Connect and Provision Phones

Polycom VVX 200 Series

Setup and Connect to Network

Accessing ports on the back of the phone

The ports used during setup are on the back of the phone.

Connect the handset

  1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
  2. Plug the other end of the cord into the port on the handset.

Connect to power, if necessary

If your phone has a non-POE (Power over Ethernet) connection, plug the AC power cord jack into the 48V port on the back of the phone and into a power source.

Connect to your network

Plug an Ethernet cable into the port marked with the Ethernet symbol () on the back of the phone and connect to your network.

Daisy chain to a computer (if applicable)

Once your phone is connected to the network via the Ethernet port () on the back of the phone:

  1. Plug one end of a second Ethernet cable into the port with the computer icon () on the phone.
  2. Plug the other end of the second Ethernet cable into the computer.

Provision

Once the phone is connected to the Local Area Network and power source, it will begin its initial boot.

Note: New phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the ENA CTAC.

  1. Press the Login soft key.
  2. If the Number field is not already highlighted, use navigation arrows to highlight.
  3. Press center button on Navigation Disk to open Enter Number field.
  4. Press 1/A/a soft key to open Data Entry Mode options.
  5. Select Numeric Input by using the navigation arrows to highlight 123 and pressing the center button of the navigation disk to select or by pressing 4.
  6. Use the phone keypad to enter the number in the Number field.
    • For extensions with DID numbers, enter the area code and phone number.
    • For non-DID extensions, enter the prefix for your business group and the extension.
    • If you make a mistake, use the >> soft key to erase and re-enter numbers.

  7. Press OK.
  8. Use the down navigation arrow to highlight the Password field.
  9. Press center button on Navigation Disk to open the Password field.
  10. Press 1/A/a soft key to open Data Entry Mode options.
  11. Select Numeric Input by using the navigation arrows to highlight 123 and pressing the center button of the navigation disk to select or by pressing 4.
  12. Use the phone keypad to enter the password in the Password field. If you make a mistake, use the >> soft key to erase and re-enter numbers.
  13. Press OK.
  14. Press Save.
  15. If it is not already highlighted, use the down navigation arrow to highlight Save Config.
  16. Press OK.
  17. When the phone completes booting, it will show the extension assigned to it.

Polycom VVX 300 Series

Setup and Connect to Network

Accessing ports on the back of the phone

The ports used during setup are on the back of the phone.

Connect the handset

  1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
  2. Thread the straight end of the cord through the channel in the phone.
  3. Plug the other end of the cord into the port on the handset.

Connect to power, if necessary

If your phone has a non-POE (Power over Ethernet) connection, plug the AC power cord jack into the 48V port on the back of the phone and into a power source.

Connect to your network

Plug an Ethernet cable into the port marked with the Ethernet symbol () on the back of the phone and connect to your network.

Daisy chain to a computer (if applicable)

Once your phone is connected to the network via the Ethernet port () on the back of the phone:

  1. Plug one end of a second Ethernet cable into the port with the computer icon () on the phone.
  2. Plug the other end of the second Ethernet cable into the computer.

Provision

Once the phone is connected to the Local Area Network and power source, it will begin its initial boot.

Note: New phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the ENA CTAC.

  1. Press the Login soft key.
  2. Use the phone keypad to enter the number in the Number field.
    • For extensions with DID numbers, enter the area code and phone number.
    • For non-DID extensions, enter the prefix for your business group and the extension.
    • If you make a mistake, use the >> soft key to erase and re-enter numbers.
  3. Use the down navigation arrow to highlight the Password field.
  4. Press abc soft key to open Data Entry Mode options.
  5. Press 3 or the down arrow key followed by the center button of the navigation disk to select numbers mode.
  6. Use the keypad to enter the ENA SmartVoice provisioning password provided to you by ENA. If you make a mistake, use the >> soft key to erase and re-enter numbers.
  7. Press Submit.
  8. When you see the phone model in the Description field, press Submit.
  9. You will see the Please wait while your phone restarts message. The phone may restart twice to update its configuration. This is normal behavior.
  10. When the phone completes booting, it will show the extension assigned to it.

