Yealink SIP-T48S

Navigating the Touch Screen

  • To open the main menu, tap.
  • To return to the idle screen, tap.
  • To go back to the previous menu, tap.
  • To select a soft key, tap the soft key.
  • To select an item, tap the item.
  • To turn pages, taporon the touch screen.
  • To scroll through values in a pull-down list, pressor.

Setup and Check Voicemail

Set up Voicemail

The first time you access the Message Center, the system will walk your through your voicemail setup. To access the Message Center, press or tap the Connect soft key.

Check Voicemail

The Message Waiting Indicator on the idle screen indicates that one or more voice messages are waiting at the

message center. The power indicator LED slowly flashes red.

Check voicemail from your phone

To listen to voice message:

  1. Tapand then tap Connect, or press
  2. Follow the voice prompts to listen to your voice messages.

Check voicemail from another ENA SmartVoice phone

  1. Press the Messages button or icon of the phone you are using.
  2. When you hear the voicemail greeting, press the star key (*).
  3. Enter your full 10-digit number when prompted.
  4. Note: If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your system administrator.

  5. Follow the prompts.

Check voicemail remotely

If you have a direct dial number you can call from outside the system:

  1. Call your number.
  2. When you hear your voicemail greeting, press the star key (*).
  3. Follow the prompts.

If you have an extension-only number you cannot call from outside the system:

  1. Dial 877-675-1152.
  2. Enter your full 10-digit number.
  3. Note: If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. If you do not know your customer prefix, check with your system administrator.

  4. Follow the prompts.

Setup and Check Voicemail on Line Forked to Your Phone (e.g., Main)

If you have another line on your phone in addition to your personal extension, press that line key before pressing the Messages button or icon.

The first time you access the Message Center for the forked line, the system will walk you through your voicemail setup.

Place Calls

Using the Handset

  1. Pick up the handset.
  2. Enter the number, and then tap Send.

Using the Speakerphone

  1. With the handset on-hook, press .
  2. Enter the number, and then tap Send.

Using the Headset

  1. With the headset connected, pressto activate the headset mode.
  2. Enter the number, and then tap Send.

Note: During a call, you can alternate between the headset, hands-free speakerphone and handset modes by pressing the Headset key, the Speakerphone key, or by picking up the handset. Headset mode requires a connected headset.

Answer Calls

Using the Handset

Pick up the handset.

Using the Speakerphone

Press.

Using the Headset

Press.

Note: You can reject an incoming call by pressing the Reject soft key.

End Calls

Using the Handset

Hang up the handset or tap the End Call soft key.

Using the Speakerphone

Pressor tap the End Call soft key.

Using the Headset

Tap the End Call soft key.

Redial

Pressto enter the Placed Calls list, and then tap the desired entry.

Presstwice when the phone is idle to dial out the last dialed number.

Mute and Un-mute Calls

Pressto mute the microphone during a call.

Pressagain to unmute the call.

Hold and Resume Calls

To place a call on hold pressor the Hold soft key during an active call.

To resume the call, do one of the following:

  • If there is only one call on hold, pressor tap the Resume soft key.
  • If there is more than one call on hold, tap the call you want to resume, and then pressor tap the Resume soft key.

Transfer Calls

Blind Transfer

  1. Pressor tap the Transfer soft key during an active call. The call is placed on hold.
  2. Enter the number to which you want to transfer the call.
  3. Pressor tap B Transfer.

Consultative Transfer

  1. Pressor tap the Transfer soft key during an active call. The call is placed on hold.
  2. Enter the number you want to transfer to, and then tap Send.
  3. When the second party answers, pressor tap Transfer to complete the transfer.

Direct to Voicemail Transfer

  1. Pressor tap the Transfer soft key during an active call. The call is placed on hold.
  2. Enter *90 followed by the number to which you want to transfer the call.
  3. Press tap B Transfer.

Forward Calls

  1. Tap when the phone is idle, and then tap Features->Call Forward.
  2. Select the desired forward type:
    • Always Forward - Incoming calls are forwarded unconditionally.
    • Busy Forward - Incoming calls are forwarded when the phone is busy.
    • No Answer Forward - Incoming calls are forwarded if not answered after a period of time.
  3. Enter the number you want to forward to. For No Answer Forward, tap the gray box of the After Ring Time field, and then tap the desired ring time to wait before forwarding.
  4. Tap the Save soft key to accept the change.

Make a Conference Call

  1. Tap the Conference soft key during an active call. The call is placed on hold.
  2. Enter the number of the second party, and then tap Conference.
  3. Tap the Conference soft key again when the second party answers. All parties are now joined in the conference.
  4. Tap the End Call soft key to disconnect all parties.

Note: You can split the conference call into two individual calls by pressing the Split soft key.

Park Calls

Call Park allows you to place a call on hold so it can be retrieved from any other ENA SmartVoice phone in your building.

Park a Call

To park a call:

  1. Press Transfer. The caller is automatically placed on hold.
  2. Dial *98.
  3. Press Send or wait.
  4. You hear a message telling you on which orbit the call is parked and prompting you to complete the transfer. Press Transfer to complete.

Pick Up a Parked Call

When you let a person know they have a parked call, you will need to tell them the orbit number on which the call is parked.

To pick up a parked call:

  1. Go to any ENA SmartVoice phone in the building and dial *99 followed by the orbit number.

Access and Use Call History

You can view a list of up to 100 missed, placed, received and forwarded call records.

  1. Press the History soft key when the phone is idle. Press orto scroll through the list.
  2. Once an entry is highlighted, you can:
    • Press the Send soft key to call the entry.
    • Press the Delete soft key to delete the entry from the list.
    • Press the Option soft key to:
      • Select Detail to view detailed information about the entry.
      • Select Add to Contact to view detailed information about the entry.
      • Select Add to Blacklist to add the entry to the blacklist.
      • Select Delete All to delete all entries from the list.

Access and Manage Contact Directory

Add a Contact

  1. Press the Directory soft key when the phone is idle, then select All Contacts.
  2. Press the Add soft key to add a contact.
  3. Enter a unique contact name in the Name field and contact numbers in the corresponding fields.
  4. Press the Save soft key to accept the change.

Edit a Contact

  1. Press the Directory soft key when the phone is idle, then select All Contacts.
  2. Pressorto select the desired contact, press the Option soft key and then select Detail from the prompt list.
  3. Edit the contact information.
  4. Press the Save soft key to accept the change.

Delete a Contact

  1. Press the Directory soft key when the phone is idle, then select All Contacts.
  2. Pressorto select the desired contact, press the Option soft key and then select Delete from the prompt list.
  3. Press OK soft key when the LCD screen prompts, "Delete selected item?"

Adjust Ringer and Call Volume

  • Pressduring an active call to adjust call volume.
  • Presswhile the phone is idle or ringing to adjust ringer volume.

Change Ring Tones

  • Pressthe Menu soft key when the phone is idle, and then select Basic > Sound > Ring Tones.
  • Pressorto select Common or the desired account, then press the Enter soft key.
  • Pressorto select the desired ring tone.
  • Press the Save soft key to accept the change.

Configure Available Phone Keys

You can configure available phone keys as speed dials, one-touch transfer buttons, etc. You configure available phone keys through your ENA SmartVoice End User Portal.

ENA SmartVoice Access (Star) Codes

Access Code

What it Does Available in Feature Package Notes
*53 Directed Call Pickup Plus, Plus Mobile, Plus Office, Pro Enter *53 followed by the extension of a ringing phone to pick it up.
*54

Group Call Pickup

Plus, Plus Mobile, Plus Office, Pro

Enter *54 followed by the extension of a ringing phone to pick it up.

Call Pickup Groups are set up by your ENA SmartVoice System Administrator.

*62 Enable Busy Call Forwarding

Prime, Plus, Plus Mobile, Plus Office

ENA SmartVoice extensions assigned a Pro Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.

*63 Disable Busy Call Forwarding

Prime, Plus, Plus Mobile, Plus Office

 
*69 Automatic Recall All Plays an announcement of the number of the last call received.
*72 Enable Unconditional Call Forward Prime, Plus, Plus Mobile, Plus Office ENA SmartVoice extensions assigned a Pro Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.
*73 Disable Unconditional Call Forward Prime, Plus, Plus Mobile, Plus Office  
*78 Enable Do Not Disturb All

When Do not Disturb is enabled for an extension with a Pro feature package, caller hears system generated message that person is unavailable and call terminates.

When Do not Disturb is enabled for all other features packages, call goes directly to voicemail.

*79 Disable Do Not Disturb All

 

*92 Enable Call Forwarding on No Answer Prime, Plus, Plus Mobile, Plus Office ENA SmartVoice extensions assigned a Pro Feature Package, are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not access (star) codes.
*93 Disable Call Forwarding on No Answer Prime, Plus, Plus Mobile, Plus Office  
*98 Call Park All Press Transfer followed by *98 to park a call.
*99 Retrieve Parked Call

All

Press *99 followed by the Park Orbit to retrieve a parked call.

*318 Voicemail All