Poly VVX 500 and 600 Series
  • 10 Minutes to read
  • Dark
    Light
  • PDF

Poly VVX 500 and 600 Series

  • Dark
    Light
  • PDF

Article Summary

  Download Quick Reference Guide

Overview

Although the models within the Poly VVX 500 and 600 Series vary slightly in terms of internal hardware and screen size, all the models in both series work in exactly the same way. The layout of the buttons on the phones and the key sequences you use to perform each function are the same for all the models within both series.

Basic Features

Basic Layout

VVX 500 layout_350x298

Your Extension

Your personal extension shows on the screen when your phone is at rest.

VVX 500 your extension participant_350x324

Navigate Onscreen Lists and Menus

Your Poly VVX 500 or 600 Series phone is equipped with a touch screen which you navigate by tapping or swiping up, down, left or right.

VVX 500 touch screen_350x221

Set Up and Check Voicemail

Set Up Voicemail

The first time you access the Message Center on your phone, the system will walk you through your voicemail setup. To access the Message Center.

  1. Tap the icon that looks like an envelope on the top left side of your phone's screen.VVX 500 set up and check voicemail_350x402
  1. Tap Message Center.VVX 500 access vmail_tap message center_350x249
  1. Tap the line for which you would like to set up voicemail. If have more than one line with voicemail on your phone (for example, your extension and the main number), you see them here.VVX 500 access vmail_select line_350x249
  1. Follow the prompts.

Check Voicemail from Your Phone

To check your voicemail.

  1. Tap the icon that looks like an envelope on the top left side of your phone's screen.VVX 500 set up and check voicemail_350x402 (1)
  1. Tap Message Center.VVX 500 access vmail_select line_350x249
  1. Tap the line for which you would like to check voicemail. If have more than one line with voicemail on your phone (for example, your extension and the main number), you see them here.VVX 500 access vmail_select line_350x249 (2)
  1. Follow the prompts.

Check Voicemail from Another ENA SmartVoice phone

  1. Press the MESSAGE button or VMail soft key on the phone you are using.
  2. When you hear the voicemail greeting, press the star key (*).
  3. Enter your full 10-digit number when prompted.
    Note
    If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your system administrator.
  4. Follow the prompts.

Check Voicemail Remotely

If you have a direct dial number:

  1. Call your number.
  2. When you hear your voicemail greeting, press the star key (*).
  3. Follow the prompts.

If you have an extension-only number:

  1. Dial 877-675-1152.
  2. Enter your full 10-digit number.
    Note
    If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your system administrator.
  3. Follow the prompts.

Voicemail Menu Options

Note
Depending on the feature package assigned to the extension, sub-menus may vary slightly from those shown in the chart.

ENA SmartVoice voicemail menu options(8)

Make Calls

Note

You do not have to dial 9 or any other prefix to make an outbound call.

You can dial any other ENA SmartVoice phone in your system using just the phone’s 4 or 5 digit extension.

Make Call Using Handset

  1. Dial the number on the keypad.
  2. Pick up the handset to start the call.

VVX 500 place call_use dialpad_dial number_350x402

Note
Be aware if you pick up the handset before starting to dial, the system attempts to complete the call after an approximately 2 second pause. You will get an error if you have not entered all the digits. To avoid this, leave the handset in the cradle while dialing and pick up when finished.

Make Call Using Speakerphone

  1. Dial the number on the keypad.VVX 500 place call_use dialpad_dial number speakerphone_350x402
  1. Tap the dial icon or the speakerphone button.VVX 500 place call_use dialpad_dial number speakerphone tap dial or speaker_350x402

Answer Calls

Answer a Single Call

When the phone is ringing, pick up the handset to answer.

Answer a Call Using Speakerphone

Tap Answer, or press the speakerphone button.

VVX 500 answer call_speakerphone_350x402

Answer Second Incoming Call

Tap Answer.

VVX 500 answer second call_350x402

Note
When you answer a second call, the first caller is automatically placed on hold.

Transfer Calls

Blind transfer

To transfer a call to a recipient without talking with the recipient first, you use the BlindXfer soft key.

  1. Tap Blindxfer.VVX 500 blind transfer_tap blindxfer soft key_350x304
  1. Dial the recipient’s extension or number.VVX 500 blind transfer_dial number_350x402
  1. Tap Enter.VVX 500 blind transfer_tap enter_350x316

Consultative (Announced) transfer

Sometimes, you want to talk to the transfer recipient before sending the caller through. For example, you may want to let the recipient know who the caller is, give the recipient some background information, check and see if the recipient is available to take the call, etc.

