Yealink SIP-T58A, T58V

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Navigating the Touch Screen

Swipe left or right to switch between home and widget screens.

Swipe down from the top of the screen to open the control and notification center.

Tap  to go back to previous screen.

Tap to return to the home screen.

Tap to view and manage recently used applications.

Setup and Check Voicemail

Set Up Voicemail for Your Extension

The first time you access the Message Center, the system will walk your through your voicemail setup. To access the Message Center, press the MESSAGE button  .

Check Voicemail from Your Phone

Press the MESSAGE button , and follow the prompts.

Check Voicemail from Another ENA SmartVoice phone

1. Press the MESSAGE button or VMail soft key on the phone you are using.
2. When you hear the voicemail greeting, press the star key (*).
3. Enter your full 10-digit number when prompted.
   Note

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your system administrator.

4. Follow the prompts.

Check Voicemail Remotely

If you have a direct dial number:

1. Call your number.
2. When you hear your voicemail greeting, press the star key (*).
3. Follow the prompts.

If you have an extension-only number:

1. Dial 877-675-1152.
2. Enter your full 10-digit number.
   Note

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your system administrator.
3. Follow the prompts.

Set Up and Check Voicemail on Line Forked to Your Phone (e.g., Main)

If you have another line on your phone in addition to your personal extension:

1. Press that line key to select it.
2. Press the MESSAGE button.

The first time you access the Message Center for the forked line, the system will walk you through your voicemail setup.

Place Video/Voice Call

Using the Handset

1. Pick up the handset.
2. Enter the number and wait or tap Send.

Using the Speakerphone

1. Enter the number you are calling on the dial pad.
2. Press the speaker button  or the Send soft key.
   Note

   You may place a call by pressing the speaker button before dialing. Just be aware the system will attempt to complete the call after a slight pause in entering digits on the dial pad.

Using the Headset

1. With the headset connected, press  to activate the headset mode.
2. Enter the number, and then press the Send soft key.

Answer Calls

Using the Handset

When a call comes in, pick up the handset.

Using the Speakerphone

When a call comes in, press , the Answer soft key or the blinking line key.

Using the Headset

1. With the headset connected, press  to activate the headset mode.
2. Enter the number, and then press the Send soft key.

Answer Second Incoming Call

When you are on an active call and a second call comes in, press the Answer soft key.

The active call is automatically placed on hold when you answer the second call.

End Calls

Using the Handset

Hang up the handset or press the EndCall soft key.

Using the Speakerphone

Press  or the EndCall soft key.

Using the Headset

Press the EndCall soft key.

Control Video During a Call

Change the Video View

Tap  Full Screen to display the video in full screen.

Tap   or  to return.

Turn Video On/Off During a Call

Swipe down from the top of the screen to open the control center.

Tap Video to toggle video on/off.

Redial

Press to enter the Placed Calls list, press or to select the desired entry, and then press the Send soft key.

Press  twice when the phone is idle to dial out the last dialed number.

Mute and Un-mute Calls

Press  to mute the microphone during a call.

Press  again to unmute the call.

Hold and Resume Calls

To place a call on hold pressor the Hold soft key during an active call.

To resume the call, do one of the following:

• If there is only one call on hold, pressor tap the Resume soft key.
• If there is more than one call on hold, tap the call you want to resume, and then pressor tap the Resume soft key.

Transfer Calls

Blind Transfer

1. Press the Transfer button or soft key during an active call. The call is placed on hold.
2. Enter the number to which you want to transfer the call.
3. Press the Transfer button once or tap the Transfer soft key twice to complete.

Consultative Transfer

1. Press the Transfer button or soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then wait or tap Send.
3. When the second party answers, press the Transfer button or soft key to complete the transfer.

Direct to Voicemail Transfer

1. Press the Transfer button or soft key during an active call. The call is placed on hold.
2. If you are transferring to a four-digit extension, enter *90 followed by the number to which you want to transfer the call. If you are transferring to a five-digit or six-digit extension, enter * followed by the number to which you want to transfer the call.
3. Press the Transfer button once or tap the Transfer soft key twice to complete.

Forward Calls

1. Swipe right from the home screen to access the Tap Menu > Features > Call Forward.
2. Select the desired forward type:
   • Always Forward - Incoming calls are forwarded unconditionally.
   • Busy Forward - Incoming calls are forwarded when the phone is busy.
   • No Answer Forward - Incoming calls are forwarded if not answered after a period of time.
3. Enter the number you want to forward to. For No Answer Forward, tap the gray box of the After Ring Time field, and then tap the desired ring time to wait before forwarding.
4. Tap the Save soft key to accept the change.

Make a Conference Call

1. Tap the Conference during an active call. The call is placed on hold.
2. Enter the number of the second party, and then tap Conference.
3. Tap the Conference soft key again when the second party answers. All parties are now joined in the conference.
4. Tap the End Call soft key to disconnect all parties.

Park Calls

Call Park allows you to place a call on hold so it can be retrieved from any other ENA SmartVoice phone in your building.

Park a Call

To park a call:

1. Press Transfer. The call is automatically placed on hold.
2. Dial *98.
3. Press Send or wait.
4. You hear a message telling you the orbit number on which the call is parked and prompting you to complete the transfer. Press Transfer to complete.

Pick Up a Parked Call

When you let a person know they have a parked call, you will need to tell them the orbit number on which the call is parked.

To pick up a parked call:

1. Go to any ENA SmartVoice phone in the building and dial *99 followed by the orbit number.

Local Call Recording

If local call recording is enabled, you may record calls to a USB flash drive inserted into the back of your phone.

To use local call recording:

1. Insert a USB flash drive into the USB port on the back of your phone.
2. You may need to swipe right in the call control window to see the Record button.
3. Tap Record.
4. Tap Stop to stop recording.

The call recording is stored in a .wav file on the USB flash drive.

Access and Use Call History

You can view a list of up to 100 missed, placed, received and forwarded call records.

1. Tap the icon showing one arrow pointing toward and one arrow pointing away from handset.
2. Tap an entry to place a call to that number.
3. Tap to see call details.

Access and Manage Contact Directory

Add a Contact

1. Tap .
2. Tap .
3. Enter contact information.
4. Tap to save.

Edit a Contact

1. Tap .
2. Find contact would like to edit.
3. Tap  to open contact information.
4. Edit contact information.
5. Tap  to save.

Delete a Contact

1. Tap .
2. Tap  to open contact information.
3. Tap  Delete.
4. Tap OK.

Configure Available Phone Keys

You can configure available phone keys as speed dials, one-touch transfer buttons, etc. You configure available phone keys through your ENA SmartVoice End User Portal.

ENA SmartVoice Access (Star) Codes