ENA SmartVoice Go is now ENA SmartUC

Please be advised, ENA SmartVoice Go is being replaced with ENA SmartUC.

In addition to a brand new look and feel, our rebranded ENA SmartUC app has been updated with new features that further enhance communications and collaboration.

If you have automatic updates enabled on your mobile device, ENA SmartVoice Go will update to ENA SmartUC the next time you open the app.

If automatic updates are not enabled, please go to the Google Play or Apple App Store and manually update your ENA SmartVoice Go app to ENA SmartUC.

ENA SmartUC Mobile

ENA SmartUC Mobile is our unified communications solution that delivers the seamlessly integrated cloud calling, video conferencing, instant messaging, presence, SMS texting, and collaboration features your organization needs to operate virtually and collaborate from anywhere on any iOS or Android tablet or mobile device.

Compatible Devices

ENA SmartUC Mobile works on the following mobile devices:

  • Android devices running version 6.0 or later.
  • iOS devices running version 11.0 or later.

Video calling only works on devices that have a front-facing camera.

Download and Log In

  1. Download ENA SmartUC from the Google Play or ITunes App Store. The first time you open the app, it will walk you through the initial setup.
  2. When prompted, enter your full 10-digit ENA SmartVoice phone number and account password.
  3. Note: If you have a four, five, or six-digit extension rather than a full 10-digit phone number, include your customer prefix. If you do not know your customer prefix, contact your system administrator.

  4. Enter your account password.
    Your account password is also used to log in to your ENA SmartVoice End User Portal. If you do not have your account password, contact your system administrator.
  5. Move calls to mobile.

    If you would like to have the ability to switch calls to the device's cellular carrier in the event the wi-fi connection being used for the call becomes unstable, enter the number of the mobile device and tap Continue.

  6. Note: Depending on your device and operating system, you may be presented with other configuration options.

Call Manager

  1. Tap the account icon.
  2. Tap Call Manager.

Note: Call management options vary depending on the feature package assigned to your ENA SmartVoice extension.

Call Manager in ENA SmartUC Enhanced Feature Package

Do Not Disturb

When your extension is set to Do Not Disturb, calls will be forwarded immediately to your voicemail.

If you select Allow Priority Callers through, calls from those extensions will ring through to your extension when Do Not Disturb is active.

You access and manage your Priority Callers List from the Call Manager settings in your ENA SmartUC Desktop or ENA SmartVoice User Portal.

Ring Your Phones in Order/Together

You may select these options in ENA SmartUC Mobile.

You configure these options in the Call Manager settings in your ENA SmartUC Desktop or ENA SmartVoice User Portal.

Call Manager in ENA SmartUC Executive Feature Packages

You may manage calls according to pre-defined rules or custom rules and schedules you create.

You create custom rules and schedules in the Call Manager in your ENA SmartUC Desktop or your ENA SmartVoice User Portal.

Note: Use Send all calls to Voicemail rather than the Do Not Disturb (DND) button on your phone to send all calls to voicemail for extensions with the Executive feature package. The DND button on a phone with an Executive feature package assigned to the extension will reject the call rather than send it to voicemail.

Account Settings

Change Your Account Password

  1. Tap the account icon.
  2. Tap Account Password.
  3. Follow the prompts.

Contact Source

Specify whether your ENA SmartUC contact list includes:

  • Network Only: ENA SmartVoice contacts in your business group.
  • Local Only: Contacts stored locally in the mobile device's contact list.
  • All: Both Network and Local contacts.

Note: On Android devices, app contacts may be pulled into the device’s contact list. You may add or remove ENA SmartUC from the device’s contact list in the device’s contact settings.

Place Calls

When you place a call, the caller ID appears as your ENA SmartVoice number.

From Contacts Tab

  1. Tap Contacts at bottom of screen.
  2. Tap the contact to whom you would like to place a call.
  3. Tap Call or .

From Phone Tab

Tap Phones at bottom of screen and either:

  • Tap the dial pad icon and enter the number.
  • Tap an entry in the Call History list and tap Call or .

From Call History

  1. Tap Phone at bottom of screen.
  2. Tap Call History.
  3. Tap next to entry for number would like to call.

Receive Calls

Single Call

When you receive a call to your ENA SmartVoice number, the call appears on your mobile device with the option to accept or reject the call.

Second Call

When you are on an active call and a second call comes in, you see the option to:

  • Hold the existing call and answer the new call.
  • End the existing call and answer the new call.
  • Ignore the new call.

Transfer Calls

  1. When you are on an active call, tap Add/Transfer. The caller is automatically placed on hold.
  2. Select a contact or use the dialpad to enter the number to which you would like to transfer the call.
  3. Tap the contact’s number or .
  4. When the recipient answers, tap Transfer.

Merge Calls

  1. When you are on an active call, tap Add/Transfer. The caller is automatically placed on hold.
  2. Select a contact or use the dialpad to enter the number of the person you would like to conference into the call.
  3. Tap the contact’s number or .
  4. When the recipient answers, tap Merge.

Voicemail

Set Up Voicemail

The first time you access the Message Center, the system will walk your through your voicemail setup.

To initialize your voicemail, dial *318 from ENA SmartUC Mobile and follow the prompts.

Manage Voicemail

Tap Phone and Voicemail to access voicemail.

Tap on the Play icon to listen to a voicemail.

Tap on a voicemail entry to open the available options.

Tap More to: Mark as unheard; Forward via Email; View contact ; or Delete message.

Chat

Note: Availability is dependent on feature package.

Chats with external contacts are handled differently than chats with other ENA SmartUC users.

Chats with external contacts use SMS (Short Message Service) protocol and are text only.

Chats with other ENA SmartUC users use a P2P (peer-to-peer) IM (Instant Message) protocol and may include media (photos, files, and video) in addition to text. You may also create group chats with other ENA SmartUC users.

Note: You see SMS or IM next to numbers and contacts to denote the type of protocol being used.

Note: If the feature package on your account, does not include SMS, you do not see the chat option for external numbers.

Meetings

Note: Availability is dependent on feature package.

Tap Meetings on the home screen to: Create; Schedule; Join a Meeting; or View Upcoming Meetings.

You may also create a meeting from the Contacts, Call History, or Voicemail tabs.

Note: When you invite non-ENA SmartUC users to a meeting, they are prompted to download ENA SmartUC. Once downloaded, will tap Join a Meeting rather than log in.

Log In or Out of Multi-Line Hunt Group from ENA SmartUC Mobile

To log in or out of a Multi-Line Hunt Group using ENA SmartUC Mobile, dial *96 and follow the prompts.

Note: You will need to know the number of the Multi-Line Hunt Group(s) of which you are a member.