Yealink SIP-T58A, T58V

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Navigating the Touch Screen

Swipe left or right to switch between home and widget screens.

Swipe down from the top of the screen to open the control and notification center.

Tap to go back to previous screen.

Tap to return to the home screen.

Tap to view and manage recently used applications.

Setup and Check Voicemail

Set Up Voicemail for Your Extension

The first time you access the Message Center, the system will walk your through your voicemail setup. To access the Message Center, press the MESSAGE button .

Check Voicemail from Your Phone

Press the MESSAGE button , and follow the prompts.

Check Voicemail from Another ENA SmartVoice phone

  1. Press the MESSAGE button or VMail soft key on the phone you are using.
  2. When you hear the voicemail greeting, press the star key (*).
  3. Enter your full 10-digit number when prompted.
  4. Note: If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your system administrator.

  5. Follow the prompts.

Check Voicemail Remotely

If you have a direct dial number:

  1. Call your number.
  2. When you hear your voicemail greeting, press the star key (*).
  3. Follow the prompts.

If you have an extension-only number:

  1. Dial 877-675-1152.
  2. Enter your full 10-digit number.
  3. Note: If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your system administrator.

  4. Follow the prompts.

Set Up and Check Voicemail on Line Forked to Your Phone (e.g., Main)

If you have another line on your phone in addition to your personal extension:

  1. Press that line key to select it.
  2. Press the MESSAGE button.

The first time you access the Message Center for the forked line, the system will walk you through your voicemail setup.

Voicemail Menu Options

Note: Depending on the feature package assigned to the extension, sub-menus may vary slightly from those shown in the chart.

Place Video/Voice Call

Using the Handset

  1. Pick up the handset.
  2. Enter the number and wait or tap Send.

Note: If you need additional time to enter digits on the dialpad, you may enter the number on the dialpad and then pick up the handset or press Send.

Using the Speakerphone

  1. Enter the number you are calling on the dialpad.
  2. Press the speaker button or the Send soft key.
  3. Note: You may place a call by pressing the speaker button before dialing. Just be aware the system will attempt to complete the call after a slight pause in entering digits on the dialpad.

Using the Headset

  1. With the headset connected, press to activate the headset mode.
  2. Enter the number, and then press the Send soft key.

Note: During a call, you can alternate between the headset, hands-free speakerphone and handset modes by pressing the Headset key, the Speakerphone key, or by picking up the handset. Headset mode requires a connected headset.

Answer Calls

Using the Handset

When a call comes in, pick up the handset.

Using the Speakerphone

When a call comes in, press , the Answer soft key or the blinking line key.

Using the Headset

  1. With the headset connected, press to activate the headset mode.
  2. Enter the number, and then press the Send soft key.

Note: During a call, you can alternate between the headset, hands-free speakerphone and handset modes by pressing , the Speakerphone key or by picking up the handset. Headset mode requires a connected headset.

Answer Second Incoming Call

When you are on an active call and a second call comes in, press the Answer soft key.

The active call is automatically placed on hold when you answer the second call.

End Calls

Using the Handset

Hang up the handset or press the EndCall soft key.

Using the Speakerphone

Press or the EndCall soft key.

Using the Headset

Press the EndCall soft key.

Control Video During a Call

Change the Video View

Tap Full Screen to display the video in full screen.

Tap or to return.

Turn Video On/Off During a Call

Swipe down from the top of the screen to open the control center.

Tap Video to toggle video on/off.

Redial

Press to enter the Placed Calls list, press or to select the desired entry, and then press the Send soft key.

Press twice when the phone is idle to dial out the last dialed number.

Mute and Un-mute Calls

Press to mute the microphone during a call.

Press again to unmute the call.

Hold and Resume Calls

To place a call on hold pressor the Hold soft key during an active call.

To resume the call, do one of the following:

  • If there is only one call on hold, pressor tap the Resume soft key.
  • If there is more than one call on hold, tap the call you want to resume, and then pressor tap the Resume soft key.

Transfer Calls

Blind Transfer

  1. Press the Transfer button or soft key during an active call. The call is placed on hold.
  2. Enter the number to which you want to transfer the call.
  3. Press the Transfer button once or tap the Transfer soft key twice to complete.

Consultative Transfer

  1. Press the Transfer button or soft key during an active call. The call is placed on hold.
  2. Enter the number you want to transfer to, and then wait or tap Send.
  3. When the second party answers, press the Transfer button or soft key to complete the transfer.

