Yealink SIP-T21P E2

Soft Keys

Soft keys appear at the bottom of your screen and change depending on where you are in a call sequence. You select a soft key by pressing the physical button directly underneath it.

Watching your soft keys is one of the most helpful things you can do when using your phone. In almost all cases, the action you are most likely to take next in a call sequence will appear as a soft key.

Buttons

Buttons are physical keys on your phone that are programmed and labeled to always perform a specific function (e.g., microphone mute).

Locating Phone Extension

The phone's extension is typically programmed into the first one or two buttons and is displayed on the screen.

Navigate Onscreen Lists and Menus

You use the navigation dial to navigate onscreen lists and menus. The button in the center functions as an enter or select key.

Set Up Voicemail for Phone's Extension

The first time you access the Message Center on a phone, the system will walk you through the voicemail setup. 

Depending on the phone model, you may access the Message Center by pressing the Voicemail button (marked with , , or MESSAGE) or the Vmail soft key.

Check Voicemail From Your Phone

Press the Voicemail button (marked with , , or MESSAGE) or the Vmail soft key, and follow the prompts.

Check Voicemail From Another UCaaS Phone

1. Press the Voicemail button (marked with , , or MESSAGE) or the Vmail soft key on the phone you are using.
2. When you hear the voicemail greeting, press the star key (*).
3. Enter your full 10-digit number when prompted.
   Note:

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.
4. Follow the prompts.

Check Voicemail Remotely

If you have a direct dial number:

1. Call your number.
2. When you hear your voicemail greeting, press the star key (*).
3. Follow the prompts.

If you have an extension-only number:

1. Dial 877-675-1152.
2. Enter your full 10-digit number.
   Note:

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.

   3. Follow the prompts.

Set Up and Check Voicemail on Line Forked to Your Phone (e.g., Main)

If you have another line on your phone in addition to your personal extension:

1. Press the line key to select which voicemail to access.
2. Press the Voicemail button (marked with , , or MESSAGE) or the Vmail soft key.

The first time you access the Message Center for the forked line, the system will walk you through your voicemail setup.

Voicemail Menu Options

Using the Handset

1. Using the dial pad, enter the number you are calling.
2. Pick up the handset.

Using the Speakerphone

1. Using the dial pad, enter the number you are calling
2. Press the speaker button or the Send soft key.

Using the Headset

1. With the headset connected, press to activate the headset mode.
2. Enter the number
3. Press the Send soft key.

Using the Handset

When a call comes in, pick up the handset.

Using the Speakerphone

When a call comes in, press , the Answer soft key, or the flashing line key.

Using the Headset

With your headset connected and activated, press when a call comes in.

Answer Second Incoming Call

Press Answer or the flashing Line Key.

To reject an incoming call and send it directly to voicemail, press the Reject soft key.

Using the Handset

Press the EndCall soft key or place the handset in the cradle.

Using the Speakerphone

Press or the EndCall soft key.

Using the Headset

Press the EndCall soft key.

Press to mute the microphone during a call.

Press again to unmute the call.

Place a Call on Hold

Press the Hold soft key or hold button (if available) during an active call. 

Hold buttons are marked with a phone handset combined with a pause symbol.

Resume a Held Call

Press the flashing line key, the Resume soft key, or the hold button, if available.

Blind Transfer

To transfer a call to a recipient without speaking with the recipient first, use a Blind transfer.

1. Press the Transfer soft key or the Transfer button during an active call. The call is automatically placed on hold.
2. Enter the number to which you want to transfer the call.
3. Press the B Trans soft key or the Transfer button.

Consultative Transfer

If you would like to speak to the recipient before transferring a call, use a Consultative transfer.

1. Press the Transfer button or the Transfer soft key during an active call. The call is automatically placed on hold.
2. Place a call to the transfer recipient by entering their number then waiting for the call to complete or pressing the Send soft key.
3. When the transfer recipient answers, if they are available to take the call, press the Transfer button or the Transfer soft key to complete the transfer.

Return to the Original Caller

If the transfer recipient isn't available to take the call, press the End Call soft key. Then, take the original call off hold by pressing the blinking line key or the Resume soft key.

