ENA SmartVoice Go

Note: The screenshots in this guide show ENA SmartVoice Go on an IOS device. ENA SmartVoice Go screens on an Andriod device vary slightly from those shown below.

Compatible Devices

ENA SmartVoice Go works on the following mobile devices:

  • Android phones and tablets with ARM Chips running 2.3.3 (Gingerbread) or later version.
  • iPhone 3GS, 4, 4S running IOS5 or later.

Video calling only works on devices that have a front-facing camera.

Installation and Initial Setup

Download and Open the app

Download ENA SmartVoice Go from Google Play or ITunes App Store. The first time you open the app, it will walk you through the initial setup.

Accept license agreement

If you would like to limit incoming or outgoing calls, toggle those off and press Accept to agree to the terms of use.

Enter your ENA SmartVoice phone number and account password

  1. Enter your full 10 digit phone number and account password.
  2. Note: If you have a four or five digit extension rather than a full 10 digit phone number, include your customer prefix. If you do not know your customer prefix, contact your system administrator.

  3. Enter your account password.
    Your account password is also used to log in to your ENA SmartVoice End User Portal. If you do not have your account password, contact your system administrator.
  4. Press Log in.

Add mobile number to move calls

You can move calls from your ENA SmartVoice connection to your mobile cellular connection at any time from the In-Call controls. In addition, if ENA SmartVoice Go detects a weak signal, it will alert you and offer an onscreen prompt to switch to your cellular provider during a call.

Click Mobile Number and follow the prompts.

Using ENA SmartVoice Go on Your Mobile Device

Note: If you do not know which feature package is assigned to your ENA SmartVoice number, please contact your system administrator

Answering calls if app is not open

When a call comes in to your ENA SmartVoice Go app and you do not have the app open onscreen, you see a call alert at the top of your screen.

You can tap the call alert to answer the call or you can navigate to the app and open it to see the accept and decline options.

Answering calls if app is open

When your ENA SmartVoice Go app is open, you have the option to accept or decline the call.

In Call controls

When you are on an active call, you see your ENA SmartVoice Go In Call controls.

Answer a second incoming call

When you are on an active call and a second call comes in to your ENA SmartVoice Go app you have the following options:

  1. Put the current call on hold and answer the second call
  2. End the current call and answer the second call
  3. Ignore the incoming call

Managing an active call and a call on hold

  • When you are on an active call and have a second call on hold, tap the alert at the top of the screen to make the call on hold the active call and place the other call on hold.
  • When you are on an active call and have a second call on hold, tap merge to join the calls in 3-way conference call.
  • To move a call from your ENA SmartVoice Go connection to your mobile cellular connection tap switch then the device to which you would like move the call.

Open the ENA SmartVoice Go menu

You open the ENA SmartVoice Go menu by tapping the three line menu icon in the upper left.

Contacts

Open the menu and tap Contacts to open the list.

Tap a contact in your list to open it. From here you may:

  • Tap a number to initiate a call.
  • Tap intercom if it is available to initiate an intercom call.

Dialer

Tap Dialer in the menu to open the dialpad.

Call History

Tap Call History to view your placed, received, and missed calls.

You may also tap an entry in your Call History to initiate a call to that number.

Messages

Tap Messages in the menu to access and view your voicemail messages, including the date and time the message was left and the duration. When you tap on a message to select it, you have the option to:

  • Tap the play button to listen to the message.
  • Tap the information icon to mark the message as unread.
  • Initiate a Call Back to the number from which the message was left.
  • Delete the message.

Call Manager

Tap Call Manager in the menu to set how you would like calls to be handled. You have the following options:

  • Activate Do Not Disturb.
  • Select pre-defined rules to handle call flow.
  • Forward calls to your ENA SmartVoice Go number to another number.
  • Note: You define the rules for Ring your phones in order and Ring your phones together in your ENA SmartVoice End User Portal.

Settings

Tap Settings in the menu to adjust your phone configuration. When you change your password here, it also changes the password you use to log in to your online ENA SmartVoice User Portal.

Contact Source

You can include contacts from both your ENA SmartVoice network and your mobile device in ENA SmartVoice Go. You set this preference in Contact Source under Settings.

  • Choose Local Only to include contacts added to your mobile device.
  • Choose Network Only to include contacts from your ENA SmartVoice network and contacts you've added in your ENA SmartVoice User Portal
  • Choose All to include all of the above.

Using Your ENA SmartVoice User Portal to Manage ENA SmartVoice Mobile and Mobile Plus

You can manage a number of the settings for your ENA SmartVoice Go app as well as access voicemail messages and call logs in your ENA SmartVoice User Portal.

Note: The available settings in the ENA SmartVoice Mobile and Mobile Plus feature package vary slightly from those available in the ENA SmartVoice Pro feature package. If you do not know which feature package is assigned to your extension, please check with your system administrator.

Logging In

  1. Point your browser to https://my.ena.com/smartvoice-user.
  2. Enter your full 10 digit phone number and account password.
  3. Note: If you have a four or five digit extension rather than a full 10 digit phone number, include your customer prefix. If you do not know your customer prefix, contact your system administrator.

  4. Enter your account password.
  5. Press Log in.

Toggling Between Do Not Disturb and Available for Calls

You can toggle between Do Not Disturb and Available for Calls in your ENA SmartVoice User Portal in addition to managing these settings in the ENA SmartVoice Go app on your mobile device.

You can manage this setting under both the ENA SmartVoice User Portal Dashboard tab as well as under the Reach Me tab.

Contacts

Add Contacts to ENA SmartVoice Go

In addition to being able to add contacts directly into ENA SmartVoice Go in your mobile device, contacts you add in your ENA SmartVoice User Portal are pushed out to ENA SmartVoice Go. To add a contact through your ENA SmartVoice User Portal:

  1. Click Contacts in the top row of tabs.
  2. It should default to Contact List, if it does not, select Contact List from the second row of tabs.
  3. Click New Contact and follow the prompts.
  4. To see the recently added contact on ENA SmartVoice Go, pull down on the screen and hold it there for a moment until you see the Refreshing indicator, then release the screen.

Add Speed Dials to ENA SmartVoice Go

Speed Dials you add in your ENA SmartVoice User Portal are pushed out to ENA SmartVoice Go. To add a speed dial through your ENA SmartVoice User Portal:

  1. Click Contacts in the top row of tabs.
  2. Click Speed Dials.
  3. Select the speed dial code from the drop down menu. By default the list starts at 20.
  4. Type in the number you would like to associate with the speed dial. This number may be internal to your ENA SmartVoice system or external.
  5. Click Add.
  6. Click Apply.

Reach Me

You can access and activate the same options and rules for how incoming calls are handled under the Reach Me tab of the ENA SmartVoice User portal as you can in the Call Manager of ENA SmartVoice Go on your mobile device .

Toggling between Do Not Disturb and Available for Calls under Reach Me Tab

You can toggle between Do Not Disturb and Available for Calls under the Reach Me tab.

Incoming call settings

You define the rules for Ring your phones in order and Ring your phones together under the Reach Me tab of the ENA SmartVoice User Portal.

Note: You must click Apply to save your changes when you create or edit a rule.

Advanced Settings