ENA SmartVoice Go

Alert: March 20, 2020. ENA has enabled ENA SmartVoice Go for all ENA SmartVoice users, regardless of their current extension package, for 60 days, in order to help our customers maintain effective communication as they transition to digital operations and eLearning during the COVID-19 pandemic.

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ENA SmartVoice Go Mobile

Compatible Devices

ENA SmartVoice Go works on the following mobile devices:

  • Android phones and tablets with ARM Chips running 2.3.3 (Gingerbread) or later version.
  • iPhone 3GS, 4, 4S running IOS5 or later.

Video calling only works on devices that have a front-facing camera.

Download and Log In

  1. Download ENA SmartVoice Go from Google Play or ITunes App Store. The first time you open the app, it will walk you through the initial setup.
  2. When prompted, enter your full 10-digit phone number and account password.
  3. Note: If you have a four or five digit extension rather than a full 10-digit phone number, include your customer prefix. If you do not know your customer prefix, contact your system administrator.

  4. Enter your account password.
    Your account password is also used to log in to your ENA SmartVoice End User Portal. If you do not have your account password, contact your system administrator.

Make Calls, Answer Calls, Check Voicemail

Transfer Calls

Note: ENA SmartVoice Go Mobile supports consultative transfers only.

  1. When you are on an active call, click Add/Transfer. The caller is automatically placed on hold.

  2. Dial the transfer recipient.
    • If the recipient is in your contact list:

      Tap their name.

      If the recipient has more than one available number, select the desired number from the drop-down.

      Note: If the contact is internal to your system, you will see the full 10-digit number as well as the 4, 5, or 6-digit extension. The extension-only number is labeled Intercom. It does not matter which you choose, the call will ring normally.

    • If the recipient is not in your contact list:

      Tap the keypad icon.

      Enter the number.

      Tap the dial icon.

  3. When the recipient answers, tap Transfer to complete the transfer.

ENA SmartVoice Go Desktop

Download and Log In

Click here to download Windows client.

Click here to download MacOS client.

Note: If you receive an error when attempting to run ENA SmartVoice Go on your MacOS desktop for the first time, please right click the ENA SmartVoice Go app in your Finder window, click Open, then click Open again in the dialog box.

Make Calls, Answer Calls, Check Voicemail

Transfer Calls

Blind Transfer

  1. Click the blue arrow transfer icon in the active call window.

  2. Click on the name of the transfer recipient in your contact list or type number in the Enter name or number field.

  3. Click Transfer Call.

  4. If the recipient has more than one available number, select the desired number from the drop-down and click OK.

    Note: When transferring to a recipient within your organization, you may select the recipient’s full 10-digit number or the extension only.

Consultative Transfer

  1. When you are on an active call, place a call to the transfer recipient by selecting them from the contact list or entering the number in the Enter name or number field in the main window.

    Note: When you place the call to the transfer recipient, the original call is automatically placed on hold.

  2. You see an active call window for both callers. When the recipient answers, click the transfer icon in the window of the call to be transferred.

  3. Click on the transfer recipient’s name in the drop-down to complete the transfer.