In these cases, you use a Consultative transfer.

  1. Tap More.VVX 500 consultative transfer_tap more_350x294 (1)
  1. Tap Transfer.VVX 500 consultative transfer_tap transfer_350x304
    Note
    When you tap Transfer, the original caller is automatically placed on hold. You do not have to manually place the caller on hold.
  1. Dial the recipient.VVX 500 consultative transfer_dial number_350x402
  1. After you have spoken with the recipient and are ready to complete the transfer, tap More.VVX 500 consultative transfer_tap more to complete_350x294

Direct to voicemail transfer

To transfer a caller directly to someone’s voicemail, you use the VMxfer soft key.

  1. Tap VMxfer.VVX 500 vm transfer_tap vmxfer_350x302
  1. Dial the recipient’s extension or number.VVX 500 vm transfer_dial number_350x402
  1. Tap Enter.VVX 500 vm transfer_press enter_350x314

To transfer a caller directly to someone’s voicemail if do not see a VMxfer soft key and have a 4 digit extension:

  1. Tap Transfer.
  2. Tap Blind.
  3. Dial *90 followed by the recipient's number.
  4. Tap Send.

To transfer a caller directly to someone’s voicemail if do not see a VMxfer soft key and have a 5-6 digit extension:

  1. Tap Transfer.
  2. Tap Blind.
  3. Dial * followed by the recipient's number.
  4. Tap Send.

Cancel a transfer

Tap Cancel at any point prior to completing a transfer to return to the original call.

VVX 500 transfer_tap cancel_350x407

Note
You may have to tap More to see the Cancel soft key.

Hold Calls

Place a Caller on Hold

When you are on an active call, tap the Hold soft key.

VVX 500 place caller on hold_350x312

Resume a Held Call

When a caller is on hold, tap the Resume soft key to return to the caller. If you are on an active call, tap the caller ID of the caller on hold, then tap Resume.

Note
If you have two callers on hold, or are on an active call and have one caller on hold, tap the call to which you would like to return, then tap Resume.

Recent Calls List

Access Recent Calls List

Tap the icon that looks like a clock to see your phone’s most recent received, placed, and missed calls.

VVX 500 place call_on hook_from recent calls list_tap recent calls icon_350x249 (1)

Place Calls from Recent Calls List

Tap the number you would like to call.

VVX 500 place call_on hook_from recent calls list_tap number_350x249

Clear Missed Calls Message

To clear the onscreen Missed Calls message, open your Recent Calls list by tapping the icon that looks like a clock.

VVX 500 place call_on hook_from recent calls list_tap recent calls icon_350x249

Make a 3-Party Conference Call

Conference in a Third Party

When you are on a call with one party:

  1. Tap More.VVX 500 conference_tap more_350x294
  1. Tap Confrnc.VVX 500 tap confrnc participant_350x304
  1. Dial the third party.VVX 500 conference call_dial party_350x407
  1. When the third party answers, tap More.VVX 500 conference call_tap more 2_350x307
  1. Tap Confrnc.VVX 500 conference call_tap confrnc 2_350x303

Join Current Calls into a Conference Call

When you are on one active call and have another caller on hold, or you have two callers on hold:

  1. Tap More. (You may need to tap More twice.)
  2. Tap Join.

Forward Calls from Phone

Note
ENA SmartVoice extensions assigned a Pro or Executive feature package are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not the access (star) codes show below.

Immediate Call Forwarding

To turn on immediate call forwarding for all calls:

  1. Dial *72 followed by the number to which you would like to forward calls.
  2. Press Send or Dial.

To turn off immediate call forwarding:

  1. Dial *73
  2. Press Send or Dial.

Call Forward if No Answer

To turn on call forwarding if no answer:

  1. Dial *92 followed by the number to which you would like to forward calls.
  2. Press Send or Dial.

To turn off call forwarding if no answer:

  1. Dial *93
  2. Press Send or Dial.
Note
You set how long your phone rings before being forwarded using the the Reach Me function in the ENA SmartVoice User Portal.

Use Do Not Disturb (DND)

Do Not Disturb (DND) sends all incoming calls directly to voicemail.

You toggle Do Not Disturb on and off by pressing the Home button and tapping DND.

