Yealink SIP-T21P E2
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Yealink SIP-T21P E2

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Download Quick Reference Guide

Getting to Know Your Phone

Soft Keys

Soft keys appear at the bottom of your screen and change depending on where you are in a call sequence. You select a soft key by pressing the physical button directly underneath it.

Watching your soft keys is one of the most helpful things you can do when using your phone. In almost all cases, the action you are most likely to take next in a call sequence will appear as a soft key.

Buttons

Buttons are physical keys on your phone that are programmed and labeled to always perform a specific function (e.g., microphone mute).

Locating Phone Extension

The phone's extension is typically programmed into the first one or two buttons and is displayed on the screen.

Note
Having two keys programmed with the phone's extension makes it easy to answer a second incoming call or place a second outbound call.

Navigate Onscreen Lists and Menus

You use the navigation dial to navigate onscreen lists and menus. The button in the center functions as an enter or select key.

Set Up and Check Voicemail

Set Up Voicemail for Phone's Extension

The first time you access the Message Center on a phone, the system will walk you through the voicemail setup. 

Depending on the phone model, you may access the Message Center by pressing the Voicemail button (marked with , , or MESSAGE) or the Vmail soft key.

Check Voicemail From Your Phone

Press the Voicemail button (marked with , , or MESSAGE) or the Vmail soft key, and follow the prompts.

Check Voicemail From Another UCaaS Phone

  1. Press the Voicemail button (marked with , , or MESSAGE) or the Vmail soft key on the phone you are using.
  2. When you hear the voicemail greeting, press the star key (*).
  3. Enter your full 10-digit number when prompted.
    Note:
    If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.
  4. Follow the prompts.

Check Voicemail Remotely

If you have a direct dial number:

  1. Call your number.
  2. When you hear your voicemail greeting, press the star key (*).
  3. Follow the prompts.

If you have an extension-only number:

  1. Dial 877-675-1152.
  2. Enter your full 10-digit number.
    Note:
    If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.
    3. Follow the prompts.

Set Up and Check Voicemail on Line Forked to Your Phone (e.g., Main)

If you have another line on your phone in addition to your personal extension:

  1. Press the line key to select which voicemail to access.
  2. Press the Voicemail button (marked with , , or MESSAGE) or the Vmail soft key.

The first time you access the Message Center for the forked line, the system will walk you through your voicemail setup.

Voicemail Menu Options

Note
Depending on the feature package assigned to the extension, sub-menus may vary slightly from those shown in the chart.

ENA SmartVoice voicemail menu options (1)

Place Calls

Note

You do not have to dial a nine, zero, or any other prefix to make an outbound call.

You may dial any other UCaaS phone in your system using the phone’s 4 or 5-digit extension.

Using the Handset

  1. Using the dial pad, enter the number you are calling.
  2. Pick up the handset.
Note
You can place a call by picking up the handset before dialing. However, please be aware that the system will attempt to complete the call after a slight pause in entering digits on the dial pad.

Using the Speakerphone

  1. Using the dial pad, enter the number you are calling
  2. Press the speaker button or the Send soft key.
Note
You can place a call by picking up the handset before dialing. However, please be aware that the system will attempt to complete the call after a slight pause in entering digits on the dial pad.

Using the Headset

  1. With the headset connected, press to activate the headset mode.
  2. Enter the number
  3. Press the Send soft key.
Note
During a call, you can alternate between the headset, speakerphone, and handset modes by pressing , the Speakerphone key or by picking up the handset. Headset mode requires a connected headset.

Answer Calls

Using the Handset

When a call comes in, pick up the handset.

Using the Speakerphone

When a call comes in, press , the Answer soft key, or the flashing line key.

Using the Headset

With your headset connected and activated, press when a call comes in.

Answer Second Incoming Call

Press Answer or the flashing Line Key.

Note
When you answer a second call, the first caller is automatically placed on hold.

Reject Calls

To reject an incoming call and send it directly to voicemail, press the Reject soft key.

End Calls

Using the Handset

Press the EndCall soft key or place the handset in the cradle.

Using the Speakerphone

Press or the EndCall soft key.

Using the Headset

Press the EndCall soft key.

Redial

Press RD twice when the phone is idle to dial out the last dialed number.

To redial a number from the Placed Calls list. 

