ENA SmartVoice Features Glossary

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Many of the features currently available with ENA SmartVoice are described below. Please note that some of these features are only available in certain packages.

Annoyance (Malicious) Call Trace

Lets users immediately notify ENA to trace the phone number and other call details about calls from annoying parties using *57.

Anonymous Call Blocking

Lets the user refuse all calls from callers who have their caller ID blocked. ENA SmartVoice Pro users have the option to request the caller state their name and then deciding if they want to accept the call or not.

Auto Attendant

Presents callers with automated options to allow them to self-route, rather than having all calls be answered by a live person. Customers have the ability to record their own greetings/prompts and choose what options they want to present to callers.

Busy Lamp Field/Enhanced Monitored Extension

  • Allows a user to see presence on a line they are monitoring. The light will be solid red when that person is on the phone.
  • Allows a user to answer a line they are monitoring. The light next to that line will flash green when there is an incoming call.
  • The button also acts as a speed dial to call that extension.
  • The button can be used to perform a one touch blind transfer to that user.

Call Hold

Allows a user to place a caller on hold. While on hold the caller will hear the Messaging/Music on Hold file the administrator has selected.

Caller ID – Block/Unblock

Lets the user enter *67 to block their Caller ID on an outgoing call. (Caller ID will still be visible on internal calls within your organization.)

Call Forking (up to 6 phones)

Assign multiple devices to a single number, so they all ring when a call comes in, making for easier call handling.

Call Forward to Voicemail

Lets the user forward all their calls directly to voicemail without ringing their desk phone.

Call Forward No Answer

Lets the user forward all of their calls to another number when they don’t answer.

  • This feature can be enabled/configured in the user portal for all feature packages.
  • This feature can be enabled/disabled via the phone for ENA SmartVoice Prime, Plus, PlusOffice, and PlusMobile. Dial *92<number> to enable it and dial *93 to disable it.

Call Forward Unconditional (aka Call Forward Immediately)

Lets users forward all of their calls to another number immediately, without ringing their desk phone.

  • This feature can be enabled/configured in the user portal for all feature packages.
  • This feature can be enabled/disabled via the phone for ENA SmartVoice Prime, Plus, PlusOffice, and PlusMobile. Dial *72<number> to enable it and dial *73 to disable it.

Call Forward Unavailable

Automatically forwards your line to a specified number should your phone become unregistered.

Call Park

Lets the user place an active call in a 'hold' state on an available park orbit, where it can be retrieved (picked-up) by another user. Calls can be parked using two methods:

  • Dialing *98 during a transfer
  • Preconfigured Call Park button

Call Park Pickup

Lets the user retrieve a call that has been parked at a park orbit. You will need to know what orbit number it was parked at to retrieve the call. Parked calls can be retrieved using two methods:

  • Dialing *99<orbit code>
  • Preconfigured Call Park button

Call Pickup - Directed

Lets users pick up a call ringing at a specific extension using *53<extension>. This feature may also be assigned to an available button on the phone.

Call Pickup - Group

Lets the user pick up a call that is currently ringing at any of the phones in the user's call group using *54. This feature may also be assigned to an available button on the phone.

Call Scheduling (Time of Day/Day of Week)

Allows ENA SmartVoice Pro users to specify different call forwarding treatments based on the time of day and day of the week.

Call Waiting

Lets the user know they are receiving another call while they are on the phone.

Click-to-Call

Users can initiate a call via the ENA SmartVoice user portal. When they click Call, the system will call their desk phone. When they answer, the system will then dial the number they are calling.

Distinctive Ringing

When enabled, the user will hear a double ring for calls from internal parties and a single ring for calls from external parties. Distinctive ringing does not let you assign different ring tones to different numbers. For all phones, external calls play a single ring and internal calls have a double ring. Note: If the user has multiple lines on their phone and wants each line to play a different ring tone, then Distinctive Ringing will need to be disabled.

Find Me Follow Me

Allows the user to forward calls to multiple other numbers, and choose which order to ring them in (even simultaneous) and how long each number should ring.

Hunt/Rollover Groups

Allows you to publish a lead number for callers to reach a certain group/department, and have the system route callers to available members of the hunt group automatically without the caller having to hang up and call multiple people to find someone who is available.

Last Call Return

Lets users automatically call back the number of the last incoming call using *69.

Live Message Screening

Allows a user to listen in as someone leaves a voicemail on his/her extension and press a button to be connected to the caller.

Local Call Recording

Allows users to record individual calls to a USB drive inserted in the back of the phone. Users can access recordings from the phone, or take the USB drive to a computer and access them there. This feature is only supported on phones equipped with the USB slot in the back.

Messaging/Music On Hold

Administrators have the ability to upload their own Messaging/Music on Hold files to play when users place callers on hold. This is a great way to advertise various activities/events going on within your organization.

One-to-Many paging

Administrators have the ability to configure up to 25 paging zones to allow for one way broadcast messages to be sent using the speaker on the phones. Administrators set permissions for who is allowed to transmit to each zone and which users will subscribe/listen for each zone.

Online Interface

Portal which allows users to manage their ENA SmartVoice service. They can listen to/forward/delete voicemails, change their call forwarding settings, view their call logs, configure their phone and more.

Remote Click-to-Call

Allows ENA SmartVoice Pro users, with an Internet browser, to make calls through ENA SmartVoice even if they are not using an ENA SmartVoice phone. The user initiates a call in the user portal and tells the system the number of the phone they would like to use. The system will call them at that number and then once connected, will call the other party. The call appears to be coming from the user’s desk phone number.

Smart Call Forwarding

Smart Call Forwarding enables the user to create sophisticated call treatment options based on a matrix of information, including the phone number of the incoming caller. In this way, Smart Call Forwarding allows users to route different callers to different locations based on the user's preference. For instance, the user may wish to have most calls ring their desk phone, then, if the call is unanswered, go to voicemail.

However, if certain people call, the user may wish the call to go to their desk phone, then be forwarded to a cell phone, then even to a home phone before being sent to his or her work voicemail. Using Smart Call Forwarding, the user essentially is able to invoke different call forwarding treatments based on who is calling.

Station to Station/Abbreviated Dialing

Allows users to dial only the extension when calling other users within their organization.

ENA SmartAssistant

An application toolbar, which provides incoming caller ID pop ups on your desktop, with the ability to click to forward an incoming call to another predetermined number if you are busy. It also allows users to search their portal contacts, initiate and configure synchronization with Outlook Contacts, use Click-to-Call to initiate outgoing calls, and change their call forwarding status.

ENA SmartVoice Go

A mobile application available for both iOS (iPhone) and Android platforms allowing users to take their ENA SmartVoice service with them by making their smartphone act as their ENA SmartVoice extension. Users have the ability to check call logs, listen to voicemail and change Reach Me settings while using their data connection (Wi- Fi/3G/4G/LTE.

ENA SmartVoice Go with Call Jump

Access to the ENA SmartVoice Go app described above. The Call Jump feature allows you to seamlessly move calls between your desk phone and the app on your smartphone.

Speed Dials

Allows users to assign 2 digit codes to numbers they call often, to allow for quicker dialing.

Three way Conference

Bridge up to 3 parties on the same call using the buttons/soft keys on your phone. No need for a conference bridge.

Transfer - Blind

Provides the ability to transfer the caller to another person without the need to “announce” the caller. This form of transfer sends through the original Caller ID.

Transfer – Consultative (warm/announced)

Allows the user to have a private conversation with the person they want to transfer a caller to, prior to completing the transfer. Offers the ability to cancel the transfer if the recipient isn’t available or doesn’t want to talk to the caller.

Transfer – Directly to Voicemail

Allows the user to transfer a caller directly into a user’s voicemail box without ringing the user’s phone.

User Controlled CLIR

Permanently set your caller ID block or unblock status, rather than using a star code on each individual call.

Voicemail

Provides a mailbox to allow callers to leave messages for a specific user, without the need for the main answering point to manually take messages for all users.