Yealink SIP-T48S

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Navigating the Touch Screen

Setup and Check Voicemail

Set Up Voicemail for Your Extension

The first time you access the Message Center, the system will walk you through your voicemail setup. To access the Message Center, press or tap the Connect soft key.

Check Voicemail from Your Phone

To listen to voice messages:

1. Tap and then tap Connect, or press .
2. Follow the voice prompts to listen to your voice messages.

Check Voicemail from Another service-provided phone

1. Press the MESSAGE button or VMail soft key on the phone you are using.
2. When you hear the voicemail greeting, press the star key (*).
3. Enter your full 10-digit number when prompted.
   Note

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.
4. Follow the prompts.

Check Voicemail Remotely

If you have a direct dial number:

1. Call your number.
2. When you hear your voicemail greeting, press the star key (*).
3. Follow the prompts.

If you have an extension-only number:

1. Dial 877-675-1152.
2. Enter your full 10-digit number.
   Note

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.
3. Follow the prompts.

Set Up and Check Voicemail on Line Forked to Your Phone (e.g., Main)

If you have another line on your phone in addition to your personal extension:

1. Press that line key to select it.
2. Press the MESSAGE button.

The first time you access the Message Center for the forked line, the system will walk you through your voicemail setup.

Voicemail Menu Options

Place Calls

Using the Handset

1. Pick up the handset.
2. Enter the number, and then tap Send.

Using the Speakerphone

1. With the handset on-hook, press .
2. Enter the number
3. Tap Send.

Using the Headset

1. With the headset connected, press to activate the headset mode.
2. Enter the number.
3. Tap Send.

Answer Calls

Using the Handset

Pick up the handset.

Using the Speakerphone

Press .

Using the Headset

1. With the headset connected, press to activate the headset mode.
2. Enter the number, and then press the Send soft key.

End Calls

Using the Handset

Hang up the handset or tap the End Call soft key.

Using the Speakerphone

Press or tap the End Call soft key.

Using the Headset

Tap the End Call soft key.

Redial

Press to enter the Placed Calls list, press   or  to select the desired entry, and then press the Send soft key.

Press twice when the phone is idle to dial out the last dialed number.

Mute and Un-mute Calls

Press to mute the microphone during a call.

Press again to unmute the call.

Hold and Resume Calls

To place a call on hold pressor the Hold soft key during an active call.

To resume the call, do one of the following:

• If there is only one call on hold, pressor tap the Resume soft key.
• If there is more than one call on hold, tap the call you want to resume, and then pressor tap the Resume soft key.

Transfer Calls

Blind Transfer

1. Pressor tap the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number to which you want to transfer the call.
3. Pressor tap B Transfer.

Consultative Transfer

1. Pressor tap the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then tap Send.
3. When the second party answers, pressor tap Transfer to complete the transfer.

Direct to Voicemail Transfer

1. Pressor tap the Transfer soft key during an active call. The call is placed on hold.
2. Enter *90 followed by the number to which you want to transfer the call.
3. Press tap B Transfer.

Forward Calls

1. Tap when the phone is idle, and then tap Features > Call Forward.
2. Select the desired forward type:
   • Always Forward - Incoming calls are forwarded unconditionally.
   • Busy Forward - Incoming calls are forwarded when the phone is busy.
   • No Answer Forward - Incoming calls are forwarded if not answered after a period of time.
3. Enter the number you want to forward to. For No Answer Forward, tap the gray box of the After Ring Time field, and then tap the desired ring time to wait before forwarding.
4. Tap the Save soft key to accept the change.

Make a Conference Call

1. Tap the Conference soft key during an active call. The call is automatically placed on hold.
2. Enter the number of the party you would like to conference in, and then tap Conference.
3. Tap the Conference soft key again when the other party answers. All parties are now joined in the conference.
4. Tap the EndCall soft key to disconnect all parties or to leave a three-way conference.
   1. You can split the conference call into two individual calls by pressing the Split soft key.

Park Calls

Call Park allows you to place a call on hold so it can be retrieved from any other UCaaS phone in your building.

Park a Call

To park a call:

1. Press Transfer. The call is automatically placed on hold.
2. Dial *98.
3. Press Send or wait.
4. You hear a message telling you the orbit number on which the call is parked and prompting you to complete the transfer. Press Transfer to complete.

Pick Up a Parked Call

When you let a person know they have a parked call, you will need to tell them the orbit number on which the call is parked.

To pick up a parked call:

1. Go to any UCaaS phone in the building and dial *99 followed by the orbit number.

Access and Use Call History

You can view a list of up to 100 missed, placed, received, and forwarded call records.

1. Press the History soft key when the phone is idle. Press or  to scroll through the list.
2. Once an entry is highlighted, you can:
   • Press the Send soft key to call the entry.
   • Press the Delete soft key to delete the entry from the list.
   • Press the Option soft key to:
     • Select Detail to view detailed information about the entry.
     • Select Add to Contact to view detailed information about the entry.
     • Select Add to Blacklist to add the entry to the blacklist.
     • Select Delete All to delete all entries from the list.

Access and Manage Contact Directory

Add a Contact

1. Press the Directory soft key when the phone is idle, then select All Contacts.
2. Press the Add soft key to add a contact.
3. Enter a unique contact name in the Name field and contact numbers in the corresponding fields.
4. Press the Save soft key to accept the change.

Edit a Contact

1. Press the Directory soft key when the phone is idle, then select All Contacts.
2. Press  or to select the desired contact, press the Option soft key and then select Detail from the prompt list.
3. Edit the contact information.
4. Press the Save soft key to accept the change.

Delete a Contact

1. Press the Directory soft key when the phone is idle, then select All Contacts.
2. Press  or to select the desired contact, press the Option soft key and then select Delete from the prompt list.
3. Press OK soft key when the LCD screen prompts, "Delete selected item?"

Change Ring Tones

Configure Available Phone Keys

Available phone keys set as speed dials, one-touch transfer buttons, etc. are managed by your System Administrator or through the User Portal.

Access (Star) Codes