Fax as a Service (formerly ENA SmartFax)

Desktop/Mobile Fax

Receiving Faxes

Incoming/received faxes will be delivered as a .tiff or .pdf attachment to the email address associated with the Desktop/Mobile Fax account.

Sending Faxes

Via Web Portal

Log In

1. Point your desktop or mobile device web browser to https://smartfax.ena.com.
2. Enter the log in credentials provided to you by ENA by Zayo.
   Note

   Your Desktop/Mobile Fax log in credentials are different from and not related to your Unified Communications System Administrator or User Portal credentials.
3. Enter the recipient's fax number and, if desired, the recipient's Name and Company.
4. In the FAX tab, enter the information to be faxed or attach the content in one of the supported document formats.
5. If you would like to include a cover page, click COVER and enter your content.
6. Click DETAILS, if you would like to include a Billing Code.
7. Click Send Fax.

Via Email

You may send faxes via email from the email address associated with the account.

Send the fax to the recipient's fax number @smartfax.ena.com (e.g., [email protected]).

The subject and body of your email will be the cover page and the fax content will be the email attachment.

Supported attachment types include:

• .txt
• .rtf
• .pdf
• .doc

Print to Fax

You may send faxes from any Windows computer via the print dialogue tool after installing the PrintToFax driver.

To download and install the PrintToFax driver click https://smartfax.ena.com/Downloads/FAXabilityPrinterInstall_Download.msi and follow the prompts.

Once the PrintToFax driver is installed, select FAXability as the print destination.

The first time you use Print to Fax, you will be asked for your account credentials. Enter your Username and Password.

Hardware Troubleshooting Guide

Please follow the steps below to troubleshoot issues encountered when using your Desktop/Mobile Fax with a fax machine.

Problem Sending Fax

Please follow these steps in sequence, testing as necessary after each/any change is made:

1. Make sure the ATA has the following connections firmly made and the power LED on front of ATA is illuminated green.
   • Power - 12VDC port connected to standard 110v power source/outlet using provided power adapter.
   • Network- WAN port connected to network jack (or switch port) using straight-through network cable.
     Note

     The network cable should not be connected to the LAN/PC port on the ATA.
   • Fax- Phone port 1 connected to the Line port of the Fax Machine using a standard 2-wire telco cable.
     Note

     For standard deployments, phone port 2 should not be used.
2. Make sure fax machine is powered on, not in sleep mode, not low/out of memory, and is set to DTMF (not Dial Pulse).
3. Power cycle fax machine.
4. Make sure ATA is on its own dedicated network drop.
   • Cannot share network drop with another networked device (like a multi-function printer/scanner/copier/fax).
   • Less preferred, but often acceptable to use an unmanaged Ethernet switch deployed at the existing network drop to support other data-networked devices alongside the fax ATA.
5. Make sure you have dial tone when you go off hook on the fax machine.
   • If no dial tone, check for incorrect or disconnected telco cabling between phone 1 port of fax ATA and line port of fax machine.
   • If telco cabling is undamaged and correctly connected and there is still no dial tone at fax machine, escalate to Support.
6. Make sure the fax transmission attempt is being dialed as 10 digits (like dialing from a cell phone).
   • Make sure the fax machine is not pre-pending an area code or an 8 or a 9 to the dialed number before signaling the fax call.
7. Check for error codes from the fax machine when attempting to send.
   • Use the error code or reason to further troubleshoot or document error code/reason to provide to Support.
8. Locate and use the fax machine model troubleshooting guide for additional troubleshooting steps to try.
   • As needed, document and provide the fax machine make and model to Support.
   • As needed, provide the link to fax machine's electronic user guide to Support.

Problem Receiving Fax

Please follow these steps in sequence, testing as necessary after each/any change is made:

1. Make sure ATA has the following connections firmly made and the power LED on front of ATA is illuminated green.
   • Power - 12VDC port connected to standard 110v power source/outlet using provided power adapter.
   • Network- WAN port connected to network jack (or switch port) using straight-through network cable.
     Note

     The network cable should not be connected to the LAN/PC port on the ATA.
   • Fax- Phone port 1 connected to the Line port of the Fax Machine using a standard 2-wire telco cable.
     Note

     For standard deployments, phone port 2 should not be used.
2. Make sure fax machine is powered on, not in sleep mode, not out of paper, not out of toner, not low/out of memory, and is SET to auto-answer.
3. Make sure fax machine is set to "Fax Only" and not set to "Fax/Tel."
4. Power cycle fax machine.
5. Make sure ATA is on its own dedicated network drop.
   • Cannot share network drop with another networked device (like a multi-function printer/scanner/copier/fax).
   • Less preferred, but often acceptable, to use an unmanaged Ethernet switch deployed at the existing DATA LAN network drop to support other data-networked devices alongside the fax ATA.
6. Check for incorrect or disconnected telco cabling between phone 1 port of fax ATA and line port of fax machine.
7. Check for error codes on the fax machine when attempting to receive.
   • If present, use the error code or reason to further troubleshoot or document error code/reason to provide to Support.
8. Locate and use the fax machine model troubleshooting guide for additional troubleshooting steps to try.
   • As needed, document and provide the fax machine make and model to Support.
   • As needed, provide the link to fax machine's electronic user guide to Support.