Swap calls during consultative transfer

Once you connect with the transfer recipient during a consultative transfer, press Swap to return to the original caller. Press Swap again to return to the transfer recipient.

Direct to Voicemail Transfer

Transferring to a 4-Digit Extension

1. Press the Transfer button or soft key during an active call. The call is automatically placed on hold.
2. Enter *90 followed by the extension to which you want to transfer the call.
3. Press the Transfer button or the B Transfer soft key.

Transferring to a 5-Digit or 6-Digit Extension

1. Press the Transfer button or soft key during an active call. The call is automatically placed on hold.
2. Enter * followed by the number to which you want to transfer the call.
3. Press B Transfer.

1. When the phone is idle, select Menu > Features > Call Forward.
2. Select the desired forward type:
   • Always Forward - Incoming calls are forwarded unconditionally.
   • Busy Forward - Incoming calls are forwarded when the phone is busy.
   • No Answer Forward - Incoming calls are forwarded if not answered after a period of time.
3. Enter the number to which you'd like to forward calls in the Forward to field.
4. For No Answer Forward, press  or to select the desired ring time to wait before forwarding from the After Ring Time field.
5. Press Save to accept the change.

1. Press the Conference soft key during an active call. The active call is automatically placed on hold.
2. Enter the number of the party you would like to conference in. Wait, or press the Send soft key.
3. When the second party answers, press the Conference soft key again. All parties are now joined in the conference.
4. Press the EndCall soft key to disconnect all parties or to leave a three-way conference.
   1. You can split the conference call into two individual calls by pressing the Split soft key.

Call Park allows you to place a call on hold so it can be retrieved from any other UCaaS phone in your building.

Park a Call

To park a call:

1. Press Transfer. The call is automatically placed on hold.
2. Dial *98.
3. Press Send or wait.
4. You hear a message telling you the orbit number on which the call is parked and prompting you to complete the transfer. Press Transfer to complete.
5. Let the call recipient know they have a parked call and the orbit number on which the call is parked.

Pick Up a Parked Call

To pick up a parked call, go to any UCaaS phone in the building and dial *99 followed by the orbit number.

When your phone is set to Do Not Disturb and your extension is assigned a Pro or Executive feature package, your phone will not ring, and incoming calls will be rejected

When your phone is set to Do Not Disturb, and your extension is assigned any other feature package besides Pro or Executive, your phone will not ring, and incoming calls will be forwarded immediately to your voicemail.

You can toggle Do Not Disturb on and off by going to Menu > Features > DND or by pressing the DND soft key, if it is available.

If UCaaS is integrated with your building's intercom system, your System Administrator will provide you with an extension to dial for making announcements through the building speakers.

If your system is set up with one zone only (typically All Call):

1. Dial the intercom system extension.
2. Make your announcement.
3. When finished, hang up.

If your intercom system is set up with multiple zones for broadcasting announcements to specific areas. (e.g., outside, East wing, etc.):

1. Dial the intercom system extension.
2. When you hear a tone, enter the number of the zone you wish to broadcast to.
3. After hearing another tone, make your announcement.
4. When finished, hang up.

You can view a list of up to 100 missed, placed, received, and forwarded call records.

1. Press the History soft key when the phone is idle. Press or  to scroll through the list.
2. Once an entry is highlighted, you can:
   • Press the Send soft key to call the entry.
   • Press the Delete soft key to delete the entry from the list.
   • Press the Option soft key to:
     • Select Detail to view detailed information about the entry.
     • Select Add to Contact to view detailed information about the entry.
     • Select Add to Blacklist to add the entry to the blacklist.
     • Select Delete All to delete all entries from the list.

To clear the onscreen Missed Calls alert, press History to view your Missed Calls.

Adjust Call Volume

During an active call, press + or - to adjust the call volume.

Adjust Ringer Volume

While the phone is idle or ringing, press + or - to adjust the ringer volume.

Available phone keys set as speed dials and one-touch transfer buttons, are managed by your System Administrator or through the User Portal.