---
title: "Managed VPN"
slug: "vpn"
updated: 2023-12-29T19:16:09Z
published: 2023-12-29T19:16:10Z
canonical: "help.ena.com/vpn"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.ena.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managed VPN (formerly ENA NetShield VPN)

Utilizing industry-standard security appliance architecture, the managed firewall service leverages ENA by Zayo's national backbone to deliver a fully managed and highly available security service.

## Connecting to your network by VPN

Prior to activating your managed VPN, your Project Manager will provide you or your technology contact with the following:

- IP address for your VPN connection.
- Group name.
- Shared Secret/Pre-shared key.

## Setting Up Your VPN Connection for Windows PCs

1. Download the most current version of Fortinet VPN Client for Windows.
2. **Right Click** and **Run as Administrator.**

![Graphical user interface, text, application Description automatically generated](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/enanetshieldvpnforwindows-image-kbvp7m8u.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A07%3A11Z&se=2026-10-28T11%3A07%3A11Z&sr=c&sp=r&sig=KZskRBHWN0hdk%2BxJabah7U66ua6xJZLjfx7oOxSYUJA%3D)
3. Check **Yes**, I have read and accepted the license agreement.
4. Click **Next**.

![Graphical user interface, text, application, Word, email Description automatically generated](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/enanetshieldvpnforwindows-image-4h9xmi0t.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A07%3A11Z&se=2026-10-28T11%3A07%3A11Z&sr=c&sp=r&sig=KZskRBHWN0hdk%2BxJabah7U66ua6xJZLjfx7oOxSYUJA%3D)
5. Click **Install**.

![Graphical user interface, text, application, email Description automatically generated](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/enanetshieldvpnforwindows-image-rc2ueto8.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A07%3A11Z&se=2026-10-28T11%3A07%3A11Z&sr=c&sp=r&sig=KZskRBHWN0hdk%2BxJabah7U66ua6xJZLjfx7oOxSYUJA%3D)
6. Click **Finish** to complete the installation.
7. After the installation completes, launch the FortiClient VPN.
8. Click the **checkbox** and **I accept** to move to the configuration.

![Graphical user interface, text, application Description automatically generated](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/enanetshieldvpnforwindows-image-jejintc8.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A07%3A11Z&se=2026-10-28T11%3A07%3A11Z&sr=c&sp=r&sig=KZskRBHWN0hdk%2BxJabah7U66ua6xJZLjfx7oOxSYUJA%3D)
9. Click **Configure VPN to** continue.

![Graphical user interface, text, application Description automatically generated](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/enanetshieldvpnforwindows-image-bn5m9n0q.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A07%3A11Z&se=2026-10-28T11%3A07%3A11Z&sr=c&sp=r&sig=KZskRBHWN0hdk%2BxJabah7U66ua6xJZLjfx7oOxSYUJA%3D)
10. Select **SSL-VPN**.
11. Name the connection and enter an optional description.
12. Under Remote Gateway, enter your **VPN’s URL**.

![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/enanetshieldvpnforwindows-image-9wwi5bj8.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A07%3A11Z&se=2026-10-28T11%3A07%3A11Z&sr=c&sp=r&sig=KZskRBHWN0hdk%2BxJabah7U66ua6xJZLjfx7oOxSYUJA%3D)
13. To save time, we suggest selecting **Save login**.
14. Enter the username in the **Username** field.
15. Click **Save**.
16. To start the VPN, enter the user’s **Password** and click **Connect**.

![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/enanetshieldvpnforwindows-image-vyix97el.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A07%3A11Z&se=2026-10-28T11%3A07%3A11Z&sr=c&sp=r&sig=KZskRBHWN0hdk%2BxJabah7U66ua6xJZLjfx7oOxSYUJA%3D)

