--- title: "ZAYO Voice Desktop (formerly ENA SmartUC Desktop)" slug: "ucaas-desktop" description: "Desktop Help Guide " updated: 2026-02-06T18:30:48Z published: 2026-02-06T18:30:48Z canonical: "help.ena.com/ucaas-desktop" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.ena.com/llms.txt > Use this file to discover all available pages before exploring further. # ZAYO Voice Desktop (formerly ENA SmartUC Desktop) [Quick Reference Guide](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/QRG%20UCaaS%20Desktop.pdf?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) Zayo Voice Desktop (formerly ENA SmartUC Desktop) puts the functionality of your desk phone onto your computer using the Wi-Fi, broadband, or mobile data services available and connected to your computer. You can make and receive calls, hold calls, transfer calls, and conference in a third party. Depending on your account’s feature package, you may also use Desktop to... - chat or send SMS messages - file share - see the presence information of other ZAYO Voice users in your business group - create and schedule meetings with video collaboration. ## System Requirements ### Computer | **Operating System** | Operating System: Microsoft Windows 10 or 11 and MacOS 11 (Big Sur) or later | | --- | --- | | **Processor** | 2GHz processor or higher (not supported on devices powered by Arm processors) | | **Memory** | 2 GB RAM | | **Hard Disk Space** | 900 MB (Does not include space used for local recording) | ### Audio and Video We recommend using an external video camera, external headset, or external speaker and microphone, rather than the computer's built-in speaker, microphone, and camera. Desktop works with the following types of external devices: - Dual-jack multimedia headset - Bluetooth® multimedia headset - USB multimedia headset - USB phone - USB video camera ## Download and Install Click [here](https://smartvoice.ena.com/sip-ps/psi/global/windows/ena-smartuc.exe) to download Windows client. Click [here](https://smartvoice.ena.com/sip-ps/psi/global/mac/ena-smartuc.dmg) to download MacOS client. Customers who operate a central system, like mobile device management (MDM), can use our MSI file to push out this application update to end users. To download the MSI file, click [here](https://smartvoice.ena.com/sip-ps/psi/global/windows/ena-smartuc.msi). ## Log In When prompted, enter your full 10-digit ZAYO Voice phone number and account password Notes - If you have a four, five, or six-digit extension rather than a full 10-digit phone number, include your customer prefix. - If you do not know your customer prefix, contact your system administrator. - If you do not have your account password, contact your system administrator. - Your account password is also used to log in to the ZAYO Voice Administrator/User Portal, and ZAYO Voice Mobile. - Accept the End User License Agreement (EULA) to start using Desktop. ## Change Your Account Password 1. Click **Avatar**. 2. Click **Change Password**. 3. Follow the prompts. ## Settings Select **Avatar**, then **Settings** to manage the application capabilities below. - General - Calls - Meetings (feature package dependent) - Chat (feature package dependent) - Audio & Video ## Add Select the **Add** icon to perform the following actions (as applicable to your assigned feature package). - Start a New call - Start a New group chat - Add a contact - Create, Schedule, or Join a meeting ![add](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/add.jpg?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) ## Contacts By default, your ZAYO Voice Desktop contact list includes all users within your business group. ### Manage Contact Source You may set Desktop to use your Outlook or Apple contacts instead. **Windows:** Avatar > Settings > General > Contacts **Mac:** Avatar > Settings > General > Contacts ### View and Manage Contacts Select the **Contacts** icon. Depending on how your service is set up, the contact list may include: - Contacts saved directly to Desktop - Contacts in the Outlook or Mac address book stored locally on your computer - Contacts from your ZAYO Voice user portal - Contacts in your corporate directory Select a contact and then **Contact details** to view contact information and your call history with the contact. Select the **More** icon to: ![more](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/more.jpg?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) - View chat history - Add to favorites - Be Notified of (or Stop Watching) the contact's availability - Edit contact - Delete contact. ### Favorites For quick access to frequently called numbers, add a contact to your **Favorites** list by selecting the desired contact, then click the Star Symbol next to their name. ## Calls ### In-Call Controls NoteThe available in-call controls vary by feature package. You may not see all the controls described below. ![ENASmartUCDesktopActiveCallWindow](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopActiveCallWindow.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) During an active call, the following in-call controls may appear in the call window: 1. Add a participant 2. Transfer the call 3. Send a chat message to the caller (If available) 4. Uplift the call to a meeting (If available) 5. Put the call on hold 6. Start video feed 7. Mute your microphone 8. Adjust call volume 9. Access the keypad 10. Move call from ZAYO Voice Desktop to Mobile or your desk phone (if available) 11. Record the call 12. Merge an active and held or two held calls into a 3-party conference. 13. End the call ### Place Calls When you place a call from Desktop, the caller ID appears as your ZAYO Voice number. #### *From Dialer* 1. Place cursor in **Enter name or number** field and use the onscreen dialpad or your desktop keyboard to type in the number. 2. Click or, if dialpad is open, click **Call**. ![ENASmartUCDesktopDialer](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopDialer.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) #### *From Contacts* 1. Click **Contacts**. 2. Roll your mouse over contact name and click . #### *From Recent* 1. Click **Recent**. 2. Roll your mouse over a recent call and click . #### *Place* *a Second Call* While on an active call, you may make a second call from the main window. The first call is automatically placed on hold. ![ENASmartUCDesktopSecondCall](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopSecondCall.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) ### Receive Calls #### *Sin**gle Call* When you receive a call to your ZAYO Voice number, the call will appear on your desktop with the option to **Accept** or **Reject** the call. ![ENASmartUCDesktopIncomingCall](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopIncomingCall.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) #### *Sec**ond Call* When you are on an active call and you accept a second call, the first call is automatically placed on hold. ### Transfer Calls #### *Bli**nd Transfer* If you would like to send a call directly to a recipient without speaking to the recipient first: ![ENASmartUCDesktopBlindTransfer](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopBlindTransfer.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) 1. When you are on an active call, click the transfer icon in the active call window. 2. In the transfer window, click the name of the transfer recipient in your contact list or enter number in the **Enter name or number field**. 3. Click **Transfer Call**. #### *Cons**ultative Transfer* If you would like to speak to the recipient before transferring the caller: 1. When you are on an active call, place a call to the transfer recipient by selecting them from the contact list or entering the number in the **Enter name or number field** in the main window. When the transfer recipient answers, the original call is automatically placed on hold.![ENASmartUCDesktopConsultativeTransfer1](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopConsultativeTransfer1.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) 2. You see an active call window for both callers. Click the transfer icon in the window of the call to be transferred. 3. Click on the transfer recipient’s name in the drop-down to complete the transfer.![ENASmartUCDesktopConsultativeTransfer2](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopConsultativeTransfer2.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) #### *Dire**ct To Voicemail Transfer* If you would like to send a call directly to a recipient's voicemail: ![ENASmartUCDesktopDirectVmailTransfer](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopDirectVmailTransfer.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) 1. When you are on an active call, click the transfer icon in the active call window. 2. To transfer to a four-digit extension, enter *90 followed by the number to which you want to transfer the call. To transfer to a five or six-digit extension, enter * followed by the number to which you want to transfer the call. 3. Click **Transfer Call**. #### *Tran**sfer Active Call to Held Call or Held Call to Active Call* When you have one active call and another call on hold, clicking the **Transfer** call icon in either call window will show the other call as a transfer option. ![ENASmartUCDesktopTransferActiveAndHeld](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopTransferActiveAndHeld.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) ### Conference in Third Party If you would like to conference in a third party: ![ENASmartUCDesktopConference](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopConference.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) 1. When you are on an active call, roll your mouse over the active call window and click the plus sign to **Add participant**. 