Poly VVX 300, 301, 310, 311

Soft Keys

Soft keys appear at the bottom of your screen and change depending on where you are in a call sequence. You select a soft key by pressing the physical button directly underneath it.

Watching your soft keys is one of the most helpful things you can do when using your phone. In almost all cases, the action you are most likely to take next in a call sequence will appear as a soft key.

Buttons

Buttons are physical keys on your phone that are programmed and labeled to always perform a specific function (e.g., microphone mute).

Locating Phone Extension

The phone's extension is typically programmed into the first one or two buttons and is displayed on the screen.

Navigate Onscreen Lists and Menus

You use the navigation dial to navigate onscreen lists and menus. The button in the center functions as an enter or select key.

Set Up Voicemail for Phone's Extension

The first time you access the Message Center on a phone, the system will walk you through the voicemail setup. 

Depending on the phone model, you may access the Message Center by pressing the Voicemail button (marked with , , or MESSAGE) or the Vmail soft key.

Check Voicemail From Your Phone

Press the Voicemail button (marked with , , or MESSAGE) or the Vmail soft key, and follow the prompts.

Check Voicemail From Another UCaaS Phone

1. Press the Voicemail button (marked with , , or MESSAGE) or the Vmail soft key on the phone you are using.
2. When you hear the voicemail greeting, press the star key (*).
3. Enter your full 10-digit number when prompted.
   Note:

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.
4. Follow the prompts.

Check Voicemail Remotely

If you have a direct dial number:

1. Call your number.
2. When you hear your voicemail greeting, press the star key (*).
3. Follow the prompts.

If you have an extension-only number:

1. Dial 877-675-1152.
2. Enter your full 10-digit number.
   Note:

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your System Administrator.

   3. Follow the prompts.

Check Voicemail on Line Forked to Your Phone

If you have more than one line on your phone:

1. Press the Voicemail button (marked with , , or MESSAGE) or the Vmail soft key.
2. You see the Message Center screen. Press Select.
3. You see a list of all the lines on your phone. Use the navigation dial to highlight the line for which you would like to check voicemail. 
4. Press Select and follow the prompts.

Voicemail Menu Options

Using the Handset

1. Using the dial pad, enter the number you are calling.
2. Pick up the handset.

Using the Speakerphone

1. Using the dial pad, enter the number you are calling
2. Press the speaker button or the Send soft key.

Using the Headset

1. With the headset connected, press to activate the headset mode.
2. Enter the number
3. Press the Send soft key.

Using the Handset

When a call comes in, pick up the handset.

Using the Speakerphone

When a call comes in, press , the Answer soft key, or the flashing line key.

Using the Headset

With your headset connected and activated, press when a call comes in.

Answer Second Incoming Call

Press Answer or the flashing Line Key.

To reject an incoming call and send it directly to voicemail, press the Reject soft key.

Using the Handset

Press the EndCall soft key or place the handset in the cradle.

Using the Speakerphone

Press or the EndCall soft key.

Using the Headset

Press the EndCall soft key.

Press the right navigation arrow to open the Placed Calls list. The most recent outbound call is highlighted. Press Dial.

Press to mute the microphone during a call.

Press again to unmute the call.

Place a Call on Hold

Press the Hold soft key or hold button (if available) during an active call. 

Hold buttons are marked with a phone handset combined with a pause symbol.

Resume a Held Call

Press the flashing line key, the Resume soft key, or the hold button, if available.

The transfer button on your phone is labeled with an icon showing two handsets connected by an arrow. 

Blind transfer

To transfer a call to a recipient without speaking with the recipient first, use a Blind transfer.

1. Tap Blindxfer.
2. Dial the recipient’s extension or number.
3. Tap Enter.

Consultative Transfer

If you would like to talk to the transfer recipient before sending the caller through, use a Consultative transfer.

In these cases, you use a Consultative transfer.

1. Press Transfer button. The call is automatically placed on hold.
2. Dial the recipient.
3. After you have spoken with the recipient and are ready to complete the transfer, press the Transfer button again.

Cancel a Transfer

Press the Cancel soft key at any point prior to completing a transfer to return to the original call.

