Yealink W60P-DECT
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The Yealink W60P-DECTincludes W60B base and W56H handset.
Basic Features
Buttons
Onscreen Menu
Turn Handset On/Off
Turn Handset On
Press and hold
Turn Handset Off
When phone display is on home screen (shows time of day) press and hold
Set Up and Check Voicemail
Set Up Voicemail
The first time you access the Message Center, the system will walk your through your voicemail setup.
- Press
- Use the arrow keys to highlight the line with the envelope icon with your extension.
- Press
or Select
- Follow the prompts.
Check Voicemail
- Press
- Use the arrow keys to highlight the line with the envelope icon with your extension.
- Press
or Select
- Follow the prompts.
Check Voicemail from Another ENA SmartVoice phone
- Press the MESSAGE button or VMail soft key on the phone you are using.
- When you hear the voicemail greeting, press the star key (*).
- Enter your full 10-digit number when prompted.
- Follow the prompts.
Note: If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your system administrator.
Check Voicemail Remotely
If you have a direct dial number:
- Call your number.
- When you hear your voicemail greeting, press the star key (*).
- Follow the prompts.
If you have an extension-only number:
- Dial 877-675-1152.
- Enter your full 10-digit number.
- Follow the prompts.
Note: If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your system administrator.
Voicemail Menu Options
Note: Depending on the feature package assigned to the extension, sub-menus may vary slightly from those shown in the chart.
Make Calls
Using the Handset
- Enter number on keypad.
- Press
or
Using the Speakerphone
- Enter number on keypad.
- Press
Using Headphones
- Plug headphones into the 3.5mm jack on bottom of handset.
- Enter number on keypad.
- Press
or
Answer Calls
Using the Handset
Press Accept soft key or or
Using the Speakerphone
Press
Using Headphones
- Plug headphones into the 3.5mm jack on bottom of handset.
- Press Accept soft key or
or
Transfer Calls
Blind
When on an active call:
- Press
- Dial number to which would like to transfer call.
- Press
or Transfer soft key
Consultative
When on an active call:
- Press
- Dial number to which would like to transfer call.
- Press
or
or
to dial recipient.
- After speaking with recipient, press
or Transfer soft key.
Directly to Voicemail
When on an active call:
- Press
- Dial *90 followed by number to which would like to transfer call.
- Press
or Transfer soft key
Cancel a Transfer
Press End at any point prior to completing a transfer to return to the original call.
Hold Calls
Place a Caller on Hold
When you are on an active call:
- Press Options.
- Use the navigation arrows to highlight Hold.
- Press OK.
Resume a Held Call
- Press Resume.
Recent Calls List
Access Recent Calls List
- Press History from the main screen or use the navigation arrows to highlight
and press OK.
Place Calls from Recent Calls List
- Use the navigation arrows to highlight
- Press OK.
- Use the navigation arrows to highlight number would like to call.
- Press OK or
.
Clear Missed Calls Message
Missed call message clears when you access the Recent Calls List.
- Press History from the main screen or use the navigation arrows to highlight
Call History and press OK.
Make 3-party conference call
Conference in a third party
When you are on an active call:
- Press Options.
- Use the navigation arrows to highlight Conference.
- Press OK.
- Enter number of third party.
- Press Conf.
- When third party answers, press Conf.
Join Current Calls Into a Conference Call
When you are on one active call and have another caller on hold, or you have two callers on hold:
- Press Options.
- Press Conf.
Forward Calls from Phone
Note: You may also use ENA Access (Star) Codes to manage call forwarding.
You can set up three types of call forwarding from your phone:
- Immediate call forward
- Call forward if phone is busy
- Call forward if no answer
Immediate Call Forward
To set up immediate call forwarding for all calls:
- Use the navigation arrows to highlight
Call Features, and press OK.
- Use the navigation arrows to highlight Call Forward, and press OK.
- Use the navigation arrows to highlight Always.
- Use the left or right navigation arrow to toggle selection to Enabled.
- Use the navigation arrow to move the cursor to the Target field.
- Enter the number to which you would like to forward calls.
- Press Save or OK.
Call Forward if Phone is Busy
To forward calls to another phone if your line is busy:
- Use the navigation arrows to highlight
Call Features, and press OK.
- Use the navigation arrows to highlight Call Forward, and press OK.
- Use the navigation arrows to highlight Busy.
- Use the left or right navigation arrow to toggle selection to Enabled.
- Use the navigation arrow to move the cursor to the Target field.
- Enter the number to which you would like to forward calls.