2. In the **Add Participants** window, place a call to the third party by selecting them from the contact list or entering the number in the **Enter name or number field** in the main window. 3. Click **Add**. ### Merge Calls When you are on an active call and have a second caller on hold, click the merge icon in the call window of either call to merge the calls into a three-party conference call. ![ENASmartUCDesktopMerge](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopMerge.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) ### Video Calls If the person you are talking to is also using ZAYO Voice on the same network, you can upgrade your call to video at any time. Click on the Video icon to start your video feed. The other person will receive a prompt inviting them to activate their video. Click on the Video icon at any time to turn off your video feed. ![ENASmartUCDesktopVideoCall](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopVideoCall.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) ## Voicemail ### Set Up Voicemail The first time you access the Message Center, the system will walk your through your voicemail setup. To initialize your voicemail, dial *318 from Desktop and follow the prompts. ### Manage Voicemail Click to listen to and manage voicemail. Voicemail availability in Desktop depends on your voicemail settings. Please contact your system administrator if you have questions on your settings. ## Chat NoteAvailability is dependent on feature package. Chats with external contacts are handled differently than chats with other ZAYO Voice users. Chats with other ZAYO Voice users use a P2P (peer-to-peer) IM (Instant Message) protocol and may include media (photos, files, and video) in addition to text. You may also create group chats with other ZAYO Voice users. Chats with external contacts use SMS (Short Message Service) protocol and are text only. You may view and select from the available chat types for a number in the drop-down in the chat window. ![ENASmartUCDesktopChatTypes](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopChatTypes.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) ### In-Chat Controls NoteIf a chat option is not available for a number, it is grayed out. From within the chat window, you have the option to: ![ENASmartUCDesktopInChatControls](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopInChatControls.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) 1. Receive a notification when a busy or offline contact becomes available 2. Start a video meeting 3. Send files 4. View your chat history with the contact 5. Call the contact 6. Add participants to the conversation ### Instant Messaging #### *Chat U**sing IM with a Single Person* Click the chat icon for any call or contact to initiate a chat with that individual, or **Enter name or number** and click **Chat**. ![ENASmartUCDesktopInitiateChat](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopInitiateChat.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) #### *Crea**te IM Group Chat* Click **New Group Chat** under **File** menu or click **Add Participants** in an active chat window. ![ENASmartUCDesktopChatGroup](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopChatGroup.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) #### *REJ**ECT CALL WITH IM* If Instant Messaging is available between you and an incoming caller you can reject a call and send the caller an instant message. Click the drop-down next to **Reject** and select one of the system messages, or click **Custom Message** to type your own message. ![ENASmartUCDesktopRejectCallIM](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopRejectCallIM.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) ### SMS (Short Message Service) If SMS is enabled for your account, you are able to send and receive text-only messages to numbers, including numbers outside of your business group. 1. Enter the number. 2. Click chat icon or **Chat**. 3. Type message in chat window. 4. Press **Enter**.![ENASmartUCDesktopSMS](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopSMS.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) ## Presence NoteAvailability is dependent on feature package. Let others know whether you are available or busy by setting your Presence to **Online** or **Busy**. ![ENASmartUCDesktopSetPresence](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopSetPresence.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) If you do not set your **Presence**, Desktop automatically shows other Desktop users in your system when you are: - Away ![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657554822680.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) - In a Call ![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657554843773.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) If you are using Desktop for Windows, you may also configure Desktop to show your **Presence** as **In a Meeting** ![](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/image-1657554862783.