## Connecting on a machine running Mac OS 10.6 or later

### Setting Up Your VPN Connection

1. Open **System Preferences** in the Apple menu.![001_VPN_Mac_OS_set_up_open_preferences](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/001_VPN_Mac_OS_set_up_open_preferences.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A07%3A11Z&se=2026-10-28T11%3A07%3A11Z&sr=c&sp=r&sig=KZskRBHWN0hdk%2BxJabah7U66ua6xJZLjfx7oOxSYUJA%3D)
2. Open **Network**.![002_VPN_Mac_OS_set_up_select_network](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/002_VPN_Mac_OS_set_up_select_network.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A07%3A11Z&se=2026-10-28T11%3A07%3A11Z&sr=c&sp=r&sig=KZskRBHWN0hdk%2BxJabah7U66ua6xJZLjfx7oOxSYUJA%3D)
3. Click .![003_VPN_Mac_OS_set_up_click_plus_sign](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/003_VPN_Mac_OS_set_up_click_plus_sign.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A07%3A11Z&se=2026-10-28T11%3A07%3A11Z&sr=c&sp=r&sig=KZskRBHWN0hdk%2BxJabah7U66ua6xJZLjfx7oOxSYUJA%3D)
4. Select **VPN** from the **Interface** drop down menu.
5. Select **Cisco IPSec** from the **VPN Type** drop down menu.
6. Type in the **Service Name** of your choice.![004_005_006_VPN_Mac_OS_set_up_interface_VPN_type_service_name](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/004_005_006_VPN_Mac_OS_set_up_interface_VPN_type_service_name.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A07%3A11Z&se=2026-10-28T11%3A07%3A11Z&sr=c&sp=r&sig=KZskRBHWN0hdk%2BxJabah7U66ua6xJZLjfx7oOxSYUJA%3D)
7. Enter the **Server Address**.
8. Enter your network **Account Name**.
9. Enter your network **Password**.![007_008_009_VPN_Mac_OS_set_up_server_address_account_name_password](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/007_008_009_VPN_Mac_OS_set_up_server_address_account_name_password.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A07%3A11Z&se=2026-10-28T11%3A07%3A11Z&sr=c&sp=r&sig=KZskRBHWN0hdk%2BxJabah7U66ua6xJZLjfx7oOxSYUJA%3D)
10. Click **Authentication Settings.![010_VPN_Mac_OS_set_up_click_authentication_settings](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/010_VPN_Mac_OS_set_up_click_authentication_settings.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A07%3A11Z&se=2026-10-28T11%3A07%3A11Z&sr=c&sp=r&sig=KZskRBHWN0hdk%2BxJabah7U66ua6xJZLjfx7oOxSYUJA%3D)**
11. Enter the **Shared Secret**.
12. Enter the **Group Name**.
13. Click **OK**.![011_012_013_VPN_Mac_OS_set_up_enter_shared_secret_group_name_click_ok](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/011_012_013_VPN_Mac_OS_set_up_enter_shared_secret_group_name_click_ok.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A07%3A11Z&se=2026-10-28T11%3A07%3A11Z&sr=c&sp=r&sig=KZskRBHWN0hdk%2BxJabah7U66ua6xJZLjfx7oOxSYUJA%3D)

### Starting a VPN Session

1. Open **System Preferences** in the Apple menu.![001_VPN_Mac_OS_set_up_open_preferences1](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/001_VPN_Mac_OS_set_up_open_preferences1.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A07%3A11Z&se=2026-10-28T11%3A07%3A11Z&sr=c&sp=r&sig=KZskRBHWN0hdk%2BxJabah7U66ua6xJZLjfx7oOxSYUJA%3D)
2. Open **Network**.![002_VPN_Mac_OS_set_up_select_network1](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/002_VPN_Mac_OS_set_up_select_network1.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A07%3A11Z&se=2026-10-28T11%3A07%3A11Z&sr=c&sp=r&sig=KZskRBHWN0hdk%2BxJabah7U66ua6xJZLjfx7oOxSYUJA%3D)
3. Highlight the VPN network and click **Connect**.![003_VPN_Mac_OS_start_session_click_connect](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/003_VPN_Mac_OS_start_session_click_connect.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A07%3A11Z&se=2026-10-28T11%3A07%3A11Z&sr=c&sp=r&sig=KZskRBHWN0hdk%2BxJabah7U66ua6xJZLjfx7oOxSYUJA%3D)
4. Enter your network **Account Name** and **Password**.
5. Click **OK**.![004_005_VPN_Mac_OS_start_session_enter_username_and_password_click_OK](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/004_005_VPN_Mac_OS_start_session_enter_username_and_password_click_OK.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A07%3A11Z&se=2026-10-28T11%3A07%3A11Z&sr=c&sp=r&sig=KZskRBHWN0hdk%2BxJabah7U66ua6xJZLjfx7oOxSYUJA%3D)
6. If the connection was successful, status will show as **Connected**.![006_VPN_Mac_OS_start_session_status_connected](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/006_VPN_Mac_OS_start_session_status_connected.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A07%3A11Z&se=2026-10-28T11%3A07%3A11Z&sr=c&sp=r&sig=KZskRBHWN0hdk%2BxJabah7U66ua6xJZLjfx7oOxSYUJA%3D)