Connect Expansion Module (If applicable)

  1. Plug one end of the short cord supplied with the expansion module into the Aux port on the phone.
  2. Plug the other end of the short cord supplied with the expansion module into the Aux 1 port on the expansion module.
  3. Insert the small metal bracket into the channels on the back of the phone.
  4. Secure the metal bracket with the thumbscrews.
  5. Note: If the holes in the bracket do not align with the thumbscrew holes, turn it around.

Polycom VVX 400 Series

Setup and Connect to Network

Accessing ports on the back of the phone

The ports used during setup are on the back of the phone.

Connect the handset

  1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
  2. Thread the straight end of the cord through the channel in the phone.
  3. Plug the other end of the cord into the port on the handset.

Connect to power, if necessary

If your phone has a non-POE (Power over Ethernet) connection, plug the AC power cord jack into the 48V port on the back of the phone and into a power source.

Connect to your network

Plug an Ethernet cable into the port marked with the Ethernet symbol () on the back of the phone and connect to your network.

Daisy chain to a computer (if applicable)

Once your phone is connected to the network via the Ethernet port () on the back of the phone:

  1. Plug one end of a second Ethernet cable into the port with the computer icon () on the phone.
  2. Plug the other end of the second Ethernet cable into the computer.

Provision

Once you connect the phone to the Local Area Network and power, it will begin its initial boot.

Note: New phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the ENA CTAC.

  1. Press the Login soft key.
  2. Use the phone keypad to enter the number in the Number field.
    • For extensions with DID numbers, enter the area code and phone number.
    • For non-DID extensions, enter the prefix for your business group and the extension.
    • If you make a mistake, use the >> soft key to erase and re-enter numbers.

  3. Use the down navigation arrow to highlight the Password field.
  4. Press abc soft key to open Data Entry Mode options.
  5. Press 3 or the down arrow key followed by the center button of the navigation disk to select numbers mode.
  6. Use the keypad to enter the ENA SmartVoice provisioning password provided to you by ENA. If you make a mistake, use the >> soft key to erase and re-enter numbers.
  7. Press Submit.
  8. When you see the phone model in the Description field, press Submit.
  9. You will see the Please wait while your phone restarts message. The phone may restart twice to update its configuration. This is normal behavior.
  10. When the phone completes booting, it will show the extension assigned to it.

Connect Expansion Module (if applicable)

  1. Plug one end of the short cord supplied with the expansion module into the Aux port on the phone.
  2. Plug the other end of the short cord supplied with the expansion module into the Aux 1 port on the expansion module.
  3. Insert the small metal bracket into the channels on the back of the phone.
  4. Secure the metal bracket with the thumbscrews.
  5. Note: If the holes in the bracket do not align with the thumbscrew holes, turn it around.

Polycom VVX 500/600 Series

Setup and Connect to Network

Accessing ports on the back of the phone

The ports used during setup are on the back of the phone.

Connect the handset

  1. Plug the jack closest to the straight end of the cord into the handset port on the back of the phone.
  2. Thread the straight end of the cord through the channel in the phone.
  3. Plug the other end of the cord into the port on the handset.

Connect to power, if necessary

If your phone has a non-POE (Power over Ethernet) connection, plug the AC power cord jack into the 48V port on the back of the phone and into a power source.

Connect to your network

Plug an Ethernet cable into the port marked with the Ethernet symbol () and labeled LAN on the back of the phone and connect to your network.

Daisy chain to a computer (if applicable)

Once your phone is connected to the network via the Ethernet port () labeled LAN on the back of the phone:

  1. Plug one end of a second Ethernet cable into the port with the computer icon () on the phone.
  2. Plug the other end of the second Ethernet cable into the computer.

Provision

Once you connect the phone to the Local Area Network and power, it will begin its initial boot.

Note: New phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the ENA CTAC.

  1. Tap the Login soft key.
  2. Tap the Number field select it.
  3. Use the phone keypad to enter the number in the Number field.
    • For extensions with DID numbers, enter the area code and phone number.
    • For non-DID extensions, enter the prefix for your business group and the extension.
    • If you make a mistake, use thesoft key to erase and re-enter numbers.