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D)during busy times on your Outlook Calendar. To configure Desktop Presence to reflect busy times in your Outlook Calendar: 1. Go to **Tools** > **General** and select **Use contacts from Outlook**. This enables your Outlook status to reflect within ZAYO Voice. 2. Go to **Tools** > **Chat** and select **Change my status based on Outlook Calendar events**. ## Recent Calls and Chats ### Recent Calls Click **Recent** > **Calls** to view a list of recent calls. You may initiate a new call or chat from this list. ### Recent Chats Click **Recent** > **Chat** to view a list of recent chats. Click the chat icon to view the chat. ### Clear Missed Call or Chat Alert You see an alert on the **Recent** tab when you miss a call or chat. To view information about the missed call or chat, click **Recent** and click on the **Calls** or **Chats** tab marked with the red dot. ![ENASmartUCDesktopRecent](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopRecent.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) ## Call Manager NoteCall management options vary depending on the feature package assigned to your extension. ### Call Manager in the Enhanced Feature Package To open your **Call Manager**, click your name to open the drop-down menu. #### *Do N**ot Disturb* When your extension is set to **Do Not Disturb**, calls will be forwarded immediately to your voicemail. If you select **Allow calls from the Priority Callers list**, calls from those extensions will ring through to your extension when **Do Not Disturb** is active. To designate **Priority Callers**, click **View all settings** in the drop-down. When **Do Not Disturb** is active, click priority callers to open and manage the list. #### *Ring* *Your Phones in Order/Together* You may select these options in the **Call Manager** drop-down. To configure these options, click **View all settings** in the **Call Manager** drop-down. Select the option you would like to configure from the **Incoming calls** drop-down. ### Call Manager in the Executive Feature Packages To open the **Call Manager** click **Tools**, then **Call Manager**. #### *Rin**g my phone* This is the default setting. When selected, calls to your number or extension will ring your phone. When calls are set to ring your phone, you may set **Additional options** for calls you don't answer or calls that come in while you are in a call. You may also record or upload a custom ringback tone. #### *For**ward to* Select a number from the drop-down menu or enter a new number to forward all calls immediately. #### *Sen**d to voicemail* Click the radio button to send all calls to voicemail. NoteUse this option rather than **Do Not Disturb** to send all calls to voicemail for extensions with the Executive feature package. The **DND** button on a phone with an Executive feature package assigned to the extension will reject the call rather than send it to voicemail. #### *Use* *rules* Select a set of previously created rules from the drop-down to apply them to incoming calls. Click **Rules** to create a **New Set of Rules** or to **Add New Rule** to an existing set. #### *Han**dle depending on the time or day* Apply different call handling rules to different schedule periods. Click **Weekly Schedule** to create regular schedule periods. Click **Special Days** to designate holidays or other days to which to apply specific rules. ## Log In or Out of Multi-Line Hunt Group from Desktop To log in or out of a Multi-Line Hunt Group using Desktop, open **Tools > Groups**. With the MLHG name highlighted under **Group Membership**, click **Login** or **Logout** under **Status**. ![ENASmartUCDesktopMLHGLogin](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopMLHGLogin.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) ## ZAYO Voice Meet NoteZAYO Voice Meet is available as an add-on to the Enhanced and Executive feature packages. ### Manage Settings #### *Meet for Windows* 1. Click **Tools**. 2. Click **Options**. 3. Click **Meetings**. 4. For additional settings, click **Advanced Settings**. #### *Meet for Mac* 1. Click **ENA SmartUC Desktop** in the menu bar. 2. Click **Preferences**. 3. Click **Meetings**. 4. For additional settings click **Advanced Settings**. ### Instant Meetings 1. Click **Meetings** or . 2. Click **Create a Meeting**. 3. Click **Invite IM Contacts** to choose other ZAYO Voice users within your business group. 4. Check the box for IM Contacts would like to invite.![ENASmartUCDesktopInstantMeetingIM](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopInstantMeetingIM.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) 5. Click **Invite Others** to **Send Email Invite** or **Copy Meeting Link** to send to people who are not ZAYO Voice users in your business group or to people who are outside of your business group.![ENASmartUCDesktopInstantMeetingOthers](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopInstantMeetingOthers.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D)NoteWhen you invite non-ZAYO Voice users to a meeting, they are prompted to download the meeting application. Once downloaded, participants will tap **Join a Meeting** rather than **Log In**. 6. Click **Start Meeting**.![ENASmartUCDesktopInstantMeetingStart](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopInstantMeetingStart.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) ### Schedule a Meetings #### *Sc**hedule* 1. Click **Meetings** or . 2. Click **Schedule a Meeting**. 3. Enter a topic, time and date, and configure additional options for your meeting. 4. Choose the **Calendar** to which you would like to add the meeting. 5. Click **Schedule**.![ENASmartUCDesktopScheduleMeeting](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopScheduleMeeting.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) 6. Invite participants to the meeting created in your calendar.NoteWhen you invite non-ZAYO Voice users to a meeting, they are prompted to download the meeting application. Once downloaded, participant will tap **Join a Meeting** rather than **Log In**. #### *Sta**rt* 1. Click **Meetings** or . 2. Click **View Upcoming Meetings**. 3. Hover your mouse over the meeting you would like to begin and click **Start**.![ENASmartUCDesktopUpcomingMeetingStart](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopUpcomingMeetingStart.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) ### In-Meeting Controls #### *Au**dio* | ![ENASmartUCDesktopInMeetingControlsAudio](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopInMeetingControlsAudio.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) | Click the microphone icon to mute or unmute. Click ^ to open the in-meeting audio controls. These include device selection and an audio device test function. | | --- | --- | #### *V**i**deo* | ![ENASmartUCDesktopInMeetingControlsVideo](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopInMeetingControlsVideo.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) | Click the video icon to start or stop video. Click ^ to open the in-meeting video controls. These include device selection and a virtual background feature. | | --- | --- | To add a virtual background: 1. Click ^ next to **Start/Stop Video**. 2. Click **Choose Virtual Background**. #### *Sec**urity* | ![ENASmartUCDesktopInMeetingControlsSecurity](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopInMeetingControlsSecurity.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) | Click the **Security** icon to: - Lock the meeting to prevent additional participants from joining - Enable the waiting room When a participant enters the waiting room, you see the participant’s name and must add that participant to the meeting before they are able to join. - Manage participants ability to share screens, chat, or rename themselves | | --- | --- | #### *Part**icipants* | ![ENASmartUCDesktopInMeetingControlsParticipants](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopInMeetingControlsParticipants.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) | Click Participants icon to: - Mute individual or all participant audio - Mute participant video - Chat - Ask to start video - Make host - Make co-host - Rename - Put in waiting room - Assign a participant to type **Closed Captions**NoteClosed captions must be typed by a participant using Desktop. | | --- | --- | #### *Po**lls* | ![ENASmartUCDesktopInMeetingControlsPolls](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopInMeetingControlsPolls.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) | The polling feature for Meet allows you to create, launch, and gather responses to polling questions for participants to complete during a meeting. To create a poll for a current meeting, click **Polls** in the menu bar. | | --- | --- | If you do not see the **Polls** icon, enable polling in your Meet settings. #### *Ch**at* | ![ENASmartUCDesktopInMeetingControlsChat](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopInMeetingControlsChat.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) | Click the **Chat** icon to send a private message to an individual user, or all participants. Click **More** to open in-meeting chat settings. | | --- | --- | #### *Sha**re Screen* | ![ENASmartUCDesktopInMeetingControlsShareScreen](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopInMeetingControlsShareScreen.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) | To share screen content during a meeting: 1. Click the **Share Screen** icon. 2. Select the content you would like to share. You may share: 1. Desktop Participants see live feed of everything visible on a monitor 2. Whiteboard Opens a whiteboard that the host and participants may annotate in real time during the meeting 3. Application Participants see live feed of the open application selected 4. iPhone/iPad Meet allows for true iOS screen sharing from iPhone and iPad through iOS mirroring. Meet acts as an AirPlay server to connect your iOS device.NoteThe iPhone/iPad being shared must connected to the same wi-fi network as device being used to share it. ![ENASmartUCDesktopActiveShareScreen(1)](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopActiveShareScreen(1).png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) 5. To share sound from your PC and/or show video, tick the checkbox(es) for **Share computer sound** and/or **Optimize Screen Sharing for Video Clip**. 6. Click **Share**. 7. To pause the screen, click **Pause Share**. When **Pause Share** is active, other participants see a snapshot of the screen taken at the point the share was paused. 8. Participants continue to see this view until you click either the **Resume Share** or **Stop Share**. 9. Click **New Share** to select different content to share. 10. To stop sharing your desktop, click **Stop Share**. | | --- | --- | #### *Re**cord* | ![ENASmartUCDesktopInMeetingControlsRecord](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopInMeetingControlsRecord.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) | When recording is enabled, you may click the **Record** button in the toolbar to record a meeting. When the meeting has ended, the recording file will be downloaded to your computer. If you do not see the **Record** button, enable recording in your Meet settings. | | --- | --- | #### *Clo**sed Caption* | ![ENASmartUCDesktopInMeetingControlsClosedCaption](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopInMeetingControlsClosedCaption.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) | Closed captioning allows the meeting host or a meeting attendee designated by the host to type closed captions in a meeting. Closed captions must be typed by a participant using Desktop. | | --- | --- | Meeting participants may enable or disable viewing the closed captions in their meeting settings. The meeting host may save the meeting transcript by choosing **View Full Transcript** from the **Closed Caption** menu and clicking **Save Transcript**. If you do not see the **Closed Caption** icon, enable **Closed Captioning** in your Meet settings. #### *Brea**kout Rooms* | ![ENASmartUCDesktopInMeetingControlsBreakoutRooms](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopInMeetingControlsBreakoutRooms.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) | Click the **Breakout Rooms** icon to split your meeting into separate sessions. You may choose to split the participants of the meeting into sessions automatically or manually, or you can allow participants to select and enter breakout sessions. | | --- | --- | A host or co-host can switch between sessions at any time. #### *Reactions* | ![ENASmartUCDesktopInMeetingControlsReactions](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopInMeetingControlsReactions.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) | All meeting participants and the meeting host may provide non-verbal feedback by clicking the **Reactions** icon. Participants may also raise their hands during the meeting. | | --- | --- | Emoji reactions disappear after 10 seconds, while a raised hand will be persistent and must be manually removed by the participant or host. #### *E**nd* | ![ENASmartUCDesktopInMeetingControlsEnd](https://cdn.us.document360.io/ed04ecbf-0868-4e77-a11e-6df8b843143d/Images/Documentation/ENASmartUCDesktopInMeetingControlsEnd.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A52%3A19Z&se=2026-10-27T11%3A52%3A19Z&sr=c&sp=r&sig=sBHYJtMOlQwNdLimPKKT688MCCF8FLTXSnRwgg%2FntAs%3D) | Click **End** to either: - End the meeting for all participants - Leave the meeting. If you leave the meeting, you will be prompted to designate a participant as the host. | | --- | --- | ### Join a Meeting If your received an invitation link to join a meeting, click the link to join. To join a meeting from the main client window: 1. Click **Meetings** or  on the main client window. 2. Click **Join a Meeting**. 3. Enter Meeting ID or Personal Link Name. 4. Click **Join**. NoteWhen you invite non-ZAYO Voice users to a meeting, they are prompted to download the meeting application. Once downloaded, participant will tap **Join a Meeting** rather than **Log In**. ### View Upcoming Meetings 1. Click **Meetings**. 2. Click **View Upcoming Meetings**. ### View Recorded Meetings 1. Click **Meetings**. 2. Click **View Recorded Meetings**. ### Download Outlook Plugin for Windows If you are using Meet for Windows, you may download an Outlook Plugin which gives you the ability to start an Instant Meeting or schedule a meeting directly from Outlook. To download the Outlook Plugin for Windows: 1. Click **Tools**. 2. Click **Options**. 3. Click **Meetings**. 4. Click **Download Outlook Plugin**.