Yealink W60P-DECT

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The Yealink W60P-DECTincludes W60B base and W56H handset.

Basic Features

Buttons

Onscreen Menu

Turn Handset On/Off

Turn Handset On

Press and hold

Turn Handset Off

When phone display is on home screen (shows time of day) press and hold

Set Up and Check Voicemail

Set Up Voicemail

The first time you access the Message Center, the system will walk your through your voicemail setup.

  1. Press  
  2. Use the arrow keys to highlight the line with the envelope icon with your extension.
  3. Press   or Select
  4. Follow the prompts.

Check Voicemail

  1. Press  
  2. Use the arrow keys to highlight the line with the envelope icon with your extension.
  3. Press   or Select
  4. Follow the prompts.

Check Voicemail from Another ENA SmartVoice phone

  1. Press the Messages button or icon of the phone you are using.
  2. When you hear the voicemail greeting, press the star key (*).
  3. Enter your full 10-digit number when prompted.
  4. Note: If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your system administrator.

  5. Follow the prompts.

Check Voicemail Remotely

If you have a direct dial number you can call from outside the system:

  1. Call your number.
  2. When you hear your voicemail greeting, press the star key (*).
  3. Follow the prompts.

If you have an extension-only number you cannot call from outside the system:

  1. Dial 877-675-1152.
  2. Enter your full 10-digit number.
  3. Note: If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your system administrator.

  4. Follow the prompts.

Make Calls

Using the Handset

  1. Enter number on keypad.
  2. Press   or   

Using the Speakerphone

  1. Enter number on keypad.
  2. Press  

Using Headphones

  1. Plug headphones into the 3.5mm jack on bottom of handset.
  2. Enter number on keypad.
  3. Press   or   

Answer Calls

Using the Handset

Press Accept soft key or  or   

Using the Speakerphone

Press  

Using Headphones

  1. Plug headphones into the 3.5mm jack on bottom of handset.
  2. Press Accept soft key or   or   

Transfer Calls

Blind

When on an active call:

  1. Press 
  2. Dial number to which would like to transfer call.
  3. Press   or Transfer soft key

Consultative

When on an active call:

  1. Press 
  2. Dial number to which would like to transfer call.
  3. Press   or   or  to dial recipient.
  4. After speaking with recipient, press   or Transfer soft key.

Directly to Voicemail

When on an active call:

  1. Press 
  2. Dial *90 followed by number to which would like to transfer call.
  3. Press   or Transfer soft key

Cancel a Transfer

Press End at any point prior to completing a transfer to return to the original call.

Hold Calls

Place a Caller on Hold

When you are on an active call:

  1. Press Options.
  2. Use the navigation arrows to highlight Hold.
  3. Press OK.

Resume a Held Call

  1. Press Resume.

Recent Calls List

Access Recent Calls List

  1. Press History from the main screen or use the navigation arrows to highlight and press OK.

Place Calls from Recent Calls List

  1. Use the navigation arrows to highlight
  2. Press OK.
  3. Use the navigation arrows to highlight number would like to call.
  4. Press OK or .

Clear Missed Calls Message

photo

Missed call message clears when you access the Recent Calls List.

  1. Press History from the main screen or use the navigation arrows to highlight Call History and press OK.

Make 3-party conference call

Conference in a third party

When you are on an active call:

  1. Press Options.
  2. Use the navigation arrows to highlight Conference.
  3. Press OK.
  4. Enter number of third party.
  5. Press Conf.
  6. When third party answers, press Conf.

Join Current Calls Into a Conference Call

When you are on one active call and have another caller on hold, or you have two callers on hold:

  1. Press Options.
  2. Press Conf.

Forward Calls from Phone

Note: You may also use ENA Access (Star) Codes to manage call forwarding.

You can set up three types of call forwarding from your phone:

  • Immediate call forward
  • Call forward if phone is busy
  • Call forward if no answer

Immediate Call Forward

To set up immediate call forwarding for all calls:

  1. Use the navigation arrows to highlight Call Features, and press OK.
  2. Use the navigation arrows to highlight Call Forward, and press OK.
  3. Use the navigation arrows to highlight Always.
  4. Use the left or right navigation arrow to toggle selection to Enabled.
  5. Use the navigation arrow to move the cursor to the Target field.
  6. Enter the number to which you would like to forward calls.
  7. Press Save or OK.

Call Forward if Phone is Busy

To forward calls to another phone if your line is busy:

  1. Use the navigation arrows to highlight Call Features, and press OK.
  2. Use the navigation arrows to highlight Call Forward, and press OK.
  3. Use the navigation arrows to highlight Busy.
  4. Use the left or right navigation arrow to toggle selection to Enabled.
  5. Use the navigation arrow to move the cursor to the Target field.
  6. Enter the number to which you would like to forward calls.
  7. Press Save or OK.