VVX 500 do not disturb_home view_350x249

Or by pressing the DND soft key, if it is available.

VVX 500 do not disturb_soft key_350x286

Note
If you are not receiving calls, check to make sure Do Not Disturb is not activated on your phone.

Call Park

Call Park allows you to place a call on hold so it can be retrieved from any other ENA SmartVoice phone in your building.

Park a Call

  1. When you are on an active call, tap More.VVX 500 consultative transfer_tap more_350x294
  1. Tap Transfer.VVX 500 consultative transfer_tap transfer to complete_350x304
  1. Dial *98.VVX 500 call park_dial star 98_350x402
  1. You will hear a message telling you on which orbit the call is parked and prompting you to complete the transfer. Tap More.VVX 500 call park_tap more 2_350x345
  1. Tap Transfer.VVX 500 call park_tap transfer 2_350x330

Pick Up a Parked Call

When you let a person know they have a parked call, you will need to tell them the orbit number on which the call is parked. To pick up a parked call:

  1. Go to any ENA SmartVoice phone in the building and dial *99 followed by the orbit number.

VVX 500 pu parked call_dial star 99 plus orbit_350x407

Paging

Make Zone Page Broadcast Through Phone Speakers

Note
Zone pages are broadcast through the phone speakers, not your building intercom system.

If your system administrator has created paging zones (for example, All Call, Second Floor, etc.) and assigned your phone broadcast permission, you see a Paging soft key on your phone.

To make a zone page through the phone speakers:

  1. Press Paging.
  2. Use the navigation dial to select the zone you would like to page.
  3. Press Page.

Make Page Broadcast Through Building Speakers

Your system administrator will provide you with an extension to dial to make an announcement through the building speakers.

If your system is set up with one zone only (Typically All Call):

  1. Dial the intercom system extension.
  2. Make your announcement.
  3. When finished, hang up.

If your intercom system is set up with multiple zones for announcements to be broadcast to specific areas. (e.g., outside, East wing, etc.):

  1. Dial the intercom system extension.
  2. When hear tone, enter the number of the zone to which you would like to broadcast.
  3. When hear tone, make your announcement.
  4. When finished, hang up.

Record Calls

  1. Insert a USB flash drive into the port on the back of your VVX 500_600 Series phone.

 VVX 500 600 call recording insert jump drive_350x255

Note
Make sure you insert the USB flash drive into the port on the back of the phone and not into the video camera port on the top of the phone.
  1. When you are on an active call, tap More (You may need to tap More twice).VVX 500 600 call recording tap more_350x287
  1. Tap Record.VVX 500 600 call recording tap record_350x287
  1. Tap Start to being recording.VVX 500 600 call recording tap start_350x287
  1. When you are recording a call, you see the Stop and Pause controls. You may need to press More to see Pause.VVX 500 600 call recording stop and pause_350x287
Note
If you would like to use the call recording feature and it is not activated on your phone, please contact your system administrator.
Call recording is only available in certain feature packages and on the VVX 401 and above model phones.

ENA SmartVoice Access (Star) Codes

Access CodeWhat it DoesAvailable in Feature PackageNotes

*53

Directed Call Pickup

All except Prime

Dial *53 followed by the extension of a ringing phone to pick it up.

*54

Group Call Pickup

All except Prime

Dial *54 to pick up a call ringing on a phone that is a member of a Call Pickup Group of which your phone is a member.

Call Pickup Groups are set up by your ENA SmartVoice System Administrator.

*62

Enable Busy Call Forwarding

All except Pro and Executive

ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.

*63

Disable Busy Call Forwarding

All except Pro and Executive

ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.

*69

Automatic Recall

All

Plays an announcement of the number of the last call received.

*72

Enable Unconditional Call Forward

All except Pro and Executive

ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.

*73

Disable Unconditional Call Forward

All except Pro and Executive

ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.

*92

Enable Call Forwarding on No Answer

All except Pro and Executive

ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.

*93

Disable Call Forwarding on No Answer

All except Pro and Executive

ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.

*98

Call Park

All

Press Transfer followed by *98 to park a call.

*99

Retrieve Parked Call

All

Press *99 followed by the Park Orbit to retrieve a parked call.

*318

Voicemail

All

 

Configure Available Phone Keys

You can configure available phone keys as speed dials, one-touch transfer buttons, etc. You configure available phone keys through your ENA SmartVoice End User Portal.


What's Next
Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.