- Press Save or OK.
Call Forward if No Answer
To forward calls to another phone if you do not answer:
- Use the navigation arrows to highlight
Call Features, and press OK.
- Use the navigation arrows to highlight Call Forward, and press OK.
- Use the navigation arrows to highlight No Answer.
- Use the left or right navigation arrow to toggle selection to Enabled.
- Use the navigation arrow to move the cursor to the Target field.
- Select the desired ring time to wait before forwarding from the Target field.
- Enter the number to which you would like to forward calls.
- Press Save or OK.
Paging
Make Zone Page Broadcast Through Phone Speakers
Note: Zone pages are broadcast through the phone speakers, not your building intercom system.
If your system administrator has created paging zones (for example, All Call, Second Floor, etc.) and assigned your phone broadcast permission, you see a Paging option in the Call Features menu for your handset.
To make a zone page through the phone speakers if only have one zone on phone:
- Use the navigation arrows to highlight
Call Features, and press OK.
- Use the navigation arrows to highlight Paging, and press OK.
- If your phone has access to a single paging zone, speak into the handset to broadcast the page.
- If your phone is has access to more than one paging zone, use the navigation arrows to highlight the zone to which you would like to broadcast the page and press OK.
- Speak into the handset to broadcast the page.
Make Page Broadcast Through Building Speakers
Your system administrator will provide you with an extension to dial to make an announcement through the building speakers.
If your system is set up with one zone only (Typically All Call):
- Dial the intercom system extension.
- Make your announcement.
- When finished, hang up.
If your intercom system is set up with multiple zones for announcements to be broadcast to specific areas. (e.g., outside, East wing, etc.):
- Dial the intercom system extension.
- When hear tone, enter the number of the zone to which you would like to broadcast.
- When hear tone, make your announcement.
- When finished, hang up.
Use Do not Disturb (DND)
Do Not Disturb (DND) sends all incoming calls directly to voicemail.
Enable DND
- Use the navigation arrows to highlight
Call Features, and press OK.
- Use the navigation arrows to highlight Do Not Disturb, and press OK.
- With line for which you would like to activate DND, highlighted, press OK.
- Use the left or right navigation arrow to toggle selection to Enabled.
- Press Save or OK.
Note: If you are not receiving calls, check to make sure Do Not Disturb is not activated on your phone.
Disable DND
- Use the navigation arrows to highlight
Call Features, and press OK.
- Use the navigation arrows to highlight Do Not Disturb, and press OK.
- With line for which you would like to activate DND, highlighted, press OK.
- Use the left or right navigation arrow to toggle selection to Disabled.
- Press Save or OK.
Call Park
Call Park allows you to place a call on hold so it can be retrieved from any other ENA SmartVoice phone in your building.
Park a Call
- Press
- Dial *98 and press OK or
or just wait for the call to complete.
- You will hear a message telling you on which orbit the call is parked and prompting you to complete the transfer. Press
or Transfer soft key to complete.
Pick Up a Parked Call
When you let a person know they have a parked call, you will need to tell them the orbit number on which the call is parked. To pick up a parked call:
- Go to any ENA SmartVoice phone in the building and dial *99 followed by the orbit number.
ENA SmartVoice Access (Star) Codes
Access Code |
What it Does | Available in Feature Package | Notes |
---|---|---|---|
*53 | Directed Call Pickup | All except Prime | Dial *53 followed by the extension of a ringing phone to pick it up. |
*54 |
Group Call Pickup |
All except Prime |
Dial *54 to pick up a call ringing on a phone that is a member of a Call Pickup Group of which your phone is a member. Call Pickup Groups are set up by your ENA SmartVoice System Administrator. |
*62 | Enable Busy Call Forwarding |
All except Pro and Executive |
ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes. |
*63 | Disable Busy Call Forwarding |
All except Pro and Executive |
ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes. |
*69 | Automatic Recall | All | Plays an announcement of the number of the last call received. |
*72 | Enable Unconditional Call Forward | All except Pro and Executive | ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes. |
*73 | Disable Unconditional Call Forward | All except Pro and Executive | ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes. |
*92 | Enable Call Forwarding on No Answer | All except Pro and Executive | ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes. |
*93 | Disable Call Forwarding on No Answer | All except Pro and Executive | ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes. |
*98 | Call Park | All | Press Transfer followed by *98 to park a call. |
*99 | Retrieve Parked Call |
All |
Press *99 followed by the Park Orbit to retrieve a parked call. |
*318 | Voicemail | All |