Call Forward if No Answer

To forward calls to another phone if you do not answer:

  1. Use the navigation arrows to highlight Call Features, and press OK.
  2. Use the navigation arrows to highlight Call Forward, and press OK.
  3. Use the navigation arrows to highlight No Answer.
  4. Use the left or right navigation arrow to toggle selection to Enabled.
  5. Use the navigation arrow to move the cursor to the Target field.
  6. Select the desired ring time to wait before forwarding from the Target field.
  7. Enter the number to which you would like to forward calls.
  8. Press Save or OK.

Paging

Make Zone Page Broadcast Through Phone Speakers

Note: Zone pages are broadcast through the phone speakers, not your building intercom system.

If your system administrator has created paging zones (for example, All Call, Second Floor, etc.) and assigned your phone broadcast permission, you see a Paging option in the Call Features menu for your handset.

To make a zone page through the phone speakers if only have one zone on phone:

  1. Use the navigation arrows to highlight Call Features, and press OK.
  2. Use the navigation arrows to highlight Paging, and press OK.
  3. If your phone has access to a single paging zone, speak into the handset to broadcast the page.
  4. If your phone is has access to more than one paging zone, use the navigation arrows to highlight the zone to which you would like to broadcast the page and press OK.
  5. Speak into the handset to broadcast the page.

Make Page Broadcast Through Building Speakers

Your system administrator will provide you with an extension to dial to make an announcement through the building speakers.

If your system is set up with one zone only (Typically All Call):

  1. Dial the intercom system extension.
  2. Make your announcement.
  3. When finished, hang up.

If your intercom system is set up with multiple zones for announcements to be broadcast to specific areas. (e.g., outside, East wing, etc.):

  1. Dial the intercom system extension.
  2. When hear tone, enter the number of the zone to which you would like to broadcast.
  3. When hear tone, make your announcement.
  4. When finished, hang up.

Use Do not Disturb (DND)

Do Not Disturb (DND) sends all incoming calls directly to voicemail.

Enable DND

  1. Use the navigation arrows to highlight Call Features, and press OK.
  2. Use the navigation arrows to highlight Do Not Disturb, and press OK.
  3. With line for which you would like to activate DND, highlighted, press OK.
  4. Use the left or right navigation arrow to toggle selection to Enabled.
  5. Press Save or OK.
  6. Note: If you are not receiving calls, check to make sure Do Not Disturb is not activated on your phone.

Disable DND

  1. Use the navigation arrows to highlight Call Features, and press OK.
  2. Use the navigation arrows to highlight Do Not Disturb, and press OK.
  3. With line for which you would like to activate DND, highlighted, press OK.
  4. Use the left or right navigation arrow to toggle selection to Disabled.
  5. Press Save or OK.

Call Park

Call Park allows you to place a call on hold so it can be retrieved from any other ENA SmartVoice phone in your building.

Park a Call

  1. Press 
  2. Dial *98 and press OK or or just wait for the call to complete.
  3. You will hear a message telling you on which orbit the call is parked and prompting you to complete the transfer. Press  or Transfer soft key to complete.

Pick Up a Parked Call

When you let a person know they have a parked call, you will need to tell them the orbit number on which the call is parked. To pick up a parked call:

  1. Go to any ENA SmartVoice phone in the building and dial *99 followed by the orbit number.

ENA SmartVoice Access (Star) Codes

Access Code

What it Does Available in Feature Package Notes
*53 Directed Call Pickup All except Prime Enter *53 followed by the extension of a ringing phone to pick it up.
*54

Group Call Pickup

All except Prime

Enter *54 followed by the extension of a ringing phone to pick it up.

Call Pickup Groups are set up by your ENA SmartVoice System Administrator.

*62 Enable Busy Call Forwarding

All except Pro and Executive

ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.

*63 Disable Busy Call Forwarding

All except Pro and Executive

ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.
*69 Automatic Recall All Plays an announcement of the number of the last call received.
*72 Enable Unconditional Call Forward All except Pro and Executive ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.
*73 Disable Unconditional Call Forward All except Pro and Executive ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.
*92 Enable Call Forwarding on No Answer All except Pro and Executive ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.
*93 Disable Call Forwarding on No Answer All except Pro and Executive ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.
*98 Call Park All Press Transfer followed by *98 to park a call.
*99 Retrieve Parked Call

All

Press *99 followed by the Park Orbit to retrieve a parked call.

*318 Voicemail All