the phone you are using.
2. When you hear the voicemail greeting, press the star key (*).
3. Enter your full 10-digit number when prompted.
   Note:

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.
4. Follow the prompts.

Check Voicemail Remotely

If you have a direct dial number:

1. Call your number.
2. When you hear your voicemail greeting, press the star key (*).
3. Follow the prompts.

If you have an extension-only number:

1. Dial 877-675-1152.
2. Enter your full 10-digit number.
   Note:

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.

   3. Follow the prompts.

Set Up and Check Voicemail on Line Forked to Your Phone (e.g., Main)

If you have another line on your phone in addition to your personal extension:

1. Press the line key to select which voicemail to access.
2. Press the Voicemail button (marked with , , or MESSAGE) or the Vmail soft key.

The first time you access the Message Center for the forked line, the system will walk you through your voicemail setup.

Voicemail Menu Options

Using the Handset

1. Using the dial pad, enter the number you are calling.
2. Pick up the handset.

Using the Speakerphone

1. Using the dial pad, enter the number you are calling.
2. Press the speaker button or the Call soft key.

Using the Headset

1. With the headset connected, press to activate the headset mode.
2. Enter the number
3. Press the Call soft key.

Using the Handset

When a call comes in, pick up the handset.

Using the Speakerphone

When a call comes in, press , the Answer soft key, or the flashing line key.

Using the Headset

With your headset connected and activated, press when a call comes in.

Answer Second Incoming Call

Press Answer or the flashing Line Key.

To reject an incoming call and send it directly to voicemail, press the Reject soft key.

Using the Handset

Press the End Call soft key or place the handset in the cradle.

Using the Speakerphone

Press or the End Call soft key.

Using the Headset

Press the End Call soft key.

Press twice when the phone is idle to place an outgoing call to the last dialed number.

Press to mute the microphone during a call.

Press again to unmute the call.

Place a Call on Hold

Press the Hold soft key during an active call. 

Resume a Held Call

Press the flashing line key or Resume soft key.

Blind Transfer

To transfer a call to a recipient without speaking to them first, use a Blind Transfer.

1. Press the Transfer soft key. The call will automatically be placed on hold.
2. Enter the recipient's number.
3. Press the B Transfer soft key.

Consultative Transfer

To speak with the recipient before transferring a call, use a Consultative Transfer.

1. Press the Transfer soft key during an active call. The call will be placed on hold.
2. Enter the recipient's number.
3. Wait for the call to connect or press Call.
4. When the recipient answers, ask if they will accept the transfer.
5. If the recipient is available to take the call, press Transfer to complete the process.

Return to the Original Caller

If the transfer recipient isn't available to take the call, press the End Call soft key. Then, take the original call off hold by pressing the blinking line key or the Resume soft key.

Swap calls during consultative transfer

Once you connect with the transfer recipient during a consultative transfer, press Swap to return to the original caller. Press Swap again to return to the transfer recipient.

Direct to Voicemail Transfer

Transferring to a 4-Digit Extension

1. Press the Transfer soft key during an active call. The call is automatically placed on hold.
2. Enter *90 followed by the recipient's extension number.
3. Press B Transfer soft key.

Transferring to a 5-Digit or 6-Digit Extension

1. Press the Transfer soft key during an active call. The call is automatically placed on hold.
2. Enter * followed by the recipient's extension number.
3. Press B Transfer soft key

1. When the phone is idle, select Menu > Features > Call Forward.
2. Select the desired forward type:
   • Always Forward - Incoming calls are forwarded unconditionally.
   • Busy Forward - Incoming calls are forwarded when the phone is busy.
   • No Answer Forward - Incoming calls are forwarded if not answered after a period of time.
3. Enter the number to which you'd like to forward calls in the Forward to field.
4. For No Answer Forward, press  or to select the desired ring time to wait before forwarding from the After Ring Time field.
5. Press Save to accept the change.

1. Press the Conference soft key during an active call. The active call is automatically placed on hold.
2. Enter the number of the party you would like to conference in. Wait for the call to complete, or press the Call soft key.
3. When the second party answers, press the Conference soft key again. All parties are now joined in the conference.
4. Press the End Call soft key to disconnect all parties or to leave a three-way conference.
   1. You can split the conference call into individual calls by pressing the Split soft key.

Call Park enables you to place a call on hold, making it accessible from any other UCaaS phone within your building.

Park a Call

To park a call:

1. Press Transfer. The call will be automatically placed on hold.
2. Dial *98.
3. Press Call or wait for the call to connect.
4. You will hear a message indicating the orbit number where the call is parked and prompting you to complete the transfer. Press Transfer to complete.
5. Inform the call recipient about the parked call and provide them with the orbit number.

