--- title: "ZAYO Voice Mobile (formerly ENA SmartUC Mobile)" slug: "ucaas-mobile" description: "ENA SmartUC Mobile app Help Guide ENA SmartVoice by Zayo" updated: 2026-01-27T15:40:29Z published: 2026-01-27T15:40:29Z canonical: "help.ena.com/ucaas-mobile" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.ena.com/llms.txt > Use this file to discover all available pages before exploring further. # ZAYO Voice Mobile (formerly ENA SmartUC Mobile) [Download Quick Reference Guide](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ena-smartuc-quick-reference-guide-mobile.pdf?sv=2026-02-06&spr=https&st=2026-11-02T23%3A20%3A29Z&se=2026-11-03T00%3A20%3A29Z&sr=c&sp=r&sig=upCh2OZx6GlXWN8SDw%2BWyDuB95v0GYco5cZiVIZmxMA%3D) ZAYO Voice Mobile (formerly ENA SmartUC Mobile) is our unified communications solution that delivers the seamlessly integrated cloud calling, video conferencing, instant messaging, presence, SMS texting, and collaboration features your organization needs to operate virtually and collaborate from anywhere on any iOS or Android tablet or mobile device. Enable communications without compromising privacy. Keep your personal number private – quickly and easily make calls and send text messages from your ZAYO Voice number. ## Compatible Devices ZAYO Voice Mobile works on the following mobile devices: - Android devices running version 6.0 or later. - iOS devices running version 11.0 or later. Video calling only works on devices that have a front-facing camera. ## Download and Log In 1. Download **ENA SmartUC** from Google Play or the iTunes App Store. The first time you open the app, it will walk you through the initial setup. 2. When prompted, enter your full 10-digit ZAYO Voice phone number and account password.NoteIf you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. Check with your system administrator if you do not know your customer prefix. 3. Enter your account password. If you do not have your account password, contact your system administrator. 4. Move calls to mobile. If you would like to have the ability to switch calls to the device's cellular carrier in the event the Wi-Fi connection used for the call becomes unstable or out of range, enter the ten-digit number of the mobile device and tap **Continue**. Your cell phone number will not be displayed while using the Mobile app. NoteDepending on your device and operating system, you may be presented with other configuration options. ## Call Manager 1. Tap the account icon 2. Tap **Call Manager**. NoteCall Management options vary depending on the feature package assigned to your Zayo extension. ### Call Manager in Enhanced Feature Package #### *Do Not Disturb* When your extension is set to **Do Not Disturb**, calls will be forwarded immediately to your voicemail. If you select **Allow Priority Callers through**, calls from those extensions will ring through to your extension when **Do Not Disturb** is active. You access and manage your **Priority Callers List** from the **Call Manager** settings in your ZAYO Voice Desktop or [User Portal](https://my.ena.com/smartvoice-user/). #### *Ring Your Phones in Order/Together* You may select these options in ZAYO Voice Mobile. You configure these options in the **Call Manager** settings in your ZAYO Voice Desktop or [User Portal](https://my.ena.com/smartvoice-user/). ### Call Manager in Executive Feature Packages You may manage calls according to pre-defined rules or custom rules and schedules you create. You create custom rules and schedules in the **Call Manager** in your ZAYO Voice Desktop or your [User Portal](https://my.ena.com/smartvoice-user/). NoteUse **Send all calls to Voicemail** in the Call Manager rather than the **Do Not Disturb (DND)** button on your phone to send all calls to voicemail for extensions with the Executive feature package. The **DND** button on a phone with an Executive feature package will reject the call rather than send it to voicemail. ## Account Settings ### Change Your Account Password 1. Tap the account icon. 2. Tap **Account Password**. 3. Follow the prompts. ### Contacts Specify Contacts to display and if you'd like to add ZAYO Voice contacts to your Android phone, if applicable. - **Contacts to Display**: Choose which contacts are visible. - **Share with Android Contacts**: Add ZAYO Voice contacts to your Android phone. ## Place Calls When you place a call, the caller ID appears as your ZAYO Voice number. ### *From Contacts Tab* 1. Tap **Contacts** at bottom of the screen. 2. Tap the contact to whom you would like to place a call. 3. Tap **Call** or . ### *From Phone Tab* Tap **Phones** at bottom of the screen and either: - Tap the dial pad icon and enter the number. - Tap an entry in the **Call History** list and tap **Call** or . ### *From Call History* 1. Tap **Phone** at bottom of the screen. 2. Tap **Call History**. 3. Tap next to the entry for the number would like to call. ## Receive Calls ### *Single Call* When you receive a call to your number, the call appears on your mobile device with the option to accept or reject the call. ### *Second Call* When you are on an active call and a second call comes in, you see options to: - Hold the existing call and answer the new call. - End the existing call and answer the new call. - Reject the new call. ## Transfer Calls 1. When you are on an active call, tap **Add/Transfer**. The caller is automatically placed on hold. 2. Select a contact or use the dialer tab (dial pad) to enter the number to which you would like to transfer the call. 3. Tap the contact’s number or . 4. Chose how you'd like to handle the transfer from the list: transfer after speaking or transfer immediately 5. If transfer after speaking was selected - when the recipient answers, tap **Transfer**. ## Merge Calls 1. When you are on an active call, tap **Add/Transfer**. The caller is automatically placed on hold. 2. Select a contact or use the dialer tab (dial pad) to enter the number of the person you would like to conference into the call. 3. Tap the contact’s number or . 4. When the recipient answers, tap **Merge**. ## Voicemail ### Set Up Voicemail The first time you access the Message Center, the system will walk you through your voicemail setup. To initialize your voicemail, dial *318 from ZAYO Voice Mobile and follow the prompts. *If you have already setup voicemail on your desk phone, it is not necessary to initialize your voicemail again.* ### Manage Voicemail Tap **Phone** and **Voicemail** to access voicemail. *If your system administrator has already setup voicemail going to email exclusively, you will not access voicemail from your desk phone or the ZAYO Voice app.* Tap on the **Play** icon to listen to a voicemail. Tap on a voicemail entry to open the available options. Tap **More** to: **Mark as unheard**; **Forward via Email**; **View contact****; or Delete message**. ## Chat NoteAvailability is dependent on the feature package. Chats with external contacts are handled differently than chats with other ZAYO Voice users. Chats with external contacts use SMS (Short Message Service) protocol and are text only. Chats with other ZAYO Voice users use a P2P (peer-to-peer) IM (Instant Message) protocol and may include media (photos, files, and video) in addition to text. You may also create group chats with other ZAYO Voice users. NoteYou see **SMS** or **IM** next to numbers and contacts to denote the type of protocol being used.NoteIf the feature package on your account, does not include SMS, you will not see the chat option for external numbers. ## Meetings NoteAvailability is dependent on the feature package. Tap **Meetings** on the home screen to: **Create; Schedule**; **Join a Meeting**, or **View Upcoming Meetings**. You may also create a meeting from the **Contacts**, **Call History**, or **Voicemail** tabs. NoteWhen you invite non-ZAYO Voice users to a meeting, they are prompted to download the ZAYO Voice meeting application. Once downloaded, will tap **Join a Meeting** rather than log in. ## Log Out of the Mobile app Tap the three dots in the upper right corner and select **Log Out** ## Log In or Out of Multi-Line Hunt Group from ZAYO Voice Mobile To log in or out of a Multi-Line Hunt Group using ZAYO Voice Mobile, dial *96 and follow the prompts. NoteYou will need to know the number of the Multi-Line Hunt Group(s) of which you are a member.