Administrator

Overview Once ZAYO Voice is deployed on your network, you have many options for customizing and managing your system. Your Administrator Portal is a web-based interface you may access at any time to adjust your system to address changing needs. Th...

Download planning worksheet Access Attendant Settings Through Administrator portal Click the Attendants icon on the Home page of your Administrator portal or click Attendants in the left menu. Click View attendant settings in the ...

Hosted call recording offers high scalability, advanced security, exceptional reliability, and the following enterprise-grade features: Intuitive web interface Always-on recording Immediate access to recordings 30-day storage with download capa...

Generating a Phone Onboarding Code (formerly ENA SmartVoice) Alert:  You may now generate a unique phone onboarding code for provisioning a phone. This enhanced security feature replaces the previous process that utilized a password provided...

Note The 8301 Paging Adapter and Scheduler typically acts as the central multicasting device in your UCaaS system. To avoid service interruption, please consult with your Voice Engineer if you would like to adjust settings other than Schedules and...

Overview Music on Hold allows you to customize what is played while callers are on hold with pre-recorded messages or music.  At deployment, all lines in your business group are mapped to the default Music  on Hold resource. You may...