Pick Up a Parked Call

To pick up a parked call, go to any UCaaS phone in the building and dial *99 followed by the orbit number.

When your phone is set to Do Not Disturb and your extension is assigned a Pro or Executive feature package, your phone will not ring, and incoming calls will be rejected

When your phone is set to Do Not Disturb, and your extension is assigned any other feature package besides Pro or Executive, your phone will not ring, and incoming calls will be forwarded immediately to your voicemail.

You can toggle Do Not Disturb on and off by going to Menu > Features > DND or by pressing the DND soft key, if it is available.

Integrated Bluetooth provides the flexibility to move about with a Bluetooth headset or answer your mobile phone calls on your Yealink desk phone.

You may pair multiple devices with your Yealink phone, but only one device can connect at a time.

To enable Bluetooth on your Yealink phone:

1. Press the Menu soft key, navigate to Settings > Basic Settings > Bluetooth.
2. Select On and Save.
   

Pair a Bluetooth Device

To pair a Bluetooth device with your Yealink desk phone:

1. Press the Menu soft key, go to Settings > Basic Settings > Bluetooth.
2. Press the Scan soft key.
3. Use the navigation dial, to select your device from the list.
4. Press the Connect soft key.
5. If required by your device:
   1. Select Allow on your device.
      
   2. Verify the pairing code matches your Yealink phone.
   3. Select Pair on your device and Allow on your Yealink phone.

If your Yealink phone isn't automatically connecting to the Bluetooth device, first, make sure Bluetooth is enabled on your device. If it's already enabled, try disabling and then re-enabling Bluetooth on your device. Afterward, Scan from your Yealink phone again.

Using Your Paired Mobile Device with a Yealink Phone

Managing Calls with Your Paired Mobile Device

After pairing your mobile device, "My Mobile" appears as a line key, lighting up green during calls paired to your mobile device. 

• Place calls appearing to come from your mobile device, by pressing the My Mobile line key and proceeding with your call.
• Manage calls, including hold, mute, and volume adjustments.
• Answer or reject incoming calls.
• End calls on your mobile device using either your Yealink desk phone or the mobile device itself.

Sync Mobile Contacts

If you choose to pair your mobile device with your Yealink phone you may display your mobile contacts from your desk phone.

You will need to grant permissions from the mobile device and the Yealink phone.

1. When pairing a mobile device, grant access to Contacts on your mobile device.
2. Agree to save Mobile Contacts from your Yealink phone.

Access Mobile Contacts

To access your mobile contacts from your Yealink desk phone:

1. Press the Directory soft key.
2. Select Mobile Contacts.

Disconnect or unpair a Bluetooth device when it's no longer needed.

1. Press the Menu soft key, and navigate to Settings > Basic Settings > Bluetooth.
2. Select Paired Bluetooth Device.
3. Choose the device you wish to unpair or disconnect.
4. Press the Disconnect soft key.

If UCaaS is integrated with your building's intercom system, your System Administrator will provide you with an extension to dial for making announcements through the building speakers.

If your system is set up with one zone only (typically All Call):

1. Dial the intercom system extension.
2. Make your announcement.
3. When finished, hang up.

If your intercom system is set up with multiple zones for broadcasting announcements to specific areas. (e.g., outside, East wing, etc.):

1. Dial the intercom system extension.
2. When you hear a tone, enter the number of the zone you wish to broadcast to.
3. After hearing another tone, make your announcement.
4. When finished, hang up.

If local call recording is enabled, you may record calls to a USB flash drive inserted into the back of your phone.

To use local call recording:

1. Insert your USB flash drive into the USB port on the back of the phone.
2. While on an active call, press the Start REC soft key. 
   Note

   You may need to press the More soft key to see the Start REC soft key.
3. Press the Pause REC soft key to pause the recording and the Resume REC soft key to resume.
4. Press the Stop REC soft key to stop recording.

The call recording is stored as a .wav file on the USB flash drive.

You can view a list of up to 100 missed, placed, received, and forwarded call records.

1. Press the History soft key when the phone is idle. Press or  to scroll through the list.
2. Once an entry is highlighted, you can:
   • Press the Send soft key to call the entry.
   • Press the Delete soft key to delete the entry from the list.
   • Press the Option soft key to:
     • Select Detail to view detailed information about the entry.
     • Select Add to Contact to view detailed information about the entry.
     • Select Add to Blacklist to add the entry to the blacklist.
     • Select Delete All to delete all entries from the list.

To clear the onscreen Missed Calls alert, press History to view your Missed Calls.

Adjust Call Volume

During an active call, press + or - to adjust the call volume.

Adjust Ringer Volume

While the phone is idle or ringing, press + or - to adjust the ringer volume.

Available phone keys set as speed dials and one-touch transfer buttons, are managed by your System Administrator or through the User Portal.