  4. Tap the Password field to select it.
  5. Tap the abc soft key to open Data Entry Mode options.
  6. Tap 123 or press 3 on the keypad to select numbers mode.
  7. Use the keypad to enter the ENA SmartVoice provisioning password provided to you by ENA. If you make a mistake, use thesoft key to the right of the Password field to erase and re-enter numbers.
  8. Tap Submit.
  9. When you see the phone model in the Description field, tap Submit.
  10. You will see the Please wait while your phone restarts message. The phone may restart twice to update its configuration. This is normal behavior.
  11. When the phone completes booting, it will show the extension assigned to it.

Connect Expansion Module (if applicable)

  1. Plug one end of the short cord supplied with the expansion module into the Aux port on the phone.
  2. Plug the other end of the short cord supplied with the expansion module into the Aux 1 port on the expansion module.
  3. Insert the small metal bracket into the channels on the back of the phone.
  4. Secure the metal bracket with the thumbscrews.
  5. Note: If the holes in the bracket do not align with the thumbscrew holes, turn it around.

Yealink T21P E2

Setup and Connect to Network

  1. Attach the stand.
  2. Note: The hookswitch tab has a lip which allows the handset to stay on-hook when the IP phone is mounted vertically.

  3. Connect the handset and optional headset.
  4. Connect the network and power.

Provision

Note: New phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the ENA CTAC.

When you connect the phone to your network, it powers up to the login screen.

If you press any other buttons on the phone before following the sequence below, you no longer see the login screen. To access the login screen again, unplug the phone from the power source and then plug it back in. You may also provision the phone using the Advanced Settings menu.

Provision from the login screen

  1. Select numerical input by pressing the data input type soft key until see 123.
  2. Use the keypad to enter the 10-digit number to be assigned to the phone in the User Name field.
    • For extensions with DID numbers, enter the area code and phone number.
    • For non-DID extensions, enter the prefix for your business group and the extension.
    • If you make a mistake, press the Delete soft key to erase and re-enter numbers.
  3. Press the down arrow to move the cursor to the Password field.
  4. Select numerical input by pressing the data input type soft key until see 123.
  5. Use the keypad to enter the ENA SmartVoice provisioning password provided to you by ENA. If you make a mistake, press the Delete soft key to the right of the Password field to erase and re-enter numbers.
  6. Press OK.
  7. Phone reboots.
  8. When phone is successfully provisioned, you see the phone's extension in upper left of screen and on top one or two line keys.

Provision from the Advanced Settings menu

  1. Press Menu.
  2. Press 3 or use the navigation arrows to highlight Settings and press Enter.
  3. Press 2 or use the navigation arrows to highlight Advanced and press Enter.
  4. Enter admin in the password field.
  5. Note: The password admin is only valid on unprovisioned phones. Once a phone is provisioned, you use an ENA password to access the Advanced Settings menu. The ENA CTAC can provide you with this password. This password is not related to the provisioning password or the password used to log in to the ENA SmartVoice Administrator web portal.

  6. Press OK.
  7. Press 4 or use the navigation dial to highlight Auto Provision and press Enter.
  8. Use the navigation dial to highlight User Name.
  9. Select numerical input by pressing the data input type soft key until see 123.
  10. Use the keypad to enter the 10-digit number to be assigned to the phone in the User Name field.
    • For extensions with DID numbers, enter the area code and phone number.
    • For non-DID extensions, enter the prefix for your business group and the extension.
    • If you make a mistake, press the Delete soft key to erase and re-enter numbers.
  11. Press the down arrow to move the cursor to the Password field.
  12. Select numerical input by pressing the data input type soft key until see 123.
  13. Use the keypad to enter the ENA SmartVoice provisioning password provided to you by ENA. If you make a mistake, press the Delete soft key to the right of the Password field to erase and re-enter numbers.
  14. Press Save.
  15. Press 5 or use the down arrow to highlight Reboot and press Enter.
  16. At Reboot the phone? warning, press OK.
  17. Phone reboots.
  18. When phone is successfully provisioned, see extension in upper left of screen and on top one or two line keys.