Direct to Voicemail Transfer

Using VMxfer Soft Key

1. Tap VMxfer.
2. Dial the recipient’s extension or number.
3. Tap Enter.

Using Transfer Soft Key

To transfer a caller directly to the voicemail of a 4-digit extension:

1. Tap Transfer.
2. Tap Blind.
3. Dial *90 followed by the recipient's number.
4. Tap Send.

To transfer a caller directly to the voicemail of a 5-digit or 6-digit extension:

1. Tap Transfer.
2. Tap Blind.
3. Dial * followed by the recipient's number.
4. Tap Send.

Enable Call Forwarding

1. On the Home Screen, select Forward.
2. If you have more than one line, select a line.
3. Choose either Always, No Answer, or Busy.
4. Enter a contact’s number, and select Enable.

When forwarding calls on No Answer, you can enter the number of rings before the call is forwarded.

Disable Call Forwarding

On the Home Screen, select Forward.

If you have more than one line, select a line.

Choose your forwarding type and select Disable.

1. Press the Conf soft key during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press the Send soft key or wait for the call to complete.
3. Press the Conf soft key again when the second party answers. All parties are now joined in the conference.
4. Press the EndCall soft key to disconnect all parties.

Call Park allows you to place a call on hold so it can be retrieved from any other UCaaS phone in your building.

Park a Call

To park a call:

1. Press Transfer. The call is automatically placed on hold.
2. Dial *98.
3. Press Send or wait.
4. You hear a message telling you the orbit number on which the call is parked and prompting you to complete the transfer. Press Transfer to complete.
5. Let the call recipient know they have a parked call and the orbit number on which the call is parked.

Pick Up a Parked Call

To pick up a parked call, go to any UCaaS phone in the building and dial *99 followed by the orbit number.

When your phone is set to Do Not Disturb, and your extension is assigned a Pro or Executive feature package, your phone will not ring and incoming calls will be rejected

When your phone is set to Do Not Disturb, and your extension is assigned any other feature package besides Pro or Executive, your phone will not ring and incoming calls will be forwarded immediately to your voicemail.

You toggle Do Not Disturb on and off by pressing the Home button and selecting DND, or by pressing the DND soft key if it is available.

Make Page Through Phone Speakers

If your System Administrator has created paging groups (for example, All Call, Second Floor, etc.) and assigned your phone broadcast permission, you see a Paging soft key on your phone.

To make a page through the phone speakers:

1. Press Paging.
2. Use the navigation dial to select the group you would like to page.
3. Press Page.

Make Page Through Building Speakers

Your System Administrator will provide you with an extension to dial to make an announcement through the building speakers.

If your system is set up with one zone only (typically All Call):

1. Dial the intercom system extension.
2. Make your announcement.
3. When finished, hang up.

If your intercom system is set up with multiple zones for announcements to be broadcast to specific areas. (e.g., outside, East wing, etc.):

1. Dial the intercom system extension.
2. When hear tone, enter the number of the zone to which you would like to broadcast.
3. When hear tone, make your announcement.
4. When finished, hang up.

If UCaaS is integrated with your building's intercom system, your System Administrator will provide you with an extension to dial for making announcements through the building speakers.

If your system is set up with one zone only (typically All Call):

1. Dial the intercom system extension.
2. Make your announcement.
3. When finished, hang up.

If your intercom system is set up with multiple zones for broadcasting announcements to specific areas. (e.g., outside, East wing, etc.):

1. Dial the intercom system extension.
2. When you hear a tone, enter the number of the zone you wish to broadcast to.
3. After hearing another tone, make your announcement.
4. When finished, hang up.

When your phone is in the Lines view (where you see your extension number next to keys), use the navigation arrows to access your call history.

• Left arrow = received
• Down arrow = missed
• Right arrow = placed

To place a call from your call history:

1. Press the navigation arrow to open the list.
2. Highlight the number you would like to call.
3. Press Dial.

To clear the onscreen Missed Calls alert, press the down arrow on the navigation dial to open your Missed Calls list.

Adjust Call Volume

During an active call, press + or - to adjust the call volume.

Adjust Ringer Volume

While the phone is idle or ringing, press + or - to adjust the ringer volume.

Available phone keys set as speed dials and one-touch transfer buttons, are managed by your System Administrator or through the User Portal.