Direct to Voicemail Transfer

  1. Press the Transfer button or soft key during an active call. The call is placed on hold.
  2. If you are transferring to a four-digit extension, enter *90 followed by the number to which you want to transfer the call. If you are transferring to a five-digit or six-digit extension, enter * followed by the number to which you want to transfer the call.

  3. Press the Transfer button once or tap the Transfer soft key twice to complete.

Forward Calls

  1. Swipe right from the home screen to access the Tap Menu > Features > Call Forward.
  2. Select the desired forward type:
    • Always Forward - Incoming calls are forwarded unconditionally.
    • Busy Forward - Incoming calls are forwarded when the phone is busy.
    • No Answer Forward - Incoming calls are forwarded if not answered after a period of time.
  3. Enter the number you want to forward to. For No Answer Forward, tap the gray box of the After Ring Time field, and then tap the desired ring time to wait before forwarding.
  4. Tap the Save soft key to accept the change.

Make a Conference Call

  1. Tap the Conference during an active call. The call is placed on hold.
  2. Enter the number of the second party, and then tap Conference.
  3. Tap the Conference soft key again when the second party answers. All parties are now joined in the conference.
  4. Tap the End Call soft key to disconnect all parties.

Note: You can split the conference call into two individual calls by pressing the Split soft key.

Park Calls

Call Park allows you to place a call on hold so it can be retrieved from any other ENA SmartVoice phone in your building.

Park a Call

To park a call:

  1. Press Transfer. The call is automatically placed on hold.
  2. Dial *98.
  3. Press Send or wait.
  4. You hear a message telling you the orbit number on which the call is parked and prompting you to complete the transfer. Press Transfer to complete.

Pick Up a Parked Call

When you let a person know they have a parked call, you will need to tell them the orbit number on which the call is parked.

To pick up a parked call:

  1. Go to any ENA SmartVoice phone in the building and dial *99 followed by the orbit number.

Local Call Recording

If local call recording is enabled, you may record calls to a USB flash drive inserted into the back of your phone.

Note: If local call recording is not enabled for your phone, and you would like to have it activated, contact your system administrator.

To use local call recording:

  1. Insert a USB flash drive into the USB port on the back of your phone.
  2. You may need to swipe right in the call control window to see the Record button.
  3. Tap Record.
  4. Tap Stop to stop recording.

The call recording is stored in a .wav file on the USB flash drive.

Access and Use Call History

You can view a list of up to 100 missed, placed, received and forwarded call records.

  1. Tap .
  2. Tap an entry to place a call to that number.
  3. Tap to see call details.

Access and Manage Contact Directory

Add a Contact

  1. Tap .
  2. Tap .
  3. Enter contact information.
  4. Tap to save.

Edit a Contact

  1. Tap .
  2. Find contact would like to edit.
  3. Tap to open contact information.
  4. Edit contact information.
  5. Tap to save.

Delete a Contact

  1. Tap .
  2. Tap to open contact information.
  3. Tap Delete.
  4. Tap OK.

Adjust Ringer and Call Volume

  • Pressduring an active call to adjust call volume.
  • Presswhile the phone is idle or ringing to adjust ringer volume.

Adjust Ringer and Call Volume

  • Pressduring an active call to adjust call volume.
  • Presswhile the phone is idle or ringing to adjust ringer volume.

Configure Available Phone Keys

You can configure available phone keys as speed dials, one-touch transfer buttons, etc. You configure available phone keys through your ENA SmartVoice End User Portal.

ENA SmartVoice Access (Star) Codes

Access Code

What it Does Available in Feature Package Notes
*53 Directed Call Pickup All except Prime Dial *53 followed by the extension of a ringing phone to pick it up.
*54

Group Call Pickup

All except Prime

Dial *54 to pick up a call ringing on a phone that is a member of a Call Pickup Group of which your phone is a member.

Call Pickup Groups are set up by your ENA SmartVoice System Administrator.

*62 Enable Busy Call Forwarding

All except Pro and Executive

ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.

*63 Disable Busy Call Forwarding

All except Pro and Executive

ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.
*69 Automatic Recall All Plays an announcement of the number of the last call received.
*72 Enable Unconditional Call Forward All except Pro and Executive ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.
*73 Disable Unconditional Call Forward All except Pro and Executive ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.
*92 Enable Call Forwarding on No Answer All except Pro and Executive ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.
*93 Disable Call Forwarding on No Answer All except Pro and Executive ENA SmartVoice extensions assigned a Pro or Executive Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.
*98 Call Park All Press Transfer followed by *98 to park a call.
*99 Retrieve Parked Call

All

Press *99 followed by the Park Orbit to retrieve a parked call.

*318 Voicemail All