  1. Press RD.
  2. Press or to select the number you would like to redial.
  3. Press the Send soft key.

Mute and Unmute Calls

Press to mute the microphone during a call.

Press again to unmute the call.

Hold and Resume Calls

Place a Call on Hold

Press the Hold soft key or hold button (if available) during an active call. 

Hold buttons are marked with a phone handset combined with a pause symbol.

Resume a Held Call

Press the flashing line key, the Resume soft key, or the hold button, if available.

Note
If there is more than one call on hold, you may need to press  or to select the desired call before you see the Resume soft key.

Transfer Calls

The transfer button the Yealink SIP-T21P E2 is labeled TRAN.

Blind Transfer

To transfer a call to a recipient without speaking with the recipient first, use a Blind transfer.

  1. Press the Transfer soft key or the Transfer button during an active call. The call is automatically placed on hold.
  2. Enter the number to which you want to transfer the call.
  3. Press the B Trans soft key or the Transfer button.
Note
If you have a button on your phone programmed as a speed dial, a one-touch transfer, or an enhanced monitor extension, you may press that button during an active call to blind transfer the call to that extension.

Consultative Transfer

If you would like to speak to the recipient before transferring a call, use a Consultative transfer.

  1. Press the Transfer button or the Transfer soft key during an active call. The call is automatically placed on hold.
  2. Place a call to the transfer recipient by entering their number then waiting for the call to complete or pressing the Send soft key.
  3. When the transfer recipient answers, if they are available to take the call, press the Transfer button or the Transfer soft key to complete the transfer.

Return to the Original Caller

If the transfer recipient isn't available to take the call, press the End Call soft key. Then, take the original call off hold by pressing the blinking line key or the Resume soft key.

Swap calls during consultative transfer

Once you connect with the transfer recipient during a consultative transfer, press Swap to return to the original caller. Press Swap again to return to the transfer recipient.

Direct to Voicemail Transfer

Transferring to a 4-Digit Extension

  1. Press the Transfer button or soft key during an active call. The call is automatically placed on hold.
  2. Enter *90 followed by the extension to which you want to transfer the call.
  3. Press the Transfer button or the B Transfer soft key.

Transferring to a 5-Digit or 6-Digit Extension

  1. Press the Transfer button or soft key during an active call. The call is automatically placed on hold.
  2. Enter * followed by the number to which you want to transfer the call.
  3. Press B Transfer.

Forward Calls Using Phone Menu

Note
You may also use an Access (Star) Code for this feature.
  1. When the phone is idle, select Menu > Features > Call Forward.
  2. Select the desired forward type:
    • Always Forward - Incoming calls are forwarded unconditionally.
    • Busy Forward - Incoming calls are forwarded when the phone is busy.
    • No Answer Forward - Incoming calls are forwarded if not answered after a period of time.
  3. Enter the number to which you'd like to forward calls in the Forward to field.
  4. For No Answer Forward, press  or to select the desired ring time to wait before forwarding from the After Ring Time field.
  5. Press Save to accept the change.

Make a Conference Call

  1. Press the Conference soft key during an active call. The active call is automatically placed on hold.
  2. Enter the number of the party you would like to conference in. Wait, or press the Send soft key.
  3. When the second party answers, press the Conference soft key again. All parties are now joined in the conference.
  4. Press the EndCall soft key to disconnect all parties or to leave a three-way conference.
    1. You can split the conference call into two individual calls by pressing the Split soft key.
Note
Pressing EndCall in a three-way conference will not disconnect all parties. The other parties will remain connected.
If you would like to end the call for all three-way parties, Split into individual calls then EndCall each.

Park Calls

Call Park allows you to place a call on hold so it can be retrieved from any other UCaaS phone in your building.

Park a Call

To park a call:

  1. Press Transfer. The call is automatically placed on hold.
  2. Dial *98.
  3. Press Send or wait.
  4. You hear a message telling you the orbit number on which the call is parked and prompting you to complete the transfer. Press Transfer to complete.
  5. Let the call recipient know they have a parked call and the orbit number on which the call is parked.

Pick Up a Parked Call

To pick up a parked call, go to any UCaaS phone in the building and dial *99 followed by the orbit number.

Note
If you would like to use the call park feature and it is not activated on your phone, please contact your System Administrator.

Do Not Disturb (DND)

When your phone is set to Do Not Disturb and your extension is assigned a Pro or Executive feature package, your phone will not ring, and incoming calls will be rejected

When your phone is set to Do Not Disturb, and your extension is assigned any other feature package besides Pro or Executive, your phone will not ring, and incoming calls will be forwarded immediately to your voicemail.

You can toggle Do Not Disturb on and off by going to Menu > Features > DND or by pressing the DND soft key, if it is available.

Note
If you are not receiving calls, check to make sure Do Not Disturb is not activated on your phone.

Paging

If UCaaS is integrated with your building's intercom system, your System Administrator will provide you with an extension to dial for making announcements through the building speakers.

If your system is set up with one zone only (typically All Call):

  1. Dial the intercom system extension.
  2. Make your announcement.
  3. When finished, hang up.

If your intercom system is set up with multiple zones for broadcasting announcements to specific areas. (e.g., outside, East wing, etc.):

  1. Dial the intercom system extension.
  2. When you hear a tone, enter the number of the zone you wish to broadcast to.
  3. After hearing another tone, make your announcement.
  4. When finished, hang up.

Access and Use Call History

You can view a list of up to 100 missed, placed, received, and forwarded call records.

  1. Press the History soft key when the phone is idle. Press or  to scroll through the list.
  2. Once an entry is highlighted, you can:
    • Press the Send soft key to call the entry.
    • Press the Delete soft key to delete the entry from the list.
    • Press the Option soft key to:
      • Select Detail to view detailed information about the entry.
      • Select Add to Contact to view detailed information about the entry.
      • Select Add to Blacklist to add the entry to the blacklist.
      • Select Delete All to delete all entries from the list.

Clear Missed Calls Alert

To clear the onscreen Missed Calls alert, press History to view your Missed Calls.

Adjust Volume

Adjust Call Volume

During an active call, press + or - to adjust the call volume.

Adjust Ringer Volume

While the phone is idle or ringing, press + or - to adjust the ringer volume.

Change Ring Tone

Alert
Changes to ring tones made through your phone's menu will reset to the default each evening. If you wish to customize the ring tone, please contact your System Administrator.

Program Phone Keys

Available phone keys set as speed dials and one-touch transfer buttons, are managed by your System Administrator or through the User Portal.

Warning
While it is possible to make changes through the phone menu instead of the portal, any changes made this way will be reset to the default when the phone reboots. The phone reboots if disconnected from its power source or during overnight system updates.


Access (Star) Codes

Access CodeWhat It DoesAvailable In Feature PackageNotes
*53Directed Call PickupAll except PrimeDial *53 followed by the extension of a ringing phone to pick it up.
*54
Group Call PickupAll except Prime

Dial *54 to pick up a call ringing on a phone that is a member of a Call Pickup Group of which your phone is a member.

Call Pickup Groups are set up by your System Administrator.

*62
Enable Busy Call ForwardingAll except Pro and Executive
Extensions assigned a Pro or Executive feature package, are forwarded using the Reach Me function in the User Portal and not access (star) codes.
*63
Disable Busy Call ForwardingAll except Pro and Executive
Extensions assigned a Pro or Executive feature package, are forwarded using the Reach Me function in the User Portal and not access (star) codes.
*69
Automatic RecallAllPlays an announcement of the number of the last call received.
*72
Enable Unconditional Call Forward
All except Pro and Executive
Extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the User Portal and not access (star) codes.
*73
Disable Unconditional Call ForwardAll except Pro and Executive
Extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the User Portal and not access (star) codes.
*92
Enable Call Forwarding on No Answer
All except Pro and Executive
Extensions assigned a Pro or Executive feature package, are forwarded using the Reach Me function in the User Portal and not access (star) codes.
*93
Disable Call Forwarding on No AnswerAll except Pro and Executive
Extensions assigned a Pro or Executive feature package, are forwarded using the Reach Me function in the User Portal and not access (star) codes.
*98
Call ParkAllPress Transfer followed by *98 to park a call.
Call Park is enabled by your System Administrator.
*99
Retrieve Parked CallAllPress *99 followed by the Park Orbit to retrieve a parked call.
Call Park is enabled by your System Administrator.
*318
VoicemailAll

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