Yealink T40G

Setup and Connect to Network

  1. Attach the stand.
  2. Connect the handset and optional headset.
  3. Connect the network and power.

Provision

Note: New phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the ENA CTAC.

When you connect the phone to your network, it powers up to the login screen.

If you press any other buttons on the phone before following the sequence below, you no longer see the login screen. To access the login screen again, unplug the phone from the power source and then plug it back in. You may also provision the phone using the Advanced Settings menu.

Provision from the login screen

  1. Select numerical input by pressing the data input type soft key until see 123.
  2. Use the keypad to enter the 10-digit number to be assigned to the phone in the User Name field.
    • For extensions with DID numbers, enter the area code and phone number.
    • For non-DID extensions, enter the prefix for your business group and the extension.
    • If you make a mistake, press the Delete soft key to erase and re-enter numbers.
  3. Press the down arrow to move the cursor to the Password field.
  4. Select numerical input by pressing the data input type soft key until see 123.
  5. Use the keypad to enter the ENA SmartVoice provisioning password provided to you by ENA. If you make a mistake, press the Delete soft key to the right of the Password field to erase and re-enter numbers.
  6. Press OK.
  7. Phone reboots.
  8. When phone is successfully provisioned, you see the phone's extension in upper left of screen and on top one or two line keys.

Provision from the Advanced Settings menu

  1. Press Menu.
  2. Press 3 or use the navigation arrows to highlight Settings and press Enter.
  3. Press 2 or use the navigation arrows to highlight Advanced and press Enter.
  4. Enter admin in the password field.
  5. Note: The password admin is only valid on unprovisioned phones. Once a phone is provisioned, you use an ENA password to access the Advanced Settings menu. The ENA CTAC can provide you with this password. This password is not related to the provisioning password or the password used to log in to the ENA SmartVoice Administrator web portal.

  6. Press OK.
  7. Press 4 or use the navigation dial to highlight Auto Provision and press Enter.
  8. Use the navigation dial to highlight User Name.
  9. Select numerical input by pressing the data input type soft key until see 123.
  10. Use the keypad to enter 10-digit number to be assigned to the phone in the User Name field.
    • For extensions with DID numbers, enter the area code and phone number.
    • For non-DID extensions, enter the prefix for your business group and the extension.
    • If you make a mistake, press the Delete soft key to erase and re-enter numbers.
  11. Press the down arrow to move the cursor to the Password field.
  12. Select numerical input by pressing the data input type soft key until see 123.
  13. Use the keypad to enter the ENA SmartVoice provisioning password provided to you by ENA. If you make a mistake, press the Delete soft key to the right of the Password field to erase and re-enter numbers.
  14. Press Save.
  15. Press 5 or use the down arrow to highlight Reboot and press Enter.
  16. At Reboot the phone? warning, press OK.
  17. Phone reboots.
  18. When phone successfully provisioned, see extension in upper left of screen and on top one or two line keys.

Yealink T42S

Setup and Connect to Network

  1. Attach the stand.
  2. Connect the handset and optional headset.
  3. Connect the network and power.

Provision

Note: New phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the ENA CTAC.

When you connect the phone to your network, it powers up to the login screen.

If you press any other buttons on the phone before following the sequence below, you no longer see the login screen. To access the login screen again, unplug the phone from the power source and then plug it back in. You may also provision the phone using the Advanced Settings menu.

Provision from the login screen

  1. Select numerical input by pressing the data input type soft key until see 123.
  2. Use the keypad to enter the 10-digit number to be assigned to the phone in the User Name field.
    • For extensions with DID numbers, enter the area code and phone number.
    • For non-DID extensions, enter the prefix for your business group and the extension.
    • If you make a mistake, press the Delete soft key to erase and re-enter numbers.
  3. Press the down arrow to move the cursor to the Password field.
  4. Select numerical input by pressing the data input type soft key until see 123.
  5. Use the keypad to enter the ENA SmartVoice provisioning password provided to you by ENA. If you make a mistake, press the Delete soft key to the right of the Password field to erase and re-enter numbers.
  6. Press OK.
  7. Phone reboots.
  8. When phone is successfully provisioned, you see the phone's extension in upper left of screen and on top one or two line keys.

Provision from the Advanced Settings menu

  1. Press Menu.
  2. Use the navigation arrows to highlight Settings and press Enter or press 3.
  3. Use the navigation arrows to highlight Advanced and press Enter or press 2.
  4. Enter admin in the password field.
  5. Note: The password admin is only valid on unprovisioned phones. Once a phone is provisioned, you use an ENA password to access the Advanced Settings menu. The ENA CTAC can provide you with this password. This password is not related to the provisioning password or the password used to log in to the ENA SmartVoice Administrator web portal.

  6. Press OK.
  7. Use the navigation dial to highlight Auto Provision and press Enter or press 4.
  8. Use the navigation dial to highlight User Name.
  9. Select numerical input by pressing the data input type soft key until see 123.
  10. Use the keypad to enter the 10-digit number to be assigned to the phone in the User Name field.
    • For extensions with DID numbers, enter the area code and phone number.
    • For non-DID extensions, enter the prefix for your business group and the extension.
    • If you make a mistake, press the Delete soft key to erase and re-enter numbers.
  11. Press the down arrow to move the cursor to the Password field.
  12. Select numerical input by pressing the data input type soft key until see 123.
  13. Use the keypad to enter the ENA SmartVoice provisioning password provided to you by ENA. If you make a mistake, press the Delete soft key to the right of the Password field to erase and re-enter numbers.
  14. Press Save.
  15. Press 5 or use the down arrow to highlight Reboot and press Enter.
  16. At Reboot the phone? warning, press OK.
  17. Phone reboots.
  18. When phone is successfully provisioned, you see the phone's extension in upper left of screen and on top one or two line keys.

Yealink T46S

Setup and Connect to Network

  1. Attach the stand.
  2. Connect the handset and optional headset.
  3. Connect the network and power.

Provision

Note: New phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the ENA CTAC.

When you connect the phone to your network, it powers up to the login screen.

If you press any other buttons on the phone before following the sequence below, you no longer see the login screen. To access the login screen again, unplug the phone from the power source and then plug it back in. You may also provision the phone using the Advanced Settings menu.

Provision from the login screen

  1. Select numerical input pressing the data input type soft key until see 123.
  2. Use the keypad to enter the 10-digit number to be assigned to the phone in the User Name field.
    • For extensions with DID numbers, enter the area code and phone number.
    • For non-DID extensions, enter the prefix for your business group and the extension.
    • If you make a mistake, press the Delete soft key to erase and re-enter numbers.
  3. Press the down arrow to move the cursor to the Password field.
  4. Select numerical input by pressing the data input type soft key until see 123.
  5. Use the keypad to enter the ENA SmartVoice provisioning password provided to you by ENA. If you make a mistake, press the Delete soft key to the right of the Password field to erase and re-enter numbers.
  6. Tap OK.
  7. Phone reboots.
  8. When phone is successfully provisioned, you see the phone's extension in upper left of screen and on top one or two line keys.

Provision from the Advanced Settings menu

  1. Press Menu.
  2. Use navigation arrows to highlight Advanced.
  3. Press Enter soft key or OK button in center of navigation dial.
  4. Enter admin in the password field.
  5. Note: The password admin is only valid on unprovisioned phones. Once a phone is provisioned, you use an ENA password to access the Advanced Settings menu. The ENA CTAC can provide you with this password. This password is not related to the provisioning password or the password used to log in to the ENA SmartVoice Administrator web portal.

  6. Press OK.
  7. Use the navigation dial to highlight Auto Provision and press Enter or press 4.
  8. Use the navigation dial to highlight User Name.
  9. Select numerical input by pressing the data input type soft key until see 123.
  10. Use the keypad to enter 10-digit number to be assigned to the phone in the User Name field.
    • For extensions with DID numbers, enter the area code and phone number.
    • For non-DID extensions, enter the prefix for your business group and the extension.
    • If you make a mistake, press the Delete soft key to erase and re-enter numbers.
  11. Press the down arrow to move the cursor to the Password field.
  12. Select numerical input by pressing the data input type soft key until see 123.
  13. Use the keypad to enter the ENA SmartVoice provisioning password provided to you by ENA. If you make a mistake, press the Delete soft key to the right of the Password field to erase and re-enter numbers.
  14. Press Save.
  15. Press 5 or use the down arrow to highlight Reboot and press Enter.
  16. At Reboot the phone? warning, press OK.
  17. Phone reboots.
  18. When phone is successfully provisioned, you see the phone's extension in upper left of screen and on top one or two line keys.
(missing or bad snippet)

Yealink T48S

Setup and Connect to Network

  1. Attach the stand.
  2. Connect the handset and optional headset.
  3. Connect the network and power.

Provision

Note: New phones power up in an unprovisioned state. If the phone was previously provisioned, it will need to be unprovisioned before continuing. For assistance with this, please contact the ENA CTAC.

When you connect the phone to your network, it powers up to the login screen.

Provision from the login screen

  1. Select numerical input by tapping IME (Input Method Editor) key until see 123.
  2. Use the keypad to enter 10-digit number to be assigned to the phone in the User Name field.
    • For extensions with DID numbers, enter the area code and phone number.
    • For non-DID extensions, enter the prefix for your business group and the extension.
    • If you make a mistake, tap thesoft key to erase and re-enter numbers.
  3. Tap the Password field or press the down arrow to move the cursor to the Password field.
  4. Select numerical input by tapping IME (Input Method Editor) key until see 123.
  5. Use the keypad to enter the ENA SmartVoice provisioning password provided to you by ENA. If you make a mistake, use thesoft key to the right of the Password field to erase and re-enter numbers.
  6. Tap OK.
  7. Phone reboots.
  8. When phone is successfully provisioned, you see the phone's extension in upper left of screen and on top one or two line keys.
(missing or bad snippet)

Yealink WP60 DECT

Setup and Connect to Network

  1. Connect the base station to the network, and, if non-PoE, to power source.
  2. Alert: If you use AC power, use the Yealink supplied power adapter (5V/600mA). A third-party power adapter may damage the base station.

  3. Attach base stand.
  4. Or mount base on wall.

  5. Insert the battery into the handset.
  6. Attach the belt clip.
  7. (Optional) Mount charger cradle to wall.
  8. Connect the charger cradle and charge the handset.
  9. Allow handset to fully charge. The charging status indicator is located on the top right of the main screen.
  10. Alert: Use the Yealink supplied power adapter (5V/600mA). A third-party power adapter may damage the handset.

Register Handset to Base Station

  1. Press OK to access handset menu.
  2. Use the navigation arrows to highlight Settings (gear icon).
  3. Press OK.
  4. Use the navigation arrows to highlight Registration and press OK, or press 6 to open the Registration menu.
  5. Highlight Register Handset and press OK.
  6. Highlight Base 1 and press OK.
  7. While the handset is Searching, press and hold   on the Base station.
  8. When base station found, see MAC address on the handset.
  9. Press OK.
  10. If prompted, enter default handset PIN, 0000.
  11. Press OK.
  12. Confirm you see Handset Subscribed message.

Provision Base Station to ENA SmartVoice

  1. Press OK to access handset menu.
  2. Use the navigation arrows to highlight Settings (gear icon).
  3. Press OK.
  4. Use the navigation arrows to highlight System Settings and press OK, or press 8 to open the System Settings menu.
  5. Use the navigation arrows to highlight Auto Provision and press OK.
  6. If prompted, enter default handset PIN, 0000 and press OK.
  7. Press # to change input mode to numerical.
  8. In Username field, enter 10-digit DID number or 10-digit prefix plus extension and press OK.
  9. Make sure input mode is still numerical and enter the ENA SmartVoice provisioning password provided to you by ENA and press OK.
  10. When see Update now? prompt, press OK or Yes.
  11. Confirm